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"Sleazy "automatic renewal" policy"
1.0 starson by andy2840Pros: Faster than previous version. Intelligently avoids rescanning files that haven't changed.
Cons: Deceptive charge and billing practices.
Summary: If you order your software directly from Symantec and choose the "download" option (and probably the package option also) you will be automatically enrolled in the "automatical renewal program" by which your credit card will be automatically charged again when your subscription expires. If this is explained before the purchase, it is done so in fine print that you will overlook (I didn't see any mention of it, and if I had I would've declined to purchase). Even after you've purchased, you have to look HARD to find the fine print that explains what you've agreed to.
If you want to opt out, there is an online form you must fill out, including your order number, serial number etc. But when you submit the form...GUESS WHAT? Symantec is "unable to process the form at this time".
Now THAT is SLEAZY. In my opinion, it's as malicious as a virus.
- 1 reply to this review
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I too had problems with my laptop taking forever to shut down. In addition, I comletely agree that Norton engages in duplicitious business practices regarding charges. Be very careful to read all the fine print. If you think you are getting a good deal, there is most certainly a catch. I will not buy from Symantec again.
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