CA Antivirus 2007 user reviews

Pros Easy to update

Cons Questionable ability to stop trojans and viruses

Summary I have had this product for over a year. Up to now I have trusted its ability to stop Viruses and Trojans. Now my trust is broken. On a computer being scanned every morning with new updates prior to scans it made a mess of the computer by infection. I will have to Fdisk, reformat and reinstall everything again. Nothing has removed the trojans, downloaders, viruses, keyloggers off the system. I have tried 3 spyware and 2 Anti-virus softwares to remedy the infections.

Pros Installed OK, but want to change.

Cons Conflicts with ZoneAlarm installation. CA won't uninstall.

Summary I think it is ridiculous that a program can not be removed from my computer. I am told I must sign on as Administrator. I did, and got the same response. My only option is to renew, which I don't want.

PLEASE, how do I get rid of CA?

Pros Simple, easy-to-use interface.

Cons Slow on real-time and on-demand scanning

Summary I've used CA's antivirus products for a number of years and a number of name changes. It's always been a speedy, reliable piece of software for me. A year or so ago, I tried a few others and then came back to CA. The new interface was slicker and more professional. But after having used it for six months or so, I'm finding that it's getting progressively slower, both in terms of on-demand scans (which now take over 24 hours). Its real-time scanner is also interfering with common tasks such as checking email in Thunderbird--it can frequently pause Thunderbird for several minutes. Temporarily disabling CA Antivirus real-time scanning makes everything speed up dramatically. I think I'll be shopping for anti-virus software as soon as this license period is up.

Pros If you have nothing nice to say...

Cons Customer service!

Summary I have had nothing but trouble ever since I put this program on my computer. I had to uninstall it 3 times! I tried to contact customer service, but they charge $19.95 to speak to someone on the phone - DISGRACEFUL! I did their free on-line chat support twice (the directions from the first person required me to reboot my computer, which obviously lost the connection). The first time, I waited 45 minutes for a representative to be available; the second time (in the same night, by the way), I waited over an hour. And even now, websites on my computer do not fully load properly (the new comcast.net, for example has a black screen in the place where the headlines should be), and I cannot watch video. I did not have any of these problems before I installed the CA Antivirus program. I have sent a letter to the company to complain about their customer support and told them I would never use their products again.