Entered CNET Catalog: 03/09/2006
SKU: CNETETRUSTINTERNETSECURITYSUITE
Manufacturer: CA
Manufacturer description
CA Internet Security Suite provides comprehensive protection against viruses, hackers, identity thieves, spyware, spam and other online threats that can jeopardize your privacy, your data and your PC's performance. It combines easy-to-use, award winning, business-strength technology with preconfigured settings and automatic updates that take the guesswork out of PC security.User opinions
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User Rating: 
10/10
great product
Pros: good protection, easy to use, easy to update, very user friendly, no annoying pop ups, excellent all in one protection
Cons: i have no cons for this product
User Rating: 
1/10
Support is non-existant for new prodcuts, they require you to pay for support.
Pros: I can see no redeming value for a product that fails out of the box
Cons: Language barrier challenges if you call support, and poorly trained help with the On line support
User Rating: 
2/10
Worthless!!!
Pros: Absolutely NONE
Cons: Crashes my computer
User Rating: 
4/10
Good package, Bad problems, Ugly tech support
Pros: Lots of good features for the price. One security center for everything, unlike EZ Armor, it makes it very user friendly
Cons: Problems when installing. it didn't install the anti-virus. I got locked out of the Parental Controls and can't log in. tech support is non-existant.
User Rating: 2/10
Not good at all.
Pros: the the support by chat..
Cons: the computer get so slow...
I was suppose get $20.00 rebate,but they did not payed the rebate. So I won't ever buy this antivirus again.
User Rating: 2/10
Don't waste your time and money
Pros: Free somtimes
Cons: Have to enter web sights that come up blank to your excepted list
User Rating: 4/10
Glad it only cost $9.99
Pros: Good virus software, loaded easily.
Cons: Firewall is horrible. Customer service lousey
User Rating: 2/10
NOT WORTH THE HASSLE
Pros: GOOD FIREWALL EASY UPDATES
Cons: CONTINUING LICENSEING PROBLEMS & TECH IS OUT TO LUNCH
The suites Anti virus seems to work well, but I don't see it as any better than McAfee's. The firewall also seems to stop remote access OK also. That's it, that's the good.
Now the bad. The firewall for no perticular reason will not let me get to my email about 10% of the time so it needs to be turned off to access my email. (pretty solid protection huh?)
Sometimes I can get to my email but composing is a problem. I have implemented
all CA's suggestions form their site & FAQ etc.
The antivirus tries to contact CA for updates every 3 minutes according to the log (you have to scroll down hunndreds of lines to get to the lastest action. Call me uninformed but in my world the most recent should be at the top)
License expired started poping up after 30 days (I have a one year subscription) First contact with tech got a fast responce, did'nt work but they were fast, and that's were fast ended. Had to email twice to get a responce, that's after waiting 3 days for the answer. Meanwhile "License expired" keeps poping up like a jack in the box. (That got old real fast). Their next answer wanted me to download MEG's of data, all five parts of the program. I have dialup so I emailed if reinstalling from th CD was OK. Day 1 no responce, day 2 the same, day 3 same. So I just did it from the CD it worked and now the subscription is right.
Butttttt the same thing just happened to the second computer. I'm so happy that I have to uninstall, reinstall, go down the stairs again and again and again to set the permissions again for my son. WHAT A HASSLE!
I have a three user liscense
User Rating: 
6/10
An average product, have seen better
Pros: Nothing out of the ordinary
Cons: Shocked to see that their firewall is same as Zone Alarm!!
This program creates a separate system tray icon for each service like firewall, anti virus and so on. Why couldn't they have an integrated interface like ZA? Seperate interfaces mean more management and more resource consumption on the PC. This is the reason I uninstalled it immediately.
Given a choice between security suites from ZA and CA, I chose ZA.
User Rating: 
7/10
Good modules but not really a package, some bugs
Pros: Very strong anti-virus and firewall, fast to load, execute and scan.
Cons: Anti-spyware not on par with anti-virus and firewall, very loose connection between different modules, some annoying bugs.
But the spyware module isn't that strong, the different modules are only loosely integrated (there is a separate icon for each module on the system tray and the firewall's interface differs greatly form the AV, which in turn is different from the anti-spyware UI), and, what's even worse, I've encountered some very annoying bugs: the main screen wouldn't always load, and I couldn't update the firewall.
All in all, I found both Symantec's and McAfee's suites to be more balanced and mature products.
User Rating: 
3/10
Etrust antivirus Great product
Pros: Easy to use very effective
Cons: user support very bad
User Rating: 3/10
no tech support
Pros: impressed with opinions of most users but it might not be for everyone.
Cons: no support for individual computer users if their problem is out of the ordinary
User Rating: 4/10
POOR TECH SUPPORT
Pros: was a subscriber for five years
Cons: pathetic OUTSOURCED tech support
User Rating: 
8/10
I have to repectfully disagree
Pros: Have never had a virus with this Suite
Cons: I wish eTrust EZ Anitvirus worked better with removable HDDs.
User Rating: 
9/10
outstanding suite, works fine, never had a problem
Pros: works great and doesn't bog down the computer, easy to set up
Cons: absolutely none
oh, resubscriptions are alot less too
