User Rating: 
1/10
norton sucksby polocountry - August 14, 2005
Pros: NONE - zero
Cons: buy anything but symantec
Review:
I installed per Symantec's instructions and it would not update properly. after listening to one hours worth of suggestions from symantec's indian customer service representative (CSR) (the CSR said the problem was my internet service provider), i called the sales department to complain/ they "fast tracked" me to another CSR from India who told me to uninstall and re-install NAV 2005. after not being able to uninstall program in windows, I was GIVEN INSTRUCTIONS to uninstall. the uninstall, however, deleted key registry keys which now require me to re-install windows XP on my computer. Simply put, FORGET SYMANTEC PRODUCTS UNLESS YOU CAN FORFEIT MANY DOLLARS IN REINSTALLATION TIME. SYMANTEC WOULD RATHER SEND YOU TO INDIA THAN FIX THEIR DEFECTIVE PRODUCT. VALUE YOUR DOLLAR AND BUY SOME OTHER ANTI-VIRUS PRODUCT!!!!!!!!!! I HOPE THEY SUBPOENA ME SO I CAN TESTIFY UNDER OATH ABOUT HOW THEIR PRODUCT SUCKS AND THEY DEFLECT THEIR PROBLEM TO HARD WORKING PERSONS SEVERAL THOUSAND MILES AWAY FROM THE UNITED STATES!!!
User Rating: 1/10
Awful, dont waste your moneyby Arne - July 15, 2005
Pros: none that I can see
Cons: will bring down any computer
Review:
Will slow the fastest system to a crawl. Impossible to cleanly uninstall.
no tech support.
Dont waste your money on this software because it just sucks. It makes your computer pretty secure by rendering it unusable
User Rating: 1/10
NO SUPPORT... don't waste your moneyby carebearteacher - March 29, 2005
Pros: NONE... no support
Cons: NO SUPPORT... I'll never buy again
Review:
Symantec has restructured their support system. It stinks. I'd prefer to use other words to describe it, but I'll keep it clean.
Don't waste your money... They get you to pay for on-line updates, subscriptions, etc. and they want you to PAY FOR TECH SUPPORT when you have a problem.
I've been a customer for 10 years and I'll never buy another Symantec product ever again.
User Rating: 
2/10
I am using Sygate now....by - April 17, 2004
Pros: I did not notice any, save yorself a lot of troubles stay away from Norton Firewall.
Cons: 1. Very slow: I have dual PIII-1GHz each with 1Gb memory, and still during internet browsing it uses up to 20% of CPU. 2. pop-up and ad blocker very unefficient: it slows down my internet browsing. 3. email checker: during sending and receiving emails wit
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User Rating: 
4/10
What's The Point?by - April 14, 2004
Pros: Easy to use, good interface.
Cons: What's the point of buying this cheap software? I mean, all it did was allowed virus inside my computer, gave me an error saying that Norton was unable to remove the virus, and caused me 2 whole weeks of havic. I have had Norton since 2001. Out of all
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User Rating: 
10/10
Unable to log on or log offby - March 30, 2004
Pros: Great when it was working.
Cons: As the expiration date approached I experienced a problem logging into user accounts. I subscribed for another year but that did not solve the problem. This problem is not in the symantic data base. I am not paying another $30.00 for support. Internet Sec
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User Rating: 
3/10
loved Symantec, hate NIS 2003by - March 28, 2004
Pros: It has all the features one would want
Cons: Where to start - I have used Norton products since the early 90's. The problem with NIS seems to be confusion about where NAV belongs. After loading NIS I could not update my Symantec products (NAV, NIS, NSD) without getting an error. The solution was to
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User Rating: 1/10
Doesn't work; can't uninstall; creates supervisor account that then denies me accessby - February 18, 2004
Pros: NONE
Cons: First, there is NOTHING to like: - It won't install, - Then you can't uninstall, - It creates a "Supervisor access" requirement that you can't resolve, - There is NO support, except at $30 per, so like I said, same as no support (Possible reason, they'd b
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User Rating: 
8/10
Norton is the Ford of software companies...by - January 9, 2004
Pros: At one time, Norton aka Symantec made the best utilities and internet protection for PCs
Cons: Now their software is not only inapt (fails to find virii and stop intrusion) they continually load crap into your PC via LiveUpdate! http://board.iexbeta.com/ibf1 0/index.php?showtopic=36106 Buyer beware (I don't know how Peter Norton sleeps at nite th
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User Rating: 2/10
Updates can screw up your system.by - December 25, 2003
Pros: Marvelous advertising.
Cons: When it breaks, it takes weeks to find a fix, if you can.
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User Rating: 
6/10
Excellent when it works. A beast to upgrade.by - December 25, 2003
Pros: System Works and Internet Security work as advertised, if you can get them to run.
Cons: The upgrade process is a travesty. Often, it is not possible unless you are willing to spend 1-3 hours, including time to surf the boards for real solutions. The upgrade to Internet Security 2003 brought my system to its knees; I had to remove it to us
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User Rating: 
9/10
HIGHLY RECOMMENDED!!!!!!!by - December 14, 2003
Pros: It protects my systemn form intrusion attacks. And I personally like how it monitors network traffic with MSN, and Internet Explorer. And when I viewd the statistics it has blocked over 168 web adds and popups just in 15 minutes!! All I gotta say is KEEP
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User Rating: 1/10
Expensive Drink Coasterby - October 25, 2003
Pros: Looks good to start with.
Cons: Live update crashed the PC, Running XP Home. After download of the patch, lost Task bar - printer - Internet - could not uninstall, computer running like a wet week. Spent hours on the phone waiting for Tech support only to be advised that a Tech would ri
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User Rating: 6/10
Good package with abyssmal supportby - October 13, 2003
Pros: NIS 2004 has an impressive feature set. It caught over 97% of my incoming spam without any training. It identified worms and unauthorized port access in a coherent way.
Cons: There is zero pre-paid support even for first-use issues on Symantec's newest flagship product. So after the initial $108, expect to pay more to get it working. Its web site even encourages you to make XP registry entries without anyone guiding you--YIKES
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User Rating: 8/10
Great with ME and XP Home but lousy with XP Proby - October 10, 2003
Pros: ME and XP Pro give no problem at all. Very effective program with good self-configuring (w/ME & XP Home only).
Cons: Doesn't work with XP Pro. Won't uninstall. Gives the same supervisor permissions error that everyone else (see other reviews) complains about. Norton explains, "In other situations, this problem appears to be due to corruption of the NIS or NPF program
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User Rating: 8/10
It's reliableby - September 22, 2003
Pros: Symantec has withdrawn the program update 6.04. After that action of Symantec, I have no complaints. It still is a very reliable software!
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User Rating: 2/10
this thing is killing me!!by - September 6, 2003
Pros: it scaned allright and as usual found nothing. looks fancy
Cons: it has completely stuffed my internet connection!!!! MONKEY NUTS!!!!
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User Rating: 6/10
I will never buy NIS 2003 again.by - September 4, 2003
Pros: NIS 2003 does do a good job, expect for the Windows Update web page problem that I am having.
Cons: NIS 2003 blocks the new controls on Windows Update web page. I have to get the files from Microsoft and manually install them so I can update my Windows 2000pro. I would buy Zone alarm Pro, because it is a much better product than Norton.
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User Rating: 8/10
No problem whatsoever!by - September 3, 2003
Pros: Maybe I am lucky, but I have no problem installing and using this product with Windows XP Home
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User Rating: 9/10
Install a breeze, works great on SE.by - September 3, 2003
Pros: Running W98SE on an antique P233 machine w/96M Ram, no problems installing. Immediately noticed all ads/popups were gone, and previously unsecure ports now secure.
Cons: Can't figure out how to allow some traffic which NIS is blocking, which requires me to disable NIS to access these sites.
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User Rating: 1/10
Make your computer secure by bring it down by NIS 2003by - August 31, 2003
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Cons: Here is my experience. I am using Win98SE with my PIII-650 notebook. After the first installation, my notebook turned into a snail, running extremely slow. Then, the whole system became unstable and crashes occurred almost daily. The nightmare seemed
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User Rating: 3/10
Doesn't Work as Advertisedby - August 24, 2003
Pros: 1. Slick Looking Interface 2. Virus Scan Included
Cons: 1. Difficult to block web pages from children. Either you block everything including good sites or block nothing. 2. Interface is not intuitive. 3. Virus definitions updates expire after a year.
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User Rating: 
7/10
Only one problem, but it's a GOOD oneby - August 21, 2003
Pros: It works without my having to do anything and seems to do a good job.
Cons: I have been unable to update this version (6.0.2.23), but after reading all the other remarks I guess I know why now.
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User Rating: 10/10
Terrible product, should be pulled from the marketby - August 20, 2003
Pros: Don't know. Can't get it install and run.
Cons: I downloaded the NIS 2003 and have spent countless hours trying to install it. Now my registry and win.ini files are broken after using the "automated" troubleshooter fixes. The 6.0.4 patch ruins Windows 98 machines as well. I am requesting a refund. T
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User Rating: 1/10
Norton's Theme Song: CALL ME IRRESPONSIBLEby - August 17, 2003
Pros: None to balance against the potential "LETHAL WEAPONS" of their live updates.
Cons: Poorly engineered. Not for the average computer user to install. Too much can go wrong! And watch out for their latest patches--! Crashed my Internet for 4 days with nobody able to figure out what went wrong! Another Norton Nightmare!
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User Rating: 1/10
If you have Windows XP, run, don't walk away from this product!by - August 13, 2003
Pros: Lots of features.
Cons: Does not work with Windows XP! Bought NIS 2003 Pro Edition two days ago. Kept getting install errors based on Windows XP 5.1 2600 SP-1. Common client core 1.0.3. Tried clean boots, etc. No dice. Finally found on Symantecs web site that they KNOW
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User Rating: 
5/10
Nightmare to keep running.by - August 13, 2003
Pros: Hmmmm...... Still thinking....
Cons: Seems like every time I did a Windows Update I had to uninstall and reinstall this piece of crap. Nothing like wasting a whole day of your life every now and then. After having to uninstall and reinstall it nine times, the tenth was the final uninstalla
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User Rating: 5/10
Slows everything to a crawlby - August 13, 2003
Pros: Easy to install and easy to use. Love the live update feature
Cons: Since it was installed (replacing a 2001 versions) my once powerful computer slowed to a crawl!
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User Rating: 8/10
Works well with XP Homeby - August 4, 2003
Pros: This is so much better and faster than McAffee! It is much faster and easier to use. It has blocked all ads and pop-ups, which is great! If it doesn't block an ad, I can add the ad to the ad trashcan and it will block the ad from then on. When I want
Cons: I think the price point is a bit high. But on the flip side, this software is worth every penny I spent, just to eliminate the pop-ups!
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User Rating: 2/10
Buggy product. Takes forever to loadby - August 3, 2003
Pros: great protection, once it loads
Cons: Takes forever to load. (and you cannot use the web until it does) Their removal of a buggy update didn't help much.
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User Rating: 3/10
Great Product If It Would Workby - July 10, 2003
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Cons: This product performs like a buggy beta release. Symantec should be ashamed to be offering it. I would never use another Symantec product after my experience with it. Only their huge advertising budget keeps them in business.
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User Rating: 2/10
Watch out! I lost countless hours of time trying to fix their known bugby - June 30, 2003
Pros: Integrated product
Cons: Foisted a known bad update on customers. Took days to correct it (as well as costing me hours of wasted time trying to diagnose why my internet access was prevented for days).
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User Rating: 7/10
Does the job, so far.by - June 27, 2003
Pros: Loaded fine on XP (and was upgraded from the 2002 version after reading instructions and reviewing Symantec's web site). Seems to stop a lot of intrusions and it's interesting to do the globetracking (when there's luxury of time) to see where the hackers
Cons: Of course, you're not 100% safe no matter how often you update, as a friend discovered after worm infection via accessing work email from home. (She did a System Restore to a date prior to infection, downloaded the Symantec fix, and repaired.) Antivirus'
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User Rating: 7/10
safe surfingby - June 18, 2003
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i have read everyones negative comments and honestly do not understand what there problem is. thi stuff is great. i use NIS2003 in conjuction with Spybot. i feel confident that this combination of software is keeping my machine clean.
User Rating: 1/10
makes more problems than it fixesby - June 18, 2003
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Difficult to install. Computer has not run well since and now I can't uninstall it. And tech support is even worse than the product.
User Rating: 4/10
Resource hogby - June 18, 2003
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This software hogs a great deal of system resources. Norton Internet Security 2003 loads slowly and the interfaces seem to take forever to appear. I was very satisfied with NIS 2000 and assumed 2003 would be an improvement. Unfortunately I was wrong. I did perform a proper install including removal of previous Norton software. I do not have any other unnecessary applications running when these problems occur. In addition to this speed penalty I have other problems as well. This software has a mind of it?s own, frequently ignoring my settings. For instance, I turned off outbound email checking. Norton 2003 checks anyway. A minor detail but this is illustrative of this software?s stubbornness. It does do a good job as a firewall and virus scanner. NIS 2000 did the same, except without the problems.
User Rating: 1/10
Thanks for the 6.04 Patch Infoby - June 18, 2003
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I purchased NIS 2003 on 5/31/03 and it worked great the first day. I did, of course, run the LiveUpdate. The next time I got on the PC it took forever to load and all the problems, that have been discussed here, happened. I checked the Symantic's web site and tried all the fixes they had for NIS. They did mention that NIS could be corrupted.I never thought it was the LiveUpdate. They have a form to send in for a refund but I decided to see if Sam's Club would take it back. I showed them what Symantec said could be the problem - corrupted. They refunded the full price. I purchased NAV 2003 and plan to download Zone Alarm. I used it before. I tried one of the fixes for the 6.04 patch but it didn't work and the second suggestion required me to uninsall NIS and reinstall. I didn't have the disc. I tried calling Symantec but their service was department wasn't taking any calls. What do people who paid for support do? I wish we could all get together and file a class action suit against Symantec. They have really mislead their customers.
User Rating: 7/10
Interesting program...by - June 18, 2003
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It was a little hard to install at first because it messed up my Norton Anti-Virus that came with my Norton SytemWorks. After some self-troubleshooting I just reloaded Norton SystemWorks. Everything seems to work fine; there is a VERY MINOR slow down in speed, that's acceptable with any program that runs in the background. What was weird is that when I do the Symantec security check it had more holes and threats then before I loaded the program. BUT when I tested my computer with SHIELDSUP! and PORTPROBER (the programs CNET used to test the software) everything was stealth and covered. So, whatever. As far as the new update messing everything up; my computer is still running fine. I'm really interested in seeing how the visual tracker works...but I think the program is so secure I won't have a chance to use it. Overall, good program. I have no clue what everyone else is complaining about.
User Rating: 4/10
Norton Internet Security will not startby - June 18, 2003
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Be careful if you have windows XP and buy Norton Internet Security 2003. Live update patch 6.04 will cause severe problems. Uncheck the box for internet security program updates if you run live update. It is safe to download Norton Antivirus updates, though.
User Rating: 6/10
Great Product before they kill itby - June 18, 2003
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Live update from Symantec killed my Internet Security 2003 software (running on Windows XP). They have no solution and offer no support to take care of a problem that they caused. So now I have a useless program.
User Rating: 2/10
that update was a lesson for me tooby - June 18, 2003
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i'll NEVER update any more till i find out if it is safe! i had just ended tuning my winxp. so i have wasted 2 days and nights too, to find out whats the cause. I even didn't imagine in 1st place that it may be the case. but when i saw lucomserver hanging in processes list and no and internet activity, then i got it. But now i cant even uninstall that NIS, cause it says that i'm not a supervisor. i don't have even parental control installed. what else can i be? does any1 know how to uninstall NIS without being supervisor??? Mr Norton, if you happen to read this, then be warned! your reputation is ruined for ever since now.
User Rating: 1/10
'LiveUpadate will kill youby - June 18, 2003
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Do NOT let NIS 2003 download the currently offered LiveUpdate called Norton Internet Security Program Update -- it is Patch 6.04, which is known BY THE COMPANY to be screwing up people's systems. See Support Document ID:2003041114455436 on the Symantec site. And when you run LiveUpdate, deselect "Norton Internet Security Program Update" to avoid intaking this patch. They released it in April (2003) and had so many angry and messed-up customers that they pulled it off the server. But they've released it again as of June 3 (2003) although they do know that some customers are experiencing the same suite of issues (NIS won't reload when you reboot, everything slows down, you may have to reboot many times to get NIS enabled and protecting you, etc., as they describe in the Support Document). Do you want your security done by a company that's completely aware of the fact that it's slipping a mickey into your regular ongoing updates? If you've downloaded the 6.04 update, call them and tell them that's what's happened and they'll waive the support-call costs. Good luck.
User Rating: 2/10
Makes my computer go to a crawlby - June 18, 2003
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(System: Athlon 1.2 gHz, 512MB, 30GHD, XP) Installation was okay and the program seemed to be "working" until I performed a AntiVirus Full System Scan. The first 10,000 files scanned fairly rapidly but then each file thereafter required an exponential increase in time to scan until it was taking almost a minute to scan a single file. The other problem occurs at random with my IE 6.0. The browser just simply crawls along at an impossible speed making it impossible to load a single web page. The Windows Task Manager states that the CPU usage is 100% in both scenarios. I have sent an online request for service from Norton today, but am not optimistic as this problem is not described in their "knowledge" database of FAQ and solutions.
User Rating: 2/10
Don't upgrade if you have NIS2002by - June 18, 2003
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I have NIS 2002. I bought the online upgrade to NIS 2003 because it sounded like an improvement over 2002. I followed the installation instructions that appeared once downloaded, but when I allowed the liveupdate to run and rebooted the Autoprotect and Internet Security failed to start and could not be enabled. After lengthy but unsuccessful searches of the knowledge bases of Symantec & Microsoft for the problem I was experiencing , I emailed Symantec Tech. Support. I never received an answer from them. Turns out now they know they have a problem "Norton Internet Security 2003 does not load on reboot after applying the 6.04 patch via LiveUpdate". Thank you for acknowledging my problem...but now how long will I wait for a working product?
User Rating: 8/10
Not Fareby - June 18, 2003
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i reacon we should be able to on to Games, chat, and hotmail. Because thats what a library's for to be FREE to go on anything!
User Rating: 7/10
Perfect, love it so far!!!by - June 18, 2003
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Just got internet cable and I was concerned about people checking my hard drive and personel files (Hackers, Spyshit....) Got the firewall and the antivirus so I think I'm ready to be on 24/7 I have Xp and use Comcast explorer. Very happy so far. I bought Norton internet security 2003 as an upgrade of my antivirus and it cost me $39 which is not bad for a combo.
User Rating: 2/10
Got XP? - Don't waste your time with thisby - June 18, 2003
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Have been running NIS 2002 - Absolutely brilliant!!! Thought it would be a good idea to upgrade to this - huge mistake!!! It is supposed to allow you to overwrite the 2002 version - fat chance!!! After a complete removal of 2002 via its own uninstall and via the "add/remove" in control panel, it just would not load. I tried the on-line support - waste of time, you spend hours wading through articles only to find that none of them seem to address the earliest problem you might encounter - it simply will not load!!! I decided to pay the £18.00 charge to use the telephone support, only to find that after trying everything he could think of such as regedit and file search and delete (i.e 20 minutes worth) he said that he couldn't deal with it. He would arrange for somebody else to phone me Mon - Fri between 9am & 5pm, which is no use at all as I am at work!!! I have decided to try to stop the payment to them and get a refund on the product from my retailer, then reload the old 2002 version. As they say " the grass is always greener on the other side", apart from when you are talking about this load of rubbish!!!
User Rating: 2/10
Crashes my system, XPby - June 18, 2003
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ADII.exc chews up 99-100% of my processor. Internet security turned itself OFF, and wouldn't allow me to re-enable it. When I tried to uninstall it, it said I wasn't allowed to, I needed to be a supervisor! NAV seemed to disappear! Trying to find a way to ask for help from Norton only waisted hours of my time. After tricking NIS to uninstall, I wasn't able to reinstall since I download the upgrade from 2002. I then installed 2002, and after hours of downloading up grades to it and NAV, it did the same thing, except, I was easily able to uninstall 2002. Rather than paying them $30 for help, I'll try software from another company.
User Rating: 5/10
Unacceptable update bug!by - June 18, 2003
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Almost every program you download will have some small bug that can sometimes be avoided, but Norton Internet Security 2003's patch 6.04 unleashes chaos onto a perfectly working computer running Windows XP. After spending two full weeks optimizing my PC, installing all programs I desired, it took a small little norton patch to mess that all up. My computer began to run extremely slow, NIS wouldn't load. If only Symantec had ALERTED (alerted, not slip in a the problem in their support link) it's XP customers that the latest patch was flawed then they would have saved me many many hours of troubleshooting. It will be extremely hard for symantec to gain trust from those who have been affected by this, and their inability to come out and alert the users on the front page of symantec.com only prolongs their loss in credibility
User Rating: 4/10
DO NOT UPDATE AFTER 05-28-2003by - June 18, 2003
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I'm using version 2003 and I've been using Norton firewall product since 2000, and I always update every other day, no problem at all for the past 3 years. But on 05-28-2003, after I updated and restarted, It freezed about 2 minites before I could operate my computer, and the firewall program couldn't be loaded either automatically or manually, and Ad blocking function became useless. I tried to reinstall, didn't help. I thought maybe the problem was caused by other programs, so I reinstall my XP. After 8 hours working for reinstalling XP and all other programs and backup, I updated Norton firewall again. I doomed, same situation happened again. I researched the internet to see if anyone had same situation like mine, I found a lot of people doomed by the last update. I also found the Support Document ID:2003041114455436 on the Symantec website, titled "Norton Internet Security 2003 does not load on reboot after applying the 6.04 patch using LiveUpdate", posted early of June, last modified on 06-10-2003. http://service1.symantec.com/SUPPORT/nip.nsf/735050b77b1fcece88256bc7005c3bc6/d2150f0f5cb27e7488256d050076e7d1?OpenDocument click the line above may save you some time. After I followed the document to fix the problem, It only fixed the automatic-load part. It didn't fix the 2-minite freeze at the begining of booting process. And I also found that it didn't fix Ad blocking function. My conclusion is what causes this problem is still unknown by Symantec company. I suggest everyone not to use this product before Symantec has solved this problem.
User Rating: 6/10
Three Programs in Oneby - June 18, 2003
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I previously used AdSubtract, ZoneAlarm and Norton AntiVirus. Norton Internet Security works as good as all three. ALL ads are blocked (especially pop ups), catches all viruses and works fine as a firewall. The only bad thing is that there is no internet activity icon in the tray. I have not experienced any problems with the software and I run XP. I bought it for $40 from Symantec and have no complaints.
User Rating: 1/10
Don't do itby - June 18, 2003
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The 6.04 patch has consumed way to many hours of my weekend. And I am still having internet access problems. Despite all of the problems, their only "real" solution is to take it off your computer.
User Rating: 1/10
Patch 6.04 proves how bad this product isby - June 18, 2003
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The LiveUpdate Patch 6.04 is an incredible breakdown of faith with the customers, especially because Symantec has released it not once but twice -- knowing what the XP customers are going through with it, too. Maybe Krko works for the company or somethin? That little apology for Patch 6.04 won't wash. IF you can get back online at all with any security protection once you've downloaded 6.04, you'll find that the earlier-setting reconfiguration fix is the third and final option offered in their support document -- after you've tried pulling out all LiveUpdates (notice they DON'T tell you that when you reload the updates you need to de-select 6.04 or even that you CAN do that). And the 2nd option is trying to uninstall the entire Symantec program. 15 minutes? No, more like hours, maybe days, $30 support calls ... and what other valuable settings are you losing if you have to finally revert to an earlier configuration? There's no excuse for a security company doing this to its own customers. And where is the notification that they've had a problem? Why not let their customers know? Car companies are forced to make recalls when they find something dangerous that needs fixing on a model. Why not these creeps? Confess, Symantec. TELL your customers that you've unleashed a flaw on them. How about in one of those silly newsletters about viruses and things? Perfect place to say you've re-released the flawed Patch 6.04, and it's going to mess up customers' computers. Until Symantec comes clean with its customers, up-front and fast to avoid damage, it's not the kind of outfit you want "protecting" you.
User Rating: 2/10
Don't take a riskby - June 18, 2003
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Can you trust a firewall from the people who don't test their patches before releasing them? If you answered yes to the above question then good luck! go ahead and buy it.
User Rating: 5/10
Hard to contact once you buyby - June 18, 2003
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I downloaded online package which included a firewall. Why am I still getting sick trash?!
User Rating: 8/10
Full of security features for the techno-geek in you!by - June 18, 2003
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With all of the negative reviews here, I was very reluctant to purchase this product. But I did buy it, and it works perfectly. I'm guessing that a lot of folks just inserted and CD and started the installation without reading the directions first - we all do it. So, I made sure that I uninstalled my other anti-virus software, firewall, etc. - anything that might conflict with Norton Internet Security. I also disabled all of the other programs running on my computer before installation (just as the instructions suggest). I'm very impressed with the amount of information the program gives the user about every imaginable "invasion" on your computer. My only complaint is about the so-called Spam Alert - it's a bit silly, in my opinion, because it does nothing other than insert the words "Spam Alert" in the subject line of potential spam in your inbox. Norton needs to at least give users the option of having spam automatically removed from the Inbox and placed in a "junk" mailbox for later viewing. To make things even better, there were three rebates available on this product when I bought it, which brought the price down to $0.
User Rating: 7/10
A Bad Updateby - June 14, 2003
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Cons: A previous review of mine has apparently been deleted from this site, probably because Symantec has advised that they have withdrawn Live Update # 6.04 to Norton Internet Security 2003 from their server. For those who don't know, that update immobilized m
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User Rating: 5/10
It's a great productby - June 14, 2003
Pros: Sorry, I'm not a computer geek, nor critical of every piece of software I buy. I was look for a good piece of internet security and found it in NIS 2003. No problems, easy install, and it doesn't eat up my system resources (3% CPU use @ idle). BUY IT!
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User Rating: 9/10
'Literally' the worst software I have ever purchasedby - June 13, 2003
Pros: It includes many features
Cons: No support. By default, it creates a supervisor account. The software never worked properly and got fed with the software, and trying to uninstall, but get the message 'you are not the supervisor and you can't uninstall'. I am not able to uninstall, witho
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User Rating: 8/10
Simple installation, great product!by - May 5, 2003
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Program installed flawlessly on my computer with ME system. I was able to transfer all my settings from earlier versions with no problems. Only negative is that NIS 2003 is a resource hog.
User Rating: 3/10
This program is a stinker!!!!!by - April 14, 2003
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I had problems with this program in January 2003, when I uninstalled it, trashed my Norton Antivirus Program. The only way I could finally get things straightened out on my computer, was to reformat my boot drive and reinstall WindowsXP Professional. Who in their right mind want's a program that trashes their AntiVirus program when they uninstall it, and forces one to reinstall the OS to get things straightened out.
User Rating: 5/10
Works great, sucks up cpuby - April 14, 2003
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found have to shut it down if I'm doing allot of other stuff. Overall stops all the unsavory activity
User Rating: 4/10
cnet.comby - April 14, 2003
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port 25 and 110 always get blocked. and the product is not informative in giving you details on how to re-add these in.
User Rating: 8/10
8 (I think)by - April 7, 2003
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Just bought it from Staples for $49.95 before a $20 rebate and before a $30 upgrade credit (which I can't take advantage of) so my cost was about $30. Followed the instructions and it appeared to load properly on my new Dell 4550. I'm getting a couple of new, odd pop ups that I never got before but it appears to be working.
User Rating: 4/10
RESOURCE HOG!!! DON"T DO IT!by - April 4, 2003
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I upgraded form 2002 to 2003 and LOVE the additonal interface and features in the review, BUT after a day I noticed that my CPU meter was running at 100%% all the time. I unloaded a couple of programs then found it was the NIS 2003. I removed it, reinstalled 2002 and all is well, my CPU is at 10% with all apps running as normal. 1000 mHz, 512 mem should be sufficient for home use. Heresay is that Norton's is aware of the cpu hog issue but not fixing it..yet. It was stable, but slowed EVERYTHING down on the puter.
User Rating: 10/10
Great Product as Alwaysby - April 4, 2003
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Support seems to be everyone's complaint, but I can't see why you would need it. The program works well on my machine without any problems. Symantec is an excellent company. I use several of their products.
User Rating: 7/10
Have NIS 2002, can't install NIS 2003by - April 4, 2003
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I have NIS 2002. I bought NIS 2003 because it sounded like an improvement over 2002. I followed the installation instructions that came with the 2003 CD, but when I tried to install I kept getting an off-the wall error message, "Error 1325. MyDocs303 is not a valid short file name," and installation would terminate. After dutiful but unsuccessful searches of the knowledge bases of Symantec, Microsoft, and my pc manufacturer for the error message, I emailed Symantec Tech. Support. I was referred to multiple documents on how to uninstall 2002 and install 2003. When uninstall by the usual WinME methods didn't work, Tech Support told me to use their Rnav2003 and Rnis removal utilities. Big problems: 1. one document says run Rnav first, another says run Rnis first; 2.one document also has a disclaimer that, "The Rnis.exe removal utility is not supported. Symantec Technical Support cannot help you resolve any problems...from using Rnis.exe." I consider myself an advanced pc user, but this piece of software is the worst I've encountered in my 15 years of experience with personal pcs.
User Rating: 2/10
disbles access to floppy and CDby - April 4, 2003
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Symantec "are working on this problem" but don't have a fix. Uninstalling Norton Internet Security fixes the problem immediately.
User Rating: 6/10
Very good product & price!by - April 1, 2003
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I have to say, having read many of the reviews of NIS2003 on this site, I put off buying it because it sounded like it was a load of rubbish. However, I finally bit the bullet and went for it and really can't understand what all those who've complained are on about? It downloaded, installed, set-up and worked without a hitch and appears to do exactly what Norton say it does! I can only assume that users who've had problems hadn't uninstalled other security software before installing NIS2003. By the way, I upgraded from Norton Antivirus 2000. My only criticism of Norton is their support - on a personal level it appears to be non-existent.
User Rating: 7/10
MONEY WELL SPENTby - March 29, 2003
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On March 09/03, I upgraded to NIS 2003 from that of NIS 2002. Installation was a breeze and to date, I've have no complaints. NIS 2003 completely removes pop-up ads, banner ads and webpage advertisements from websites. It's expensive to purchase in Canada at $94.99 ($109.23 with tax) with a $45.00 mail-in rebate included, however, it's money well spent to have the highest level of protection while connected to the Internet. In the two weeks that I've been using NIS 2003, I've not had any problems. In terms of Technical Support, when I used NIS 2002 and required Technical Support, I always send an email and waited for a response or looked up answers to my problems via Symantec's FAQ's. Those of you who become frustrated over the fact that you don't get a response immediately when you send an email, take a pill and relax. Email is NOT instant in the sense that you expect a reply upon sending your email within minutes. If you have to wait a day or two to receive a repsonse, so what! Take into consideration that others before you have submitted queries that require a reply as well. If time is of the essence, take a few minutes to educate yourself by finding the answers to your queries in the FAQ's of Symantec and printing off that information for future reference. I've had my experiences using McAfee and I have this to say, "You pay for what you get." Symantec's slogan states: "The World's most TRUSTED AntiVirus Software", to which I agree with 100%. If all else fails you, then use the free firewalls and virus softwares found on the Internet. However, forewarned is foretold, your level of protection on the Internet is naught compared to the services that Symantec offers.
User Rating: 1/10
Better not Upgrade!by - March 29, 2003
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I upgraded from NIS 2002 in order to get the pop up blocker and the SPAM filter. What a mess it made of my system. And there was no free technical support to help out. I finally uninstalled this garbage release but it left artifacts all over my registry. STAY AWAY from NIS 2003! Send Symantec a message that customers won't put up with poor quality and poor service.
User Rating: 2/10
Terrible download and supportby - March 28, 2003
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This product downloaded and won't work. I cannot even get a license. Norton service sucks. Cannot get through to them unless I pay for the call
User Rating: 3/10
Bad performance, support, stabilityby - March 28, 2003
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I've had Norton Internt Security 2003 for 72 hours now. It has already crashed twice forcing me to do reinstalls. It is unstable in terms of memory usage. Just setting idle it can vary between 10 MB and 60MB + doing nothing at all. LiveUpdate insists on redownloading updates I already have. The updates run on the order of 16MB+ taking forever on a dial-up. Support via free email is lethargic and usually misses the point. The support folks are clearly not literate in the language of their customer base.
User Rating: 2/10
Buyers Beware - Don't Expect Supportby - March 20, 2003
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I bought NIS and had problems with the email filtering right in the beginning, since Norton?s default configuration is not able to cope with ?Port 25 Blocking?. ?Port 25 Blocking? is a very common issue if you use a different email provider in addition to your ISP (McAfee handles it without a problem, allowing SMTP to be processed through port 80). Symantec?s customer support is a joke. I received the first two responses only after I complained about Symantec?s violation of its own support policy (response in 24-48 hours). In addition, support personnel are not skilled. After I was asked to submit an error log, I have not received any response at all. There are a lot of unreliable products on the market; however, Symantec?s beats it with immature products and insufficient customer support. Buyers beware!!!
User Rating: 1/10
It SUCKS!!by - March 16, 2003
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Don't spend alot of money to screw up your system and be frustrated trying to fix all of the problems.
User Rating: 3/10
After Live Update System slows downby - March 15, 2003
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System boot performance after live update is not acceptable. Online support does not address the problem. Useless to offer Live Update if it does not work!
User Rating: 3/10
Could not enable NIS functionby - March 15, 2003
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I can't imagine not having my Systemworks 2000, but this one is going back on the shelf. Got it to work O.K. on a 400 Celeron machine, but NIS functions remained DISABLED on my 5855 Presario (Antivirus worked O.K. though). Tried all of Symantec's suggestions and patches, but this product doesn't like my Presario. I still wouldn't be without Systemworks, though!!
User Rating: 6/10
Recommend for new users, don't recommend for 2002 upgradeby - March 15, 2003
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I owned NIS 2002 and the subscription expired. I contemplated renewing the subscription or upgrade to 2003. Decided to upgrade after finding a deal in Amazon.com. In some way, I wished I hadn't upgrade. 2003 performance is worst than 2002. My desktop is a 1.8G Hz Pentium 4 with 512 MB memory running XP Home. I noticed the performance differences after installation. Not extremely bad, but enough to annoy me (~5 seconds more after logon). But most annoying is the stability of the product. 2002 never crashed on me after using it for nearly a year. 2003 crashed several times already, like if I start the browser before the program is fully initialized. Get weird messages like "virtual function calls". I've programmed in C++ for over 10 years, have no clue the purpose of this message and what could an end user do about it. Sometimes, the crash is so subtle that you wouldn't even know the personal firewall is not running. Only tell tale sign is the "globe icon" is not in your system tray. 2003 does have many new feature enhancements like auto setup of your Internet based applications. Ability to show you where your attackers came from based on the IP address. It is definitely a good product if you don't already have firewall and antivirus software. However, if you already own NIS 2002, I would not upgrade due to the performance and stability problems.
User Rating: 5/10
helpless with this supportby - March 14, 2003
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in Germany: Had NIS2003 installed on my Win XP and used live update. Afterwards system start took up to 5 minutes, my home banking was blocked, I was no more adminstrator and had big trouble to uninstall NIS. MS Outlook does not start internet connection when NIS is installed and lots of other unfriendly effects. There are now hundreds of complaints in the Symantec knowledge database, always answered with 'uninstall and reinstall NIS, do not use live update, you will hear in this forum when problem (common client?) is resolved'. This started somewhen in Jan2003 - no solution in sight, no further info when we can use live update again. This seems to be a problem silenced down - and when you don't believe: go to the German support site and read through the pages under 'Systemstart' or 'hochfahren'. Anybody there who can help me? The program is absolutely OK - when it works. Hence in spite of above problems and expecting a solution to this in near or far future I nevertheless will recommend NIS.
User Rating: 5/10
Not as good as Atguard used to be.by - March 10, 2003
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A long time ago there was a program called Atguard, which was a firewall + adblocker. The software was clean, easy to use, easy to setup and worked well. Symantic bought rights to Atguard, and turned it into NIS. The clean useful interface was buried under a munge of extra buttons, but if you dig deep enough, you can still get to the old original Atguard settings. In general this software has worked well for me, but I did find one thing that *REALLY* upset me quite a bit. If you go to the web page settings, eventually you will find a list of strings and websites that NIS uses to block advertisements. Click on some of the sites, you will find that Symantic actually enabled ads from some sites, and not others. This is done sneakily and without your consent or permission. However, you can go through and disable all of the enabled ads. Once you do this, you'll find that your internet cruising is substantially improved. For the record, Symantic didn't develop, produce or even come up with the idea for this software. They simply bought out Atguard, added useless buttons to the interface, stealthily crippled quite a bit of the add blocking, and then stamped their name on the front box. - Old Timer
User Rating: 7/10
Pretty Good. Impressed.. not for a newbie to a COMPUTERby - March 4, 2003
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Well after goin thru about 100 of the user comments... and reading all the Thumbs Down.. i presume that it is the user who is the problem and not the Software. All the ppl who had a problem complained of basically the samething it aint working. It isnt working cause you have something wrong in your windows Config or if its corrupted. I had been using Zone Alarm pro before this and i still belive it is the Best but opted for the change cause i always had to shut it down when talking to someone using a messenger.. After installing NIS2003 it is always on and does a good job of protectic. Being a 24/7 irc user there are alot of attacks and it has stopped each and everyone just like Zone Alarm Pro. The pop up blocker is perfect just like Zone Alarms. Its been one week since i have been using this ... and has done a good Job for me. I recommend NEWBIES to COMPUTERs not to install unless you understand a thing or two about COMPUTERS.
User Rating: 6/10
Installed Over NIS 2002 Just Fineby - February 28, 2003
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Maybe I am just lucky, but I did NOTHING special and NIS2003 installed over 2002, read the settings, and ran without so much as a hiccup. I see lots of complaints, and was biting my nails during install. What puzzles me is that the features list for the regular version (not Pro) shows that it does not install over old versions. THis one did (v. 6.0.2.23.)Athlon1600/WinXP/cable internet
User Rating: 4/10
cause more problemsby - February 27, 2003
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The package causes as many problems as it solves. Disables its own subscription serves, knocks out its own auto protection features, major pain to reinstall patches or program to fix the problems caused by thier own downloads.
User Rating: 1/10
Having major problems, no supportby - February 23, 2003
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Worked great until I added (stupidly) an additional firewall at the recommendation of the technician who installed our cable internet service. System was very unstable, constant freezes. Uninstalled NIS 2003 to attempt a reinstall. Reinstall was interrupted by instability of system twice... Uninstalled other firewall and NIS 2003 and now NIS goes through the installation process, but is not installed. No files, no program, no icon... nothing. Not found anything about this on Web site, no response to e-mail tech support... Tried uninstalling and reinstalling Windows Installer, tried installing in clean boot mode, tried installing from hard drive... Nothing works. Purchased produce 12-26-02 and it's already, for my purposes, obsolete. Even though NIS 2003 and the other firewall are no longer installed on the computer (using Windows Me), the computer continues to be unstable. Would like to know how to at least get it back to where it was before NIS 2003.
User Rating: 8/10
Surprise?! It Works Great!by - February 21, 2003
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I researched many products on sites like this, and read all the comments. I was nervous about making the purchase, but am happy I did. The software was an breeze to install and walked me through all of the setups. Everything is running smooth with no noticable performance issues. I'm even running Win XP Pro!! Nice product...thanks Symantec.
User Rating: 4/10
lousy tech. support for new usersby - February 17, 2003
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There are no toll-free phone numbers to talk to tech.support when web support/manual directions are confusing. There is no way to cloak your ip while using AIM screennames...
User Rating: 10/10
Excellent!I LOVE THIS PRODUCT!by - February 17, 2003
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I had been reluctant to change over from the Mcafee application suite, however, after giving a try I am very happy I made the switch. especially the System Works 2003/Internet Security Pro 2003 version. If you have a large PC investment as I do, you will do whatever you need to keep it protected from scumbags.
User Rating: 7/10
Excellent Internet Security!!by - February 16, 2003
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I enjoy the product alot. It works when needed and has not given me any problems. I have been a Norton fan for many years and have not experienced any problems or the amount of problems that some of the other users on c/net seem to have. All the functions work great- spam eliminator, firewall and the ad alert. All work properly with no problems. Great product.
User Rating: 7/10
Blows Ontrack Systemsuite away!!by - February 16, 2003
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I have used NSW for many years and only recently decided to try the Ontrack SystemSuite 4.0, now by V-com. It worked fine, but I eventually had a problem downloading updates for the anti-virus and system. This was due to the changeover from Ontrack to the V-Com business. When my system began to slow down and act strangely, I decided to try NSW 2003. I immediately found out that I had 2 virus's in my system, something that the anti virus from SystemSuite did not even notice. NSW cleaned the virus attack up and made my system work great again. I also am using the NSW Internet Security, also with no problems. I am glad that I returned to Norton.
User Rating: 1/10
NIS 2003 has caused my CD ROM, Zip Disk and Floppy Drives not to workby - February 16, 2003
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There is no know solution according to the support web site and they will not give my money back because I bought it more than 60 days ago. The problems did not start until a recent update was installed. Unless someone can help me I'm switching to Zone Alarm and of course will not ever buy another Norton Product at work at the IT Director or at home. I recommend that people stay away from software where you have to pay for phone support when there is a problem with the software. If you have figured out a solution please e-mail me.
User Rating: 1/10
unstableby - February 12, 2003
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I installed on dell 8200 p4 computer & it makes my computer do strange things, i click on my computer icon & it goes in to a sreech & never stops
User Rating: 1/10
Better Than Zone Alarm Proby - February 10, 2003
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For those who has problems with Windows 98, Windows Millennium, Windows 2000, and Windows XP, format your hard drive, GO BUY AN AUTHENICATE DISC OF WINDOWS, then reinstall with a fresh unresgistered version.
User Rating: 4/10
It is ok but use zone alarm 3.5by - February 9, 2003
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Norton internet security 2003 is ok as a second option. But zone alram 3.5 is way better firewall.
User Rating: 7/10
Great product! Does exactly what it says at a great price!by - February 8, 2003
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If you are worried about your privacy then this is for you. I am running XP, on my laptop with an 800mghz processor and 256mb of RAM and it runs great. I have cable internet and was surprised at how much personal information it blocks from sending out. One of the best features are the SPAM features. Alot of the spam you get sends your address to multiple mailing lists once you click on it even if it's to just delete it. This product blocks that inforation from being sent. I have had it installed for about 2 weeks and the SPAM has been cut back by at least 90%
User Rating: 2/10
Ready for the trashcanby - February 8, 2003
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After countless unsuccessful tries, triing to install version 2003, ceating havoc on my computer, after useless canned support messages, I finally gave up. Waste of my time and money. Reinstalled version 2002 that has worked and is working fine. Norton, this is an Edsel! Don't go Wordperfect's way.
User Rating: 3/10
Still not working rightby - February 6, 2003
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After nearly a month of work with 'tech support' (aka pick an e-mail by random number and send it) and innumerable uninstall/install cycles trying to get it to work, I finally managed to manhandle it into some semblance of a functioning program. It appears to work but you can't be sure.
User Rating: 1/10
could not installby - February 4, 2003
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Tried multiple times to get this installed on Win98se. The free online tech support was a JOKE!!!!
User Rating: 4/10
You Can update definitions for 2002 version!by - February 2, 2003
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I own Internet Security 2002. I keep my definitions up to date. So after reading the not to great reviews for the 2003 version I did not know what to do. Until the other day when a window poped up and gave me the option of either updating the entire package or just re-new the "Live Update" service definitions. Of course I just re-newed. Not to worry you can renew without having to get Internet Security 2003!
User Rating: 3/10
Bugs are not fixed!!by - January 31, 2003
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I got this software back in October. I had quite a bit of experience with Symamtec products and for the most part they were positive. However after installing NIS 2003 I was unable to access my CD-roms or use Musicmatch Radio's auto login feature. Well I got a new computer and the CD-Roms worked but then more bugs popped up. I was not able to search from within IE, it said there was no internet connection. Well I recently after having it uninstalled for 2 months tried it again and the same bugs are there after all this time. Support has been useless and I have given up on NIS 2003 and ALL Norton products from now on. Now using ZoneAlarm and AVG anti-virus and could not be happier.
User Rating: 8/10
Beats competition hands down!by - January 31, 2003
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As a tech, I see systems after they've already crashed! I see many more system-rebuilds from McAffee users than from Norton users.
User Rating: 9/10
Works just fine!!by - January 29, 2003
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I have used the Norton line of products for quite some time with no problems. If any of you have an install problem, just clean your registry with a product like regscrub XP then reinstall!!
User Rating: 3/10
Slows your machine.by - January 29, 2003
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When you run this program your machine runs like a 233mhz fossil. Also do not download from the site if you buy, they suggest you pay $3 for the privlidge to redownload in case you lose the file, which I unfortunatly did. Just try to find the place where you can re-download the file. I had to reinstall due to a virus (while Norton was supposedly monitoring my system) three e-mails to Symantec later I still haven't found where I can re-download. Instead of Internet Security, I would reccomend PC-Cillin or McAfee Antivirus, and buying a cheap router. You will get better security and better performance.
User Rating: 7/10
Better than having 4 differetn progrmas runningby - January 28, 2003
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This is a good prog. I needed anti virus anyway and for an extra 10 bux I get a firewal and add blocker.
User Rating: 6/10
Works on my computerby - January 28, 2003
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I was worried about loading NIS 2003 after reading some of the reviews, but I read the manual,uninstalled NAV 2002 (part of Systemworks 2002), Followed the installation instructions and everything works fine so far. I,m a computer novice so if I can load it anyone can.
User Rating: 9/10
I'll buy it if you have no need for it or don't care to bother with it.by - January 27, 2003
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I Have been working on my aunt's computer for the last couple of weeks. She wanted to keep her data secure, while also enjoying the net. She also wanted to keep the grandchildren out of bad sites. NIS 2003 has worked phonomenally! I do recognize a couple of issues that can arise with XP, namely internet access problems, BUT it is mostly due to improper user interaction with XP and NIS 2003. Trust me, I found this out first hand... and fixed it. When properly installed and used, my Aunt and I both will attest that it is wonderful! So, if anyone out there has a question, maybe I can help. I also would like to purchase the software for my own computer if there is someone who is no longer wanting to remain with Norton. Please let me know, Thanks. Barry. UnderBarry@comcast.net
User Rating: 10/10
Works Pefectly!!!by - January 27, 2003
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NIS 2003 works without a flaw for me. I regret my stupidity in not buying this product every year because my computer has been so fast now that I am using NIS 2003 that it leads me to the conclusion that I must have had a lot of viruses and/or worms that were slowing down my system. I've used this for 3 days now without a single hitch & my processor as well as internet have dramatically picked up speed I never thought I had. From now on I'm going to make a point of believing that viruses/worms can slow down a system and that the only way to protect oneself is with a top notch product. I've tried other products but I'm pretty sure they let viruses in because they didn't update regularly. I'm very happy about having bought this product & I would strongly recommend it to people using Windows XP.
User Rating: 10/10
COULDN'T BE HAPPIER!!by - January 25, 2003
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The other day I bought McAfee Anti-Virus Home Edition 7.0. What followed was almost 24 hours straight online with McAfee Reps to try & and get the Firewall to work WITHOUT RESULT. I opted for a refund & bought NIS 2003. My computer is XP Home & I had just done a fresh install As well as SP1. I downloaded over DSL - perfect. I installed - again perfect!! Rebooted - set up everything to my liking and PERFECT!! My computer has always run slow for some strange reason. It would run fast for a few hours then go slow. Since installing NIS everything goes 50% faster. WHY??? I was only 2 hours on-line downloading a file from Imesh when a Norton message popped up saying it had intercepted and destroyed a worm!!! I get no pop-ups. LOVE the Trace Route!! LOVE the email checker - works perfectly!! Intercepts my credit card number if I try to send it via email WOW - this KICKS BUTT. Either you guys have too much other junk on your computer interfering with a smooth install or you have tweaked certain settings which prevent NIS from working i.e 8.3 name creation etc. ALL updates installed again perfectly!!! Q: What have I done right that you guys have not. If NIS is so buggy WHY is it working so fantastically for me even speeding up my computer because I'm not downloading viruses anymore. If NIS 2003 is faulty I should be having problems but on the contrary - ONLY SMOOTH SAILING!! So guys & gals get rid of all the junk on windows, do a fresh install & try again. I can only vouche for XP. I got this product for $40 (dirt cheap) & gave Support 10 because frankly speaking the product is SO good & COOL that I won't be needing any support. I spoke to 12 Reps at McAfees for FREE over a 15 hour period and NONE of them could solve my problem. I installed NIS 2003 & I am SUPER HAPPY 7 PROBLEM FREE!!!!
User Rating: 1/10
If your email is important to you, Don't Buy!by - January 23, 2003
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The Anti-Virus portion is interfering with my email. It triggers errors which prevent me from sending or receiving ANY email. Email verification cannot be disabled. Symantec online "support" doesn't seem to care. Judging by the other negative reviews, they've got bigger problems.
User Rating: 1/10
Get ready for problems!!!!by - January 23, 2003
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This is a follow up to a review I wrote eariler. Since uninstalling this product I still cannot connect to certain web sites if I connect from my home. If I connect from a different location I can connect to hp.com and adobe.com without a problem. This software did something that recognizes my home location and will not let me access certain important websites. I have contacted Symantec and after they gave me the usual canned response of uninstalling etc. they did acknowledge that even after it is removed this may be a problem. However they will not tell me what NIS did to my sysytem or how to correct my system so I can connect to those sites!!! What a company, they give you a 60 day return guarantee if you don't like the product and so if you return it and it has still messed up your system they will not tell you how to fix the problem. This after they acknowledge that their software did corrupt something that will not allow me to access certain sites. Amazing!!!!! Please read my earlier post. If you can help me please email me at luketic113@netscape.net
User Rating: 1/10
Where I can get my money back!!!by - January 21, 2003
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After installed the Norton Personal Firewall, my CD writer protest and stop doing work. Even after the uninstallation, CD writer can finally read files. However, the CD rewriteable software stops. It can only get half of my hardware work right now. If you want all the trouble, please go ahead. Otherwise, should call up Symantec and have your money back first.
User Rating: 3/10
GIF problemsby - January 19, 2003
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This thing prevents many web pages from being viewed properly by blocking GIF files. Tried using Netscape as an alternative to IE6 and it still has issues. Getting any assistance from NIS is expensive! Other than that, it works great.
User Rating: 4/10
What the heck is wrong with this product?by - January 14, 2003
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I had 2002, bought 2003. I experienced most of the same problems the other downers have experienced. 1. The program (shown as ccApp) locks up. 2. Click on the shortcut and it shows security/firewall is on. Yet the icon in the icon box has an X showing it's disabled. I can't even turn the security/firewall on or off without it locking up. 3. Interferes with Outlook. 4. FINALLY got it to uninstall. All this happened on a brand new Dell, P4 2.4, 256K, XP machine. C'mon Symantic, the program has major problems, FIX IT!!!
User Rating: 2/10
BEWARE IT WILL TAKE DOWN YOUR CONNECTIONby - January 9, 2003
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I too have used Norton products for years Just finished installing windows XP Pro for the second time as I couldn't get my internet connection back. I would not have believed the cause was NIS, bloody discusting Norton/Symantec should hang their head. This is far more effective at taking your connection than any virus or hacker. What a mistake!!! as said earlier is an absolute DO NOT BUY OR INSTALL... GIVE IT TO YOUR WORST ENEMY INSTEAD.
User Rating: 3/10
Not worth the trouble it causesby - January 8, 2003
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This product does pack some nice features however it is not woth the problems it causes. It is a huge resource hog to begin with. It would not allow me to access HP's website to update the drivers for my printer and my scanner and I did nothing to block them. I uninstalled the program and for some reason I now still cannot get to HP'S website. I keep getting a DNS error. I am not the first one to complain about this. The support is a joke. I had the product for two days and they want me to pay $30 to get this fixed!!! I was lucky, the store I purchased this from took it back without a problem. I however am stuck not being able to get to a website I need. What did this program attach itself to even after an uninstall that would cause this?? I went as far as deleting my network and reinstalling the tcp ip protocalls and that didn't even work. If anyone has a way to fix this so that I can finally get to HP's site please email me at luketic113@netscape.net.
User Rating: 5/10
NIS 2003 so secure you can't access the internet!by - January 7, 2003
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Having used Norton products for years I just purchased Norton Internet Security 2003 Professional Edition. What a mistake!!! One week later the program still will not allow me to connect to the internet. I was directed by Norton to re-install with a clean boot, restore firewall security settings, change the start up sequence to manual, etc. etc. all to no avail. In frustation I downloaded Zone Alarm and it worked like a charm first time. I am still waiting for Online Symantec support to respond to my problem with a solution. I have never been able to contact a real live person there yet. The online support is poorly organized and difficult to wade through to get to an "online" support person, however they are not really online--you just get to send them an e-mail "online" and then wait for a response a few days later. Don't buy this product! Read all the bad reviews on Amazon--all with the same story. I wish I had read them before I spent $$ on this lousy product.
User Rating: 5/10
check it out firstby - January 6, 2003
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very complicated to set up. when i uninstalled nis 2003 it took my already installed norton antivirus with it. had to reinstall it. i have not reinstalled it. support is not worth the price of the software.
User Rating: 10/10
Brilliant productby - January 3, 2003
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I have used Norton Internet Security for almost two years. The 2002 version was good and very stable, the 2003 version is also completely stable with extra features, I especially like the visual tracking feature although the server is sometimes off line. Highly Recommended.
User Rating: 3/10
this doesn't worth our moneyby - January 2, 2003
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absolutely worthless. program freeze up alot, and off-course messed up my system configuration. the worse of all is that i cannot uninstall it after i found out it is useless.
User Rating: 7/10
No Problems here - works nicely on 2000 pro latests patchesby - December 26, 2002
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I have been using NIS 2001, and thought the 2003 version would be a logical upgrade since the subscription was due to expire. After reading the comments here, I was concerned, but decided to go for it, since the comparable Mcafee product didn't list anything too exciting to warrant a change. Per the comments here I unstalled NIS 2001, rebooted and installed 2003. I can say I have not run into any problems. Configuration is a bit different, but no big issue. I do like the "alert tracker" that pops out to tell me exactly what is going on. I am using "verbose" alerting as well for this. That's about it. I haven't had any need for support, but find it odd to charge so much for what would be so little.
User Rating: 3/10
install/uninstall is brokenby - December 24, 2002
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Two XP systems work, a win98 and a winME system have major headaches. Box claims win98 is supported, but system started trapping on internet accesses regularly. Uninstall wouldn't. $30 support call finally got the darn thing removed. Later installation on XP worked OK. winME machine started having troubles after getting an additional internet connection. Uninstall looked to work, but only removes parts. Attempt to remove more, and find its still got its scripting installed into all monitored applications. I wouldn't use this on anything other than winXP, and hope you never have to uninstall.
User Rating: 2/10
A piece of garbage. Use ZoneAlarm Pro instead.by - December 24, 2002
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Out of curiosity, I installed NIS 2003, but kept my ZoneAlarm Pro 3.1 intact. Jeez, NIS 2003 was a oain to tweak. It doesn't have the intuitive (read intelligent) interface that ZoneAlarm Pro has. I had to twist and turn NIS 2003 around so that I could visit even my own web site. It was a frustrating experience. Avoid this product. In the olden days, Peter Norton wrote very effective, very efficient apps that made him a legend in the history of personal computing. It may not be his fault but that of morons in Symantec who've been churning out rubbish that they call "software." Stay away from this one. Buy ZoneAlarm Pro instead.
User Rating: 1/10
Poor Install with MANY Bugsby - December 21, 2002
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Install fails to register properly in Windows XP. Repeated errors caused by Nmain.exe - Tech Support knowledge base is useless.
User Rating: 1/10
computer crawls with NIS 2003by - December 20, 2002
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After my subscription was up to NIS2002 decided to upgrade to NIS 2003. Big mistake! System resources are being sucked up and system crawls. Two programs are listed in startup under msconfig that do not exist and were a part of the old version. Tried tech support, they said to unistall and relaod. That put the computer out of commission for a day as I tried to get it to boot again. Do not buy!
User Rating: 8/10
Feature-packed; very stableby - December 12, 2002
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After having a nightmare experience with Zone Alarm Pro on my AMD XP/Windows XP based system, I made the switch to Norton Internet Security 2003. Installation was a breeze and the initial set-up took only minutes. The multitude of features including spam control, Pop-up ad blocker, privacy control, newest anti-virus, and solid firewall make this a great package. In contrast to ZA Pro, I have experienced no crashes or major system slowdowns since installation. Very pleased.
User Rating: 8/10
Easy,Reliable, Greatest Pop up blockerby - December 10, 2002
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I upgraded from the 2002 version of my Norton Anti-Virus and Firewall. I have used those for years and they are excellent, no viruses or intrusions. What I really am jazzed about is the Norton Ad and Pop Up blocker and spam filter which are components of the Internet Security package. I have tried other pop up programs and they were either incompatible with my WinMe OS, or, they were confusing or not totally effective. Norton's immediately delivered my screen from all annoyances.
User Rating: 5/10
cumbersome and sloooooowby - December 9, 2002
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have constant problems with e-mail since installing 2003. Support seems to ignore the problem
User Rating: 5/10
Nice features in this productby - December 8, 2002
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I had no problems installing this product or getting it to work right out of the box. My XPPro did crash once after installation as I was fiddling around with the options at the same time Norton Anti-Virus was scanning my system. Don't know if this caused the crash but it's the reason for my rating=6 under the Stability catagory. The system was fine after the crash. Installation saw my 6 client home network and immediately configured all clients to allow internet access using the single cable modem connection already in place. Oddly, installation did not automatically enable the firewall protection --- I had to actually turn it on instead.
User Rating: 8/10
Much Betterby - December 8, 2002
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This Firewall Has Got Much Better Than The Last Build I Have Decided To Switch To This Firewall from Zonealarm pro 3.5.166 cause everytime i restarted my computer it would ask me to let a program have server rights I always check Remember this program next time but it still askes me.Norton Internet Security Is Worth The Money It makes Zone Alarm Pro look like a Free Firewall.
User Rating: 6/10
Pretty good productby - December 4, 2002
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Installed it on Win98 and had no problems. Would not work with the new MSN 8 though. Had to go back to MSN 7. Was told they are aware of the problem and are fixing it. Other then that, everything is fine. I do recomend buying and a following the directions.
User Rating: 8/10
All the protection you needby - December 4, 2002
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NIS 2003 gives you all the protection your system needs - the top antivirus product, a very strong, easy to use, and highly advanced firewall, integrated intrusion detection (IDS) which is new this year, and more. The anti spam feature is great, saves me time every day by tagging the spam I receive. I couldn't live without the ad blocking either.
User Rating: 7/10
If you are happy with NIS 2001, you will certainly be happier with NIS 2003 .by - December 2, 2002
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After reading some negative reviews from NIS 2003 users i was having second thoughts about whether to go for NIS 2003, as i was totally satisfied with my old NIS 2001. But then decided to go for an upgrade and was very happy with my decision. I didn't faced any problem during and after installation.It takes some time to configure but is very important to ensure you don't face any problems with any other programs while connecting.If you are happy with NIS 2001, you will certainly be happier with NIS 2003 .
User Rating: 4/10
Psst...KazaaLiteby - November 29, 2002
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Just download the program from KL, try it and if you like it buy it for ???69.95(WOW)or uninstall and delete if you don't. Who pays money to preview these expensive programs anyway nowadays?
User Rating: 4/10
deleted my emailby - November 27, 2002
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as with most norton products there are bugs in it. In this case it was deleteing my email.
User Rating: 1/10
Incredibly destructive!by - November 26, 2002
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I just installed Norton Antivirus 2003 on my XP Pro machine (Compaq Presario), with cable modem, and it has been a total NIGHTMARE for the past 3 days. It seemed to install OK, but when I got into configuring, it kept saying two files were missing, and it wouldn't provide email protection. So I just uninstalled it. BIG mistake!!!! After uninstalling it, I found my computer would NOT connect to the internet; I kept getting server-not-found errors. It can't renew the IP's, or anything, even though it indicates that it's "connected." The cable modem tech came out and spent an hour trying to get it to work, with no luck. I told him I had just uninstalled Norton Antivirus, and he said, "aha, THAT's it." He said Norton attaches itself to certain vital files, and if you uninstall it, those files get erased along with the Norton files. He said he had gone on many service calls where it turned out people had "mess up their computers with Norton." I tried re-installing Internet Explorer, and ended up re-installing the entire Windows XP package - not reformatting the hard drive, just replacing the whole XP package with a fresh new one. No luck. So tonight, I'm going to have to make massive backups, then reformat the hard drive and reinstall my entire system from scratch. What an incredible headache. I've had it. I will never, NEVER poison my computer with a Norton product again.
User Rating: 8/10
This is a great program!by - November 26, 2002
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I don't know what the deal is with some of these other reviewers, but this is a great firewall! The ad blocking blocks popups and flash ads, and the firewall is working great. I think most of these negative reviews must be from the same person, they are obviously not using the same product that I am.
User Rating: 1/10
Peter where are you?by - November 25, 2002
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This stuff gets worse and worse. Buggy software. Avoid. Hard to believe the good name of PN has been tarnished so badly.
User Rating: 3/10
tested by chimpanzees?by - November 25, 2002
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How come a big company like this comes up with such a rubbish product? Did they even bother to test it? Here's a typical example: you don't want to bother scanning outgoing emails (the whole thing is slow enough enough as it is, and anyway you shouldn't need to if the virus protection is working) but you can't switch this option off AND have Privacy Control enabled. How stupid is that? Did no-one notice this? Also, NIS 2003 slows everything down, even with most features disabled. It's very noticeable compared to NIS 2001 which I had before. Is it really necessary to have about 8 different Norton programs loading at startup when all I want is incoming email virus scanning and a firewall? Even the time it takes to access NIS 2003 itself, then hang around while it 'refreshes' itself, is excessive. What's more I now have a constant message 'System Status - Urgent Attention' showing, with 'Attention' next to NAV, yet under 'Detailed Status' there are no items at all requiring attention. And why are auto-protect and email scanning apprently duplicating the same task? This software is just too intrusive and cumbersome, and I won't be renewing my subscription - if I stick with it that long. I suggest CNET review their review.
User Rating: 3/10
They Still Got Issuesby - November 25, 2002
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I have been using Norton since before NSW 2k. I have the whole NSW 2k3 and NIS 2k3. Some disappointment. More than I had with 2k2. I have only been using NIS 2k3 for a few hours but never had the problems I am having now. My main problem is when I use the Personal Firewall option (on its defaults), I get no internet connection. I use AOL on a 56k modem. It keeps redialing. I have no idea why. I have tried tweaking this puppy (again never had a problem with NIS 2k2) to no avail. Why I gave this thumbs up???? Because it (Norton) has so far protect my machine for the past six years, and I am still hoping they improve their products and support.
User Rating: 3/10
Two Thumbs Downby - November 22, 2002
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Installed N.I.S. 2003 on Windows 98. Have NEVER had such problems with any program. Am ready to mail CD and User's Guide to Symantec. It's unfortunate that Symantec expects its customers to be techs to troubleshoot its products. Shame, shame.
User Rating: 2/10
Be VERY Careful if you are trying to Upgrade!!by - November 22, 2002
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For a company the size of symantec to put out a product that is nearly impossible to upgrade(from 2002 to 2003) is amazing to me. I just want it to be known that the upgrade is no easy install. In fact, be ready for lots of problems with little or no help from Symantec....unless you want to pay $29.95 to give them more money for their poor product.
User Rating: 2/10
Don't pay for this BETA productby - November 18, 2002
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Limited, or non-existent, technical support for a bug-ridden product. A big disappointment after NIS 2002 was updated and stable.
User Rating: 6/10
Its ok but also not sure if you know what I meanby - November 16, 2002
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I have been using norton internet security 2003 and I use windows ME. But like the ccpxysvc keeps not resonding and yet not sure why. I reboot my computer and then its ok ..... this dose get annoying
User Rating: 2/10
Steer Clear!by - November 14, 2002
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Like others, I have run NIS 2001 with no problems and have viewed it as a very stable and useful product. After upgrading to Windows XP, I purchased NIS 2003 and my view has changed. Whilst not having the installation nightmares that others have experienced, I have encountered 2 problems. The first is with their common code module that clearly interferes with DirectX in some way and clashes with applications (including DXDiag itself!). Unload this module and all problems go away. Secondly, I cannot now send emails out of Outlook to multiple addressess without first disabling the firewall which renders it practically useless. Worst of all, however, is the level of customer service provided. Postings to their Newsgroup are taking upwards of 10 days to get any answer. When these answers come they normally involve de-installing and re-installing the software and do not go any way to the root cause which appears to be the 2003 software itself. Try to actually SPEAK to anyone and it is practically impossible. Like others, I am surprised that your reviewer has rated the product so highly. Its features on paper are admittedly impressive but get a problem and you can forget trying to fix it.. I am probably going to ask for a refund....
User Rating: 6/10
Everything going great so farby - November 14, 2002
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Installed nis 2003 on win xpsp1 tonight,install went smooth as silk,so far everything is going great.but if you ever need support over the phone it cost's way too much. Just read the "users guide" first
User Rating: 3/10
Too expensive, poor support AVOID if you have a Pocket PCby - November 13, 2002
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Ive been using NIS for some time now, but these yearly upgrades are becoming a bit of a joke, far too expensive and NIS2003 has a bug where it cuts off all net access when you dock your pocket PC. Support are clueless.
User Rating: 8/10
XP & NIS 2003 - 2 Thumbs-Up!by - November 12, 2002
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Uninstalled NIS 2002, installed 2003 on XP (SP1), smooth install, absolutely no problems. Works as advertised, none of the problems I've seen here. Highly, yet easily configurable, I like the additional features of 2003. With $30.00 rebate, NIS is powerfull and reasonably priced. My dad and I both had 2002, and never had a problem with XP, and NEVER had a virus or successful intrusion!
User Rating: 4/10
Works, but may break your graphicsby - November 10, 2002
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Unlike NIS 2002, 2003 appears to cause DirectX problems with my GeForce 3. You'll need to terminate ccApp.exe to get some apps to run (tho' it is unclear whether this compromises NIS in any way)
User Rating: 3/10
Windows 2000 and NIS2003 didn't work for meby - November 10, 2002
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I can't even begin with all the problems I encountered. I couldn't compute for all the pop-ups and warnings and problems. When I uninstalled I was left with a corrupt Windows which could not be revived.... Yes, I had to do a complete reinstall. Always a nightmare to loos so much.
User Rating: 1/10
UNSAFE!by - November 9, 2002
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I have 2 computers running WinXP Pro, NIS 2002 works very good, so I got NIS 2003 and it just doesn not work. It does not detect intrusions or block unused ports 99% of the time. SO BE CAREFUL with NIS 2003 it's loaded with bugs!
User Rating: 7/10
Don't install NIS 2003 on WinMEby - November 6, 2002
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I upgraded to NIS 2003 after my NIS 2001 subscription ran out. I could write a couple of pages on the problems and attempts to fix them after spending the last month going back and forth with tech support via e-mail. The bottom line is that in spite of a lot of effort, it was not possible to get a stable installation of both the firewall and antivirus software. Symantec sent me detailed instruction of how to remove all the Norton programs and debris (15 pages) because uninstall doesn't completely clean it out. After about 3 hours of clean up using three programs provided by Symantec tech support plus manual work, I had a clean and stable system again. It took only about 15 minutes to install McAfee antivirus/firewall v7 and get back on-line.
User Rating: 4/10
NIS2003 + NVidia = No DirectX 3Dby - November 5, 2002
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Installed NIS2003 on my Win2K Pro machine to replace NIS2001 (subscription had run out). It Blue-screened the system when Liveupdate ran and rebooted. Then I noticed that my 3D games don't run.. they just minimise to the toolbar or crash. Checking Dxdiags (DirectX 8.1) and I get a "You cancelled the test by pressing a key" type message. I can reinstall the nvidia drivers and it solves the problem until I do a hard power off and reboot. Very disappointed as I have wasted several days now rebuilding and narrowing down the problems with this buggy product. Symantec Tech Support suggested un-checking a "monitor program components" box in the Firewall settings, but this is not even set. I'm interested to see if other Nvidia Geforce2 users have the same problems...
User Rating: 4/10
Direct X problemsby - November 4, 2002
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I also have had problems with direct X and NIS 2003. If I try to run dxdiag.exe it tells me that the test was stopped because I pressed a key. Does anyone know of a work around or a patch to solve this problem? Thanks
User Rating: 4/10
Installation and Stability problemsby - November 3, 2002
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Installation wasn't easy. And the when the program worked it was great and when it didn't, it was horrible. I received several program errors and had to reinstall several times and also lost several email messages.
User Rating: 8/10
Way to go Norton!by - November 2, 2002
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I read some of these other reviews and thought about going with a different product. Glad I did'nt! I bought a copy from the Norton site, downloaded it and had it up and running in about an hour after my tweeks. This thing rules! I run windows XP on a cable modem line. I was using ZAP. No comparision. My speeds even improved! One more tip. I had a old version of Norton (4.0) laying around, sio I entered the serial number at the website and they still gave me an upgrade so I saved $30 bucks. Total cost for the best security- $39.95! What a deal for a piece of mind.
User Rating: 3/10
NIS = Bootup Nightmaresby - November 2, 2002
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I suffered installation troubles seen in other reviews on this web site; then Windows (98 2nd Edition) won't start properly. Re-installing and countless hours of editing the registry haven't solved the problems. Even with all the Norton startup programs rem'ed out in the registry, booting Windows requires as many as six or seven attempts. (System boots fine when NIS is uninstalled.) Online support is useless; typical CYA responses of no value. Example: even after repeated installs and "live updates", two Norton programs (iamapp.exe and nisserv.exe) are MISSING. The online support people haven't even helped me get these programs! (Reinstall... right? Not again, please!) I refuse to pay for phone support, and am about to give up on this product. Simply not worth all the aggravation!
User Rating: 4/10
So much potential, so disappointingby - October 30, 2002
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Read manuals, so many words that say so little. Thought I followed instructions (but later found contradictions and I unfortunately picked the wrong ones), but installation left system unable to run and unable to uninstall. Took 2 weeks and 3 letters to Symantec to get a suggestin that had merit. Had to use their 'removal tool' that warns you it is NOT supported and any damage to your machine is your problem not theirs. Even then, had to fix registry and remove files to eliminate bad installation. Finally after having the software for over a month, got it installed!!! It does work, is amazingly slow, and my system crashes much more frequently (freezes), doesn't shut down properly when I have to reboot, won't reboot automatically - I have to turn it off manually then on again. But, it does protect, the anti-virus component is excellent. After 1 week of use, still not sure if I will keep it or change. With a 60-day refund policy and 30 days of inability to use the system, I am frustrated. On-line help equally frustrating, many very useful help pages - if you know what to look for. But, queries to their on-line help gets you anwsers that have absolutely nothing to do with your query - I figure monkeys randomly selecting keystrokes could do better.
User Rating: 1/10
Worst Norton Product Ive usedby - October 28, 2002
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Hard to configure. Cant use the internet; just says the connection was refused or site cannot be found. Plus, the looks of it are dull. I have to completely disable NIS2003 if I want to get on internet.
User Rating: 6/10
Arrogant and Offense Product Supportby - October 26, 2002
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You better watch these guys folks. They just sold me a year's renewal for my Norton AV 2001 on the 1st of September 2002. Went to their web site to look something up and was informed "Product support for this version has been discontinued." Excuse me? You turn off support while you're still in the time period you sold licenses for? Slimy business practices.
User Rating: 5/10
EMail blocked, pages waxedby - October 25, 2002
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I'm running NIS 2003, and I must say that at first I thought of it as a wonderful product. It's been running for several hours now and oodles of problems are beginning to crop up. The first problem is that the vast majority of graphics on web pages simply do not load. NO options or settings changed by me. Lots of pretty red X's. Next, entire web sites are coming up as having no DNS (aka that they do not exist, which they do). To top this off, now I am totally unable to check my EMail. I turn off the EMail protect options and it does NO good. Regardless of what program I download and use, all POP3 access fails. From what I can make of it, NIS 2K3 is attempting to use its mail protection, without regard to its options, as it seems all EMail connections attempt to us a secure connection. However, NIS 2K3 fails to use its mail protection software so any and all attempts to download mail fails. Remember, I have changed no settings here folks. It seems like the only way that I'll get web pages back to normal, and be able to download my mail, is to remove this software. This is one software suite that's going out the Windows.
User Rating: 2/10
How the mighty have fallenby - October 25, 2002
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Screws up the system, shuts itself down (what IS ccapp?), and virtually NO customer support. This is the last Symanted product I buy.
User Rating: 2/10
NIS2003 PF isn't compat with XPby - October 25, 2002
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Once NIS2003 was installed, I could not modify nor access personal firewall. Antivirus seems to work fine.
User Rating: 3/10
win xp flawby - October 25, 2002
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I am an experienced user, prepped my computer as stated in manual, installed according to plan, and it just will not work. I contacted Norton, and the tech guy actually admitted that there is a problem with nis2002 working on both 2000 and xp, that it in effect does not work. Do not bother until they work this software through.
User Rating: 3/10
Symantec Admits More OS Incompatibilitiesby - October 24, 2002
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For source detail see the "Ask Symantec" item at: http://servicenews.symantec.com/cgi-bin/displayArticle.cgi?article=405&group=symantec.support.winnt.nis2003.general I cannot understand how the CNET reviewer gives this software such a high rating when Symantec now admits that it has serious OS compatibility issues. Apparently they include problems both with the most recent Win2K service pack (SP3) and with the built-in Dr Watson protection component of Win2K. In the latter case, they have actully recommended that users disable that OS component. The is hardly what I would call a useful "security" product -- let alone a reliable one. It certainly doesn't deserve an 8 (very good) rating. Your reviewer or someone at CNET should follow up on these issues with Symantec.
User Rating: 4/10
Warning - Admitted Win2K Problemby - October 24, 2002
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Symantec support has recently admitted that there is an "incompatibility issue with Norton Internet Security (NIS) 2003 and Dr. Watson Program". And there suggested remedy is that "you disable Dr. watson to resolve this issue". In other words, they want users to disable a fundalmental protection component of the Windows 2000 operating system in order to run their "security" software. See the original item posted on the "Ask Symantec" site at: http://servicenews.symantec.com/cgi-bin/displayArticle.cgi?article=678&group=symantec.support.winnt.nis2003.general
User Rating: 3/10
some faults that need fixingby - October 23, 2002
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Since downloading the product, I have not been able to send out going emails without turning off privacy control. Symantec have had a lot off people with the same problem but have been unable to rectify it.
User Rating: 3/10
Things Ain't What They Used To Beby - October 23, 2002
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In a word, NIS 2003 is horrible. I've been an NIS user since 2000, and, until now was happy with the product. The Live Update feature still doesn't work correctly after 3 clean installs. Also, any program that makes me, the paying customer, have to perform the work of a Symantec technician just to fix a buggy, software program that I just shelled out $60+ for isn't worth the effort. I'm also tired of Symantec's revenue generating annual subscription renewal scam. They bombard you with notices that your subscription is about to expire, and, after that, your live update never works the same again (i.e. until you upgrade or renew). Such a waste. I will not patronize them again!
User Rating: 4/10
Better hope it works!by - October 23, 2002
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I've had ALL the problems others have had. It installed correctly, BUT: 1. My LAN would no longer work. It said to enter my other computer's IPs for the "Safe Zone". COULD NOT EVER GET IT TO WORK ON A LAN. 2. The dam thing corrupted my TCP stack after a reboot. Had to re-install TCP EVERY TIME. 3. You CAN'T get the freaking thing off your computer without MUCH hassle. It kept saying "MUST LOG ON TO REMOVE" or some such, then it would HANG. I had to use Windows Safe Mode and then delete the friggin Norton files. Other than that, it worked fine...
User Rating: 3/10
The nightmare of securityby - October 22, 2002
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I was happy wit my XP laptop using Zone Alarm firewall, Norton Utilities and Norton AntiVirus 2002. After I purchased NIS 2003 and installed I spent days trying to configure this nightmare. I made everything to work fine! except the MS Messenger, I still cannot login to .NET Passport evern if I turned off Personal Firewall, Intrusion Detection, AntiVirus, Privacy Control, Ad Blocking, Spam Alert and Parental Control. The only thing I can login to MS Messenger is to turn the NIS 2003 completely off; i.e. no security!!! In addition to the worst user interface for a security product even for security experts! I felt that I have wasted my money on NIS 2003.
User Rating: 3/10
Not for 600MHz Processors and Belowby - October 21, 2002
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Norton Internet Security 2003 is STILL causing problems on my Compaq 550mhz Pent-III system. I upgraded to NIS 2003 from Norton Anti-Virus 2002 when my subscription ran out. But after it was installed, nothing on the program wanted to work and everything was "refreshing". Whenever I clicked on an option like personal firewall, the frame said "page can not be displayed". After trying many times to uninstall it, it turns out that you need to open the "supervisor" account in order to uninstall the software. Unfortunately, I never created a single user account, much less a supervisor one. So now I can't log in as the supervisor because I have no idea what the password is, and NIS 2003 has now started blocking access to some very common sites because they are classified as "news, sports or entertainment". I've contacted Symantec a few times, and they say this problem has occured to many people and that they will be sending me a patch to fix the problem so I can uninstall the software and receive my money back. That was 2 weeks ago and I have yet to hear from them. This product has been extremely frusterating, and I've had NAV for years with no problems. I'd recommend using the free Zone Alarm 3.0 as a firewall and NAV for your antivirus. Leave NIS 2003 on the shelf and avoid the problems!
User Rating: 1/10
Complete rubbish programmeby - October 21, 2002
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Installed two days ago Can't use computer for long, keeps crashing How do you contact them to get money back?
User Rating: 7/10
What's all the fuss?by - October 21, 2002
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I just installed ver. 2003 (on my XP machine) after removing ver 2002. Everything went without a hitch. I first thing I did was to read the manual from front to end (something many people want to do) and then I went to Symantec's website and checked their knowledge database for any issues related to installing/uninstalling previous NIS, NAV, NFW software and any other issues related to the software. I do this with every piece of software. You'd be amazed how much useful information is on their website. It just takes a little of your precious time. Of course we live in a society where people like things to be installed efficiently without having to read the manual. I though I would have problems with outlook express, netmeeting and MS messenger, but am sorry to say to those 41% who rated the product UNSAT that I didn't run into anything problems like they did. Another thing to keep in mind is that if you put more security restrictions on your inbound/outbound traffic, your internet connection slow down so don't complain. The old version didn't have parental controls, AD Blocking, etc so you probably noticed a difference in your internet connection. Nobody in my family uses my computer so I really don't use parental controls. Everyone is different. I've seen many complaints about users not being able to keep their old configurations. Ok..so that's a little problem and it takes an hour or two for some people to reconfigure their new software. If you keep a copy of your old config, it might take less time to set up the new software. If you're using XP like I do, the manual tells you to make sure you disable the internet security features on XP. I don't care what operating system you use--if you don't take the time prep your computer and do the research before you install a piece a software, you're going to get frustrated if things don't go your way. The only negative thing about this product is the $30 required to get Symantec on the phone if you run into a problem. I've been fortunate up this point and I been installing Symantec software on my computers for since 1994 and never had a problem.
User Rating: 7/10
if you need protection, get this!by - October 20, 2002
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i have used nis2003 for a while now and still no problems with it yet. pop up killer speeds up internet browsing making it more fun to surf the web. for all who have problems.. maybe you should learn how to use a computer first and think about upgrading to a newer computer..ha ha. no hackers gonna get me now!!
User Rating: 5/10
Great feature - terrible performanceby - October 20, 2002
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I love the concept of an all-in-one protection scheme. NIS does the job. But it takes up way to many system ressources. My internet performance degraded noticibly after installing this software. NAV is great. But there are Firewalls out there that does a better job ... zonealarm for one!
User Rating: 5/10
"Glad I read the reviews first....thanks everyone!by - October 20, 2002
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I have always liked Norton System Works. I thought because it always worked so well that all products from Norton would be the same. After reading "ALL" the reviews about NIS 2003, I "will not" purchase this product. Thanks to everyone for the information.
User Rating: 2/10
Run ! Find something else.by - October 19, 2002
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I spent hours trying to get it to work properly, didn't happen. Errors and totally restricts your machine.
User Rating: 9/10
A descent productby - October 18, 2002
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I installed Norton Internet security 2003 today replacing NAV 2002 and Zone Alarm Pro and I can surely say that I did the right thing. Though there is not much of a difference in NAV 2002 and NAV 2003, the firewall is definetly better than ZAP 3. It is stable and being used to Norton products, find it easier especially in configuring.
User Rating: 1/10
Horrible experienceby - October 17, 2002
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I have never had install problems like this before. 4 hours later, and the thing wont install. Who knows how good it could be if you can't even get it installed? STAY AWAY from this product.
User Rating: 4/10
The jury is out...by - October 17, 2002
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This is nuts. I had NIS 2002 installed, configured and running like a Swiss watch. Dead stable and it worked like a charm. I attemped to install NIS 2003 and I had to uninstall version 2002 first. When I installed this it was one gigantic headache. None of my settings stayed the same. It wouldn't allow me to configure an access rule for MSN messenger automatically or manually. I finally had to uninstall it AND Norton System Works 2003 and reinstall them both before I got it all to work. It sure was a pleasure wasting an entire day on this chain-yank. Symantec's tech support is the worst kind of bad joke. On the plus side, once I finally got everything up and running it seems (so far) to be dead stable and resistant to attacks.
User Rating: 5/10
ccapp is a real problemby - October 17, 2002
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The gree headed snake wont stay in its hole when accessing the Internet and causes blue death
User Rating: 7/10
Much improved from 2002by - October 15, 2002
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I've had Norton IS for several years now. Had a terrible time with 2002 from an install and performance standpoint and was very disappointed. However, tried 2003 and all problems were resolved. Parental controls work very well and overall it does not seem to consume too many resources on the machine. A very good investment for anyone who has an always on PC.
User Rating: 3/10
Full of bugs, poor tech support.by - October 15, 2002
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Serious install problems- setup loses Supervisior password requiring download of a removal program and then re-download of product. Online technical support takes 2-3 days, and then gives a "canned" response that does not address individual problem. Phone tech support costs $30 per incident. Shame on you Symantec.
User Rating: 5/10
Why pay???by - October 14, 2002
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NIS can has a ton of issues that will cause beginner users to run to the help support line. Zonelab's ZoneAlarm is just as good in functionality, it can be purchased and integrated into your NAT DSL router. Plus you can have the basic non-integratable version for free!!!
User Rating: 8/10
Secure, Stable, and Sweetby - October 13, 2002
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Installed this product into Windows XP Home edition. Although it requires at least two reboots, product installed smoothly and began its job of protecting my computer. Within 30 minutes it alerted me to a lowlife trying to hack his way into my computer using a "Back Door/Sub Seven trojan. I added his IP address to the restricted zone and that is one hacker who won't be hacking into my computer in the future.
User Rating: 5/10
Worse than I expectedby - October 12, 2002
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Well it was a disapointment. You cannot install it on top of NIS 2002 and you cannot migrate rules. Apparently Symantec do not care about their users time invested in customizing the previous version. I hope Symantec developers have heard the word "upgrade" few times in their life. Well, at least installation on XP went smoothly and nothing bad happenned. The UI is much worse than in NIS 2002. Lots of thing are hidden many clicks away. I tried to use its "Users" feature but gave up when it refused to mark my wife's account (ordinary Windows user) as an "Adult". It claimed that the user does not have enough permissions to be an adult
Basically it requires all "Adult" users to be adminsitrators of the machine. If this is security then IIS is the most secure web server ever. From both NIS 2002 and NIS 2003 I make a conclusion that whoever develops this product has a very rudimentary (if at all) understanding of how Windows security works. They really should market it for 98/Me OS only instead of trying to sell it for 2000/XP users. Features: Good: log viewer is much improved, intruder tracer feature is nice, there is finally "Intrusion Detection" engine inside (though a very lame one), you can differentiate between policies when no one is logged in and when a user is working. Bad: statistics window is as awfull as it was in NIS 2002. And as a curious glitch it doesn't have my Outlook XP in its database of "known" applications with pre-defined policies. My conclusion that it doesn't worth the money I paid for it. I should have just purchase another year of NIS 2002 subscription.
User Rating: 2/10
What a Nightmare!!!!by - October 11, 2002
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Install/Un-Install problems with NIS 2003 caused me to have to take my system to be repaired at $40 and without a computer for 3 days! Even after manually un-installing and cleaning my register Symantec Net Detective still trys to access the internet. This program never leaves your computer and creates far more problems than it cures (completly corrupted my windows 98 system), is overpriced and tech support is the absolute worst I have ever seen in my life! They should be paying me to call instead of charging $25 per incident. AGV6 and Zone Alarm are far superior products and they are simple and FREE!!!!!!!!!!
User Rating: 5/10
Installation with NAV Corporate Installedby - October 11, 2002
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Only problem I came across with the install is that the program did not appreciate that I already had Norton Antivirus (Corp Ed) previously installed. There was no obvious option to tell the program to ignore the current NAV and not install the 2003 version. There appeared to be no wording in the popup that let the installer know that by hitting "Cancel" at that point would allow the process to by-pass the NAV 2003 install/overwrite. I should not have to uninstall NAV 7.6.x (corp ed.) to install NAV 2003 and then reinstall NAV 7.6.x again. Instead of the control button stating "Cancel" it should have stated "Press Here to Bypass NAV 2003 installation"
User Rating: 1/10
Works great for me! - NOTby - October 11, 2002
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Perhaps I should have been more specific regarding the installation problems with NIS2003. Any software installation problem that requires me to (1)install using a "clean boot" procedure (2)edit the registry (3)use my emergency boot disk and (4)still not work after it tells me the installation was successful has some serious problems that should have been resolved prior to the release of the software. If you are still not sure if you should buy this product I suggest you check out the user forums at the Symantec website. You should also check out the average time to receive a response to problems (currently >2 days), and the type of response you receive (usually they are unable to duplicate your problem even though a check of the forum shows numerous people with the exact same issues). I would stay away from this specific product for awhile.
User Rating: 3/10
Stability Issues Aboundby - October 11, 2002
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Installed it on a Win2000 machine with SP3 that has never had a Norton product on it. Outlook now crashes all the time along with numerous other programs. Don't even think of using your IP based printer, even if you add it to your trusted sites.
User Rating: 10/10
The Rolls-Royce of Security Products!by - October 11, 2002
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You get what you pay for. If you want a high quality product then purchase NIS.
User Rating: 5/10
Works great on XP pro SP1by - October 11, 2002
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Installed it and uninstalled it without cleaning any keys in the reg, works great, One thing I realize is that it will minimize Unreal Tournament 2k3 @ launch and can't restore it unless I disable it in the systray.
User Rating: 4/10
Pray you don't have problems (DirectX no longer works for me)by - October 10, 2002
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Having enjoyed NIS 2002 I figured I'd get the upgrade. Well the first thing I notice is that I can no longer play DirectX/Direct3D games as they are immediately minimized upon running and cannot be restored while NIS/NAV 2003 is running. All posts to Symantec's tech support get the cut/paste response of "This issue has been reported to Symantec Development, but currently we have not been able reproduce this issue." Meanwhile to run any games I have to kill a ccApp.exe process that basically is NIS 2003. I know of a handful of people with the same problem.
User Rating: 7/10
If you want the best..norton internet security '03 is what you need.by - October 10, 2002
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it is an excellent combo with NAV '03. if both products together pinches into your budget, i would recommend just going with NAV '03
User Rating: 3/10
Does not work!by - October 10, 2002
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This product hosed my system on install and would lock-up when I tried to access the Security Central. I do not recommend this product.
User Rating: 1/10
Installation Problems Abound!by - October 9, 2002
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This might be a great program if you can get it installed. Even then it's buggier than a Louisiana swamp in August!
User Rating: 7/10
Best for XPby - October 8, 2002
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Excellent! NAV IS 2003 is perfect for XP users. If you're using Win98, stick with the lastest, most streamlined version available (2001).
User Rating: 6/10
Subscription Updates $$$!!!!by - October 5, 2002
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Don't get it unless you want to get trapped by EXPENSIVE subscription updates. They're rates have been hiked and keep jumping. Find something else with cheaper sub. rates, otherwise, its just cheaper to buy an upgrade.
User Rating: 3/10
Not seen one of those for a while: BSoDby - October 4, 2002
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Right, you can't install NIS 2003 before you have unistalled NIS 2002. No problem. After installing NIS 2003 on boot-up my PC dies with a BSoD. Playing back the backup and reinstalling NIS hasn't helped. Removing all previous references to NIS 2002 in the registry prior to installation made no difference either. Different install directories, same result. Varying the installation options makes no difference either; install NIS 2003, suffer unrecoverable BSoD. Great equation Symantec, and no, I am not going to phone support. I'm going to go for a rebate... h3h3
User Rating: 2/10
Is't the bestby - October 4, 2002
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I have norton antivirus on my computers since 2000 and it does the best for my computer.
User Rating: 8/10
Great range of features..by - October 3, 2002
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Having read some of the previous entries, I wandered if I had bought the same product. I upgraded from NIS2002 with no problems. It installed first time and works perfectly. I love the addition of marking Spam mail, making it easier than ever to delete, without having to use separate products to sniff it out.
User Rating: 3/10
Better can be had for much less money (free)by - October 3, 2002
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Norton products are traditionally unstable and resource hogs, no change there. They are VERY hard to un-install, and when paying this much, it seems somewhat unfair to charge as much for tech support as they do. I will list below free programs that preform nearly the same functions as norton. RegClean 4.1a (regestry cleaner) BootVis (XP boot time decreaser) AVG6 Free edition (free anti-virus software with e-mail scanning and heuristics) AnalogX Script Defender (prevents some malicious scripts from being run, like "vbs".) ZoneAlarm free (best software firewall around. nuff said) Jv16 system cleaner (system cleaner suite, free) That should keep you from having to buy norton. All above programs are FREEWARE, and I think that they are all available from download.com
User Rating: 1/10
Approach with Caution!by - October 3, 2002
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NIS 2003 appears to have a number of installation issues that are causing serious problems for users. My experience and a review of the Symantec discussion board suggests that installation of NIS 2003 when a previous version of NIS is on their system can result in serious system instability. One example is the tendency of the program to install so called ?Parental Controls? without being prompted by the user and without prompting the user to establish an ?Administrator? account. Without Administrator rights, you cannot uninstall the program, change the way in which it functions or indeed ever turn it on and off. Installations of Norton Antivirus are also troubled, with the installation causing system crashes due to what the pop-up window says is a programming error. Added to this, Symantec tech support comes at a dear $30 a pop, so you may end up spending much more on support than on the program. The on-line resources posted by Symantec appear to be inadequate to handle the many issues users are reporting with this product.
User Rating: 4/10
Get your restore dic readyby - October 3, 2002
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After upgrading from Internet security 2002, I had major problems from the start. A Blank pop box would appear and block all incoming/outgoing traffic. I unchecked different options to no avail. I finally had to call Gateway Tech support to gid rid of this program, and repair windows XP since it created lots of problems after uninstalling. Loved 2002 version. Be advised on getting 2003. Hopefully, this will help out someone that doesn't want to go through repairing the OS platform!
User Rating: 5/10
Don't enter a supervisor password during installation.by - October 2, 2002
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The features of this product I am able to access are wonderful tools. I especially like the parental control feature. However, DO NOT, under any circumstances, set up user accounts during the installation process, or you will not be able to access many of the features or remove the product from your OS. Nor will you get any help from Symantec unless you're willing to pay for their mistakes. I'll think twice before I purchase anything from Symantec again, that's for sure.
User Rating: 9/10
Years of experience says buy 3: Norton Internet Security & System Suite, and Ontrack System Suite.by - October 2, 2002
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Norton Internet Security 2003 now allows you to block SPAM for individual spammers. Norton System Suite is a must-have if you do nuts-and-bolts. OnTrack System Suite (found at http://www.v-com.com) does the VERY BEST nuts-and-bolts Windows Registry management. Every release, I buy these 3, and they have served me well. I have used many others.
User Rating: 7/10
Poor support =$30.00 per callby - September 30, 2002
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They need to improve their support so we can get some help with out paying $30.00 a call. It's a great scaner.
User Rating: 5/10
very expensive product supportby - September 30, 2002
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I have delt with many software manufactors regarding support help when I had a problem. When you have spent good money for a program and it costs you a high problem resolution fee to correct the problem you are trying to fix I don't think the company is worth doing business with.
User Rating: 8/10
It is Great.by - September 30, 2002
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It takes a while to set the levels of control that you desire and after that it is worry free. It is good however, to program it for auto updates and check its maintenance once in awhile to keep it certain on virus protection and free company updates.
User Rating: 10/10
I like Norton very muchby - September 29, 2002
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I have norton systemworks 2001 and norton personal firewall 2001 and no viruses have ever ben able to get though and norton systemworks kepted my bad hard drive run for 6 months I have nothing bad to say about norton it is a great software and well worth the money you pay for it.
User Rating: 3/10
If you feel like getting screwed, buy Norton...by - September 29, 2002
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First of all, what is this "feature" that Symantec removed that CNET liked? I can't find it in the corrections page? Secondly, I was this close to buying it, but when I remembered how ANY Norton product (except Ghost) poisons the registry, I backed of.. I'll stick to NOD and Agnitum..By the way, I tried McAfee Internet Security.. I had to reformat my hard drive and start over.. So much for C/NET's advice..
User Rating: 5/10
Better hope nothing goes wrongby - September 26, 2002
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If something goes wrong during the installation or later on you can count on countless hours in front of your computer. Don't think you just have to uninstall it and install it back. It's damm near impossible to get rid of this software from your PC. The uninstaller leaves files on your drive and keys in the registry that produce the same problem you had before you reinstalled it. In other words: The same problems that software from Symantec has always created. You have to manually clean your drive and your registry to get rid of it before you reinstall it. No fun at all!
User Rating: 5/10
Networks Bewareby - September 26, 2002
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This product is advertised as being able to serve as an all encompassing protection to home networks. However, I have found successful efforts by some advertisers to monitor activity using common backdoor techniques which were network intensive. Additonally if it is installed on a "multi login" pc all users must find a seperate login before some operations will be allowed. The present login is not tied to the OS login. The user will not even know why some of his normal pc actions are not functioning. Customer support was elusive and in addressing either of these concerns.
User Rating: 7/10
An excellent product at a reasonable price.by - September 26, 2002
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A typical quality Norton package that does everything that I want it to do. It's a no-brainer to install and setup. Just pray that you solve all of your technical problems through the FAQs because you will pay big time if you have to use their tech support.
User Rating: 8/10
The Best Just Got Betterby - September 24, 2002
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The Best Just Got Better. Yes it does cost more than some, certainly not free but when only the best will do. I found it easy to set up and manage. New traces back feature is a neat feature. I tried Zone Alarm 3.0 pro but just didn't care for it. Internet Security comes with an Antivirus program (Norton Antivirus) which the freebies don?t include. Scans and cleans both incoming and outgoing email messages. With the automatic update it's the only way to go.
User Rating: 4/10
just can't trust Nortonby - September 24, 2002
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Having struggled through Symantec products since good old SystemWorks 2001, I am just not sold on their products anymore. I have found better products for FREE in cnet.com's download site. Symantec is too heavy on your OS. For me FREE Zonealarm (v. 2.6) is effective enough or even FREE Sygate firewall. Before you buy Norton, try FREE products first. You might be pleasantly surprised.
User Rating: 7/10
Some great enhancementsby - September 24, 2002
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The package has clearly had some work. Its privacy and ad blocking featues have had some very good enhacements made. The user interface however has had a downgrade. Alot of panes and sections now to make your way through where as under 2002 it was all centered on one screen. Other than that the package is worth the upgrade if your serious about security on your system. May i ask Bela L, the addon you referance. A link would be helpful. I have not been able to locate it on the website. Thanks.
User Rating: 10/10
It isn't out yetby - September 22, 2002
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PRE-ORDER NOW! Packaged product will begin shipping 1st week of October*. If you need this product immediately, click here to order the previous version.
User Rating: 1/10
Where is this program?by - September 8, 2002
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As of date Sept 9, 2002.. I can't find this program.. Even at Symantec's own site.. CNET, please feature what is for sale, please...
Editors' note:
