Pros Many nice features
Cons It is a memory hog; especially the ccSvcHst.exe program!
Summary The problem is: ccSvcHst.exe uses >95% of the CPU and runs continually for more than 30 minutes. This means that when my computer is booted-up and all other programs have completed loading; it will continue running for 30 minutes (or more) while using more than 95% of my CPU capacity making it (useless) for running other programs. I might have been able to LIVE with the problem if I could pause the program however, this program DOES NOT have a way to pause it!
There is obviously a deficiency in the design of the program. All of the technical suggestions and steps from Symantec technicians have proven to be fruitless! Check the customer comments regarding this program at CNET.com (http://reviews.cnet.com/internet-security-and-firewall/norton-360/4852-3667_7-32330411.html?tag=uoavrg) and you will find that it has a satisfaction rating of ONLY 49.9% (from 105 users). That's VERY bad for a product that should have been rated at more that 90%!
I believe my only recourse at this time is to remove Norton 360 from my computer and purchase another computer security program (non-Symantec). I purchased this program (in good faith) based on my previous (positive) experiences with Norton software and I am significantly disappointed with the Norton 360 product. Norton 360 has not lived-up to the performance lauded for it!
Pros Usable on 3 computers
Cons Symantec site doesn't disclose anual fees
Summary I was rather surprised that the CNET review didn't make any mention of the price of this product versus the other security suites. I did some digging on the Symantec site, and had to read through their FAQ to find out that it wasn't a one time purchase, but rather an anual subscription. Further more, they don't tell you what it will cost to resubscribe. While it's rather rare that such products don't have fees, they are still an important part of a purchasing decision, and 1) should be covered in the CNET review and 2) need to be disclosed in advance by the vendor. Buyer be ware of thise one.
Pros Software that holds hands with PCphobes while walking across the Cyber-Street
Cons It is doing something-just what is the question, Makes me wonder who is looking up my "cyber-dress."
Summary Along with the new year, the infosecurity software firms have brought us a new class of tools which are billed as the ultimate in computer security: apps which allow us all to leave out cyber worries behind. The idea behind each of these apps is they will do the "hard work" of keeping your PC safe. Not a bad idea as the internet has become more and more like Dodge City at high noon of late. As a result, protecting your PC has become increasingly difficult. However, the notion of removing my brain from the
loop is disconcerting.
Between Microsoft "One Care", McAfee "Total Security" and Norton 360, the latter is head and shoulders above the competetion in terms of actually protecting your PC from the bugs and a myriad of other dasterdly creatures looking for an easily exploitable hole in your security software. IE-Something that will create a real mess in your computer. While 360 is the "best of breed," unless you are brain-dead, this type of security application will bother you. Why? It is never clear exactly what the software is doing to make your PC safe. The most trouble aspect of these packages should make anyone ask precisely what data is being gathered about your PC use habits without your consent? Microsoft has been nailed for abusing this right in the past, yet continues to gather info through their "Valadation" program. In short, this would drive even an experienced novice user crazy and if you know enough to setup this program, I would take my business to a full service internet security package.
If you are in the market for "Dick and Jane" level security, learn a good deal more about your PC. Certainly, enough so that giving away your ability to make decisions about computer security just seems dumb-It is!.
"Norton 360 dropped the ball and allowed an older trojan virus penetrate thier software"on by ripper1a
Pros There are no Pros here.
Cons can't stop an old virus and no support from Norton on repair.
Summary Don't waste your money on this one. It will slow your machine to a crawl and not give you basic protection, then the factory will give less than any help brfore asking for more money. I paid about $100 for the program and to fix my computer they wanted another $100.00. What a waste of money, live and learn.
Pros The bad so far outweighs the good I can't come up with anything
Cons My biggest objection is paying for an "antivirus" program that allows a virus in and then getting charged to have it removed. On top of that fact, once the "salesman" convinced me to spend $100 for repair I was on hold for 2 hrs waiting for a tech.
Summary It was fine until I had a problem. Over the course of several months the Norton program randomly blocked all internet access and I was not able to open the Norton program to uninstall it. I contacted their support and through "safe with networking" login they were able to remotely login, uninstall the program, change some settings and reinstall and then it would work for a bit. After the first time I knew what the problem was when it happened and I logged into safe mode and contacted their tech support. They once again logged in and did the same uninstall/settings/reinstall operation. This happened 2 more times and on the final episode they decided my computer was virus infected and when I asked how that could happen with their program in placed they replied that I had "allowed" by accepting a program download. They then transferred me to a technician aka salesman who explained that for $140 they would remove the virus and speed up my computer 3 times faster, when I said I couldn't afford that they said well for $100 they could just remove the virus which I again protested but didn't feel like I really had any choice so once the salesman got my credit card number he transferred me to a technician where I remained on hold for almost 2 hours. Once contact was made the tech logged in remotely and went through lots of different things to remove viruses (he says) and ultimately got the system working again. Of course none of my programs that require internet access are working so I'm still fussing with settings to fix things. This process took from 9AM until 8PM. When he was finished he summarized with a phone call and stated that it was not a program I had downloaded but a "lot of viruses". That reads to me that their program failed and I need my money back. I will never buy another norton product. This was by the way the Norton 360 premier 3.0 version.