Pros Is like fast food cheap available but not healthy
Cons Limited access to the most basic features
Summary I manage many sites mostly on Unix servers. I was told that Yahoo is on Unix as well but get no explaination for the myriad of difficulties I have. Not being able to create a directory with Dreamweaver to start. Tech guy said don't know why and saw no reason to continue beyond that explaination. You will have to do it some other way. Cannot turn of site indexing for directories not available period. Unable to use various php mail scripts to mask email address from spammers. Tech response was vacant at best and gave no inclination or desire ot fix problems or address issues. This is fast food of hosting and not very good at that. I would strongy suggest you look elsewhere for hosting. There are many good cheap servers that will just give you more for your money.
Pros Cheap + Brand Recognition
Cons After a Year in Service, It Still Feels Like a Really Bad Beta Release
Summary Yahoo Small Business as a domain registrar and host should not be dismissed lightly, but rather publicly excoriated and reviled at the top of one's lungs in the worst possible language.
If presented with the choice of registering and maintaining a domain at Yahoo! Small Business, or opening a vein, I just don't know how I'd advise you. It would depend on the day.
The domain management panel is very inefficient. Any action takes at least four (often more) latency-ridden clicks. Often, you'll need to resubmit your http request, because the server simply times out or drifts away disinterestedly. On several occasions, I have received a message to the effect that the management panel was not available at this time (please try again later) - and have it stay unavailable for days, or weeks, until I place a call to Yahoo!
For one or two domains, it's inconvenient and annoying, for hosting or registering several domains, Yahoo! is the hair-shirt of service providers. There is no multi-domain revision facility - so you get to wade through all of those latency and time-out ridden clicks, One. Domain. At. A. Time.
On Support - email and webform support is laughable. Your support request will get you an automated and only tangentially related FAQ response from the system. If you call support by telephone, count on 45 minutes of on hold time and a dial menu system that would have baffled the Minotaur, himself.
Level I support is useless. If your request goes beyond plugging your computer into the wall outlet, you'll get a ticket number and maybe, maybe - some form of response after a week or so, resolving some or most of the problem.
Transferring a domain out of Yahoo! Small Business is remarkably similar to Orpheus extracting Eurydice from Hades. Yahoo has outsourced registration to an Australian company. First you have to get the release from Yahoo, then from Down Under. Here, count on at least two weeks and lots of cajoling by email. (And if you look back before your domain is safely registered at another registrar - it returns to the Underworld, never to be seen again.)
I rate Yahoo! Small Business "1 - Abysmal", simply because "0 - Kill Me Now," is not an option.
Pros Quick to take your money
Cons Could care less about the customer
Summary Yahoo is probably great if you are clueless on web design and want to use their in-house page maker. But if you do your own design, customer service is of any value, or if you might need to talk to anyone who knows or will do anything for you, then don't bother wasting your time with Yahoo web hosting.
With over 100K visitors per month, I was looking for stability in moving my site of over 5000 pages and being down is not an option. I reasoned that a company the size of and with the technical infrastructure of Yahoo should be able to provide this. And they weren’t a cheap host either. While there are plenty around that are in the $8-10 per month range, Yahoo’s 20 gig hosting is over $30 per month. Normally, you expect more if you pay more and in 10 years of being in the business, I’ve pretty much found this to be true.
To start with and despite being told otherwise, there is no temporary place to upload your site until the DNS changes over. That means that the domain name has to propagate to your ISP and if your is one of the later ones, then you are down until it does. Even hosts that run out of someone's basement have this feature or they manage to get around it by going in and copying your site for you.
I have also come to the conclusion that their CSRs have no understanding or knowledge of what they are doing. The simplest questions were often met with pauses, stammers, and then completely impossible answers. When they were told that the answer they just gave is impossible, they have to put you on hold to research this. (“Research this” - Code for look it up in a manual or ask someone else.) Every 30 seconds, they come back to ask you if you will continue to hold. A nice service feature at first, but highly annoying after an hour. Additionally, Yahoo CSR’s have no access to do anything in the system. When I asked them to clear the error logs, they told me they would have to send this to engineering.
After their servers started timing out, one of the CSRs told me that he thought that there was some sort of hangup because of one of my directories, but he couldn’t tell me what that reason might be. However according to him, I was to open another FTP client and remove it manually and then upload it again. I didn’t find out till later that Yahoo’s own documentation says NOT to do this or stuff will start breaking... something about their setup. And guess what… it did break. When I approached them later about this fact, they said yes, this was still the appropriate thing to do, and yes, it would cause the system to break. In other words, a guaranteed failure.
Next, their servers started sending back operating system error messages and gave an OS Error 13 code saying that a particular OS file had permissions that were set wrong and it could not access the file. The next CSR’s first instinct was to insist that one of my html files must have changed the operating system. If you know anything about web hosting, you know this isn’t even possible. She would agree with this and then tell me it all over again.
I thought I was getting somewhere when she finally let me talk to a supervisor. However, his ability was no more than hers. He had no access to the system, and his solution was that I needed to remove every file I had there, and then they would send this to engineering and the problem would probably be resolved in 3-5 days. They refused to let me talk to anyone higher saying that engineering was not allowed to talk to customers, and he refused to pass this along to them until I removed my entire website from their server. So ultimately, their solution to their own technical problem and errant information was that the customer must go out of business for a week while they figure it out. Asking if this happens regularly, he indicated that it did. In other words, hosting your website with Yahoo is only a good idea if you don’t mind your website being down on a regular basis and risk having to monkey with the works every time you update.
To my way of thinking, these people think awfully highly of a broken down piece of junk system to think that anyone who cares about their site would stay with them under these circumstances. If not for their kindergarten online web package, evidently designed for your average Homer Simpson web developer, I fail to see how these people stay in business.
"Terrible..."on by mighty_e
Pros E-mail accounts get separate 2 GB of storage
Cons Does not look or feel a professional web hosting service
Summary I thought I had a simple problem that will be resolved relatively quickly – two of the e-mail accounts that I created for the domain were not receiving e-mails addressed to them. E-mails were ending up into completely different Yahoo accounts (Yahoo accounts that were not even associated with my domain). It is day 5, I’m still waiting for customer support to resolve the issue (funny thing is, I have received an e-mail form Yahoo support stating that they have solved my problem, but who ever wrote that message either did not know what he/she was writing, or was high out of his/hers mind). Anyway, I would definitely encourage you to look elsewhere for your web hosting needs.
Pros Great uptime--pray nothing goes wrong!!
Cons Customer Service, or complete and utter lack of!!
Summary Five hours to get a response from Customer Service by email?! I'm sorry, but not in my dimension!! Three days since I first alerted them to the fact that their all-singing, all-dancing new hosting package with unlimited disk space was persistently stating that I'd run out of disk space and should start deleting files instead(!), ZERO RESPONSE from Customer Services.
This level of service is ABSOLUTELY, POSITIVELY DISGRACEFUL in this day in age...