Entered CNET Catalog: 05/17/2003
SKU: 2093803
Manufacturer: Webroot Software
Manufacturer description
Anyone with access to your PC (either in person, or over the Internet) can install spyware programs on your system without your knowledge. Spyware programs are easy to install and virtually impossible to detect without anti-spyware software. Spyware programs can record your every move - gathering personal information about you; which web sites you visit, which ads you click on, the duration of your visits, your name, age, gender, credit card numbers, passwords, email addresses, online buying habits and more. Spyware threats have become commonplace, and have even outpaced viruses as the number one on-going danger facing on-line PC users today. The fact is you are increasingly vulnerable to privacy invasions unless you take steps to protect yourself and your computer assets. Webroot provides solutions that help you take control of your PC and your privacy. Spy Sweeper protects you with a sophisticated database of spyware definitions, the power to disable spyware, and the knowledge you need to analyze your risks. Disable and store spyware in a safe place on your system until you decide whether or not to remove them permanently. This unique approach lets you manage spyware without harming other programs on your computer.User opinions
Select a User Opinion to view: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77out of 77 user reviews
More problems
Pros: It consistently sucks.
Cons: Not as advertised.
out of 77 user reviews
Gave me phony results and resisted being uninstalled.
Pros: Did not like anything about it.
Cons: The demo scan told me I have BeAware (an Ascentive product)--which I DO NOT! It wanted me to buy the full app based on this one high risk find. I wrote to support at Webroot asking why it would give such a wrong result and they never answered.
out of 77 user reviews
Great product very few issues
Pros: Works great at keeping subversive software off my computer, uses very little resources compared to other like programs, price is competitive and have had no issues when contacting support.
Cons: Updates can be a little confusing, few issues with firewall settings and e-mail reception
out of 77 user reviews
GOOD PRODUCT BUT HORRIBLE CUSTOMER SERVICE
Pros: GREAT WHEN IT WORKS.
Cons: CAN'T GET ANY UPDATES
out of 77 user reviews
product and services don't live up to the sales pitch
Pros: seemed to work with plenty of problems.
Cons: many problems for them to work out, i wont be buying any of their products again!
out of 77 user reviews
Spy Sweeper has kept my computer free of spyware for over a year... great program!
Pros: Superior real time protection... prevents virtually all spyware from attaching to my computer.
Cons: I can't think of any cons.
out of 77 user reviews
Best I've tried
Pros: Caught items nothing else found
Cons: None - haven't found any yet
Spy Sweeper is the best of the best and now that they are offering antivirus as well, I will most likely be switching when my Norton subscription runs out as they let me down big time.
And for all these people complaining about it causing their system to freeze or hang up? I have never had that problem with my PC using Spy Sweeper. And it scans nearly 200GB on my HD in just over an hour. Not bad if you ask me.
out of 77 user reviews
Very Good Spyware Scanner
Pros: Easy to navigate
Cons: Heavy on System Preformance, Sluggish Scanner, Not easy to configure options
It has an option that allows you to adjust the scanner for diffrent options ex. Common Ad Sense Shield. This prevents most advertisments on the page from loading on your computer. (It does not stop pop ups) It stops most advertisment sites from loading even the ones that popup. It also has the option of deleting cookies while you are surfing the web.
The downside however is the system rsource it takes to run the application. The computer I use is a Intel Celeron 500mhz with 64MB RAM. (Totally Outdated but it works so I am not replacing it!) I rely on programs to keep my computer safe as well as programs that do not take up to much system resources. When it is running in background it is fine, when the program pops up to scan or when it updates its definition it lags my computer untill almost Crashing. The options are not ment to be adjusted for first timmers. Selecting the wrong option can ruin your startup on your computer or make your computer preform slower then ususal.
out of 77 user reviews
Extremely impressed
Pros: Extremely user friendly, updates a breeze very impressed
Cons: no "cons" but I have not tried anything else to compare it with
I would recommend it to anyone wanting a spyware program.
out of 77 user reviews
Best AntiSpyware
Pros: Removes All The Spyware
Cons: Slow, Can Freeze Screen
out of 77 user reviews
Spysweeper works like no other
Pros: Removes all spyware
Cons: works unless your an idiot
Webroot spysweeper is the best utility especially for removing trojan.Vundo which norton can never find even tho the POS software has removal tools and The POP ups from norton saying that you have it.
Webroot you should also work on Anti-Virus software or join forces with AVG only 2 great pieces of software out there
out of 77 user reviews
Works Fine For Me
Pros: Seems to Be Updated Frequently
Cons: Support With Webroot Can be Spotty
I suppose that with all the configurations of PCs out there, problems are bound to come up. Definitely seems as though a majority of users have had problems. I just wanted to say I have not yet had any issues on my system.
The next version of windows is supposed to include integrated anti-spyware functionality, so who knows how long Spy Sweeper will even be a viable product.
out of 77 user reviews
(Spy Sweeper 4 .0) Best antispiware software I've ever used
Pros: Updated often; effective shields; thorough scanner
Cons: Must renew one-year subscription to update spyware definitions
out of 77 user reviews
An UnMtigated Disaster
Pros: comprehensive claims
Cons: Killed my system
Sweeper "found" about a dozen "serious threats". I was surprised, but figured, all I had to do was hit the "Remove"/Quarantine button. WRONG. The removal process repeatedly failed to complete as it ate up all my system memory. I had to pull the plug to reboot.
I contacted Webroot by e-mail. To their credit, they responed same day, with a rather standard "solution"..."Run Spysweeper." in safe mode. This did not help. After several more attempts they asked me to submit a log file. I did that and they never got back to me.
In the mean time, I installed several other spyware removers. None found the same "threats" spysweeper" did. Eventually I uninstalled Spyweeper, reinstalled, and no more "threats"
All the rebooting and improper shutdowns wrecked havoc with my windows settings and some programs.
Customer support dropped my problem like a hot potato. Now, I'm sure I'm not the only person who's had this problem. IF they arent solving it for me, they're not solving it for
you.
I give this a zero and advise everyone to stay away.
out of 77 user reviews
Do yourself a favor - purchase something else
Pros: There are none
Cons: Caused system to freeze
out of 77 user reviews
Frustrating
Pros: Looks impressive
Cons: Doesn't remove anything it finds
Support is frustrating if you can find it.
Following suggested fixes does nothing.
out of 77 user reviews
Was really good....Until updated program.
Pros: Did a good job of clearing out most spyware.
Cons: product " upgrades"? forced product upgrades or would not update defs if continued using earlier versions
The upgrades are forced if you want to stay current with the latest threats.
Stopped support of earlier versions.(updates)
I have had the same problems that other users have with this product..Hang ups, problems with start up and shut down as well as windows errors because of the so called upgrades. Memory usage is one big factor in the reason for dumping this product.
I have switched to Spybot-seek and destroy it is not real hard on the memory and is more useful in my opinion, and no problems at all. It did find 8 cases of spyware that spysweeper missed. The best thing is the cost....FREE. I cant say that for spysweeper.
out of 77 user reviews
Don't install SpySweeper on some Workstations
Pros: Onlyt runs on simply configured workstations
Cons: Poor Support for real problems
My XP workstations run different "resource intensive" professional products that include Online Portfolios and Spider technology. The SpySweeper product might work for people that have your basic home email and wordprocessing workstations; but SpySweeper was a disaster when I installed it on my workstations with three different symptomatic errors.
The Spy Sweeper support team is alomost worthless when serious problems happens with their product's indiscriminant deletions of the wrong files.
Their support is without a doubt, one of the worst I have ever encountered. The only thing they can help you with is installation problems - But don't expect a call back if you open a case number.
Since I have started using Microsoft AntiSpyWare (free) I have yet to experience any problems at all.
out of 77 user reviews
Don't Bother
Pros: Clean Interface, Easy to Use
Cons: Poor Support, No Different From Other, Free Programs
out of 77 user reviews
First In Line
Pros: Qualified and Comprehensive-Very near intuitive
Cons: Not Perfect
out of 77 user reviews
never shuts down properly
Pros: finds some spyware
Cons: misses others
out of 77 user reviews
Sad from best of best to worst of worst
Pros: Used to be the best
Cons: Now the worst
out of 77 user reviews
The best spyware remover ever
Pros: Everything
Cons: The program is slow
out of 77 user reviews
Weebroot needs to pay significantly more attention to its customer support base.
Pros: Versatile product, monitors significant computer/internet activity and does it well.
Cons: No support from Webroot if things go wrong.
out of 77 user reviews
Very effective, nailed it.
Pros: Gets the job done by scanning deeper than the competitors
Cons: Can't find a single thing wrong with this software
out of 77 user reviews
perpare yourself for crashes, hangs, and a frozen computer
Pros: there are none
Cons: crashes, hangs, and freezing; you'll have to manually turn off your computer
out of 77 user reviews
Webroot's Spy Sweeper Offers Comprehensive Scans
Pros: Ad-aware and Spybot Let Trojans In; Spy Sweeper Caught Them
Cons: None -- it's WAD stable
Adaware and Spybot wasn't doing it for me. Adaware let several trojans in so I switched to Webroot's Spy Sweeper. It can be set to scan at any time (I use it overnight) so the scanning time is not an issue.
For pricing and availability of Spy Sweeper it's best to go to the Webroot website which is WWW.WEBROOT.COM -- better yet call their 800 number to get the latest discounts and bundles. The website offers bundled software which makes the price attractive. A two-year subscription is discounted (at the time only $9.95 more for 2 years.) Also Webroot offers its other programs (a spam blocker, a pop-up stopper, web trace eraser and more) at bundled prices. I found a deal on their website where I bought one program and got another free~!
out of 77 user reviews
new ver 3.5 hosed all my applications !!!
Pros: use to run well, great interface, powerfull
Cons: never did find a lot of stuff mostly cookies. new version caused all my applications inopperable !! had to call my computer tech support cause error message was extremely general, but they knew spysweeper was the problem. beware new install if u have xp h
out of 77 user reviews
Good for blocking; bad for getting rid of Spyware.
Pros: Simple to use.
Cons: I've used this program on multiple computers, and it is very good at blocking spyware if you don't have it. Unfortunately, it is not as good at getting rid of it once it's there. It will tell you the programs are gone, but the next time you boot up, they'
out of 77 user reviews
Version 3.2 is good but missed some
Pros: The product runs in "defender" mode like Norton Antivirus. It found a lot of stuff Spybot and Ad-aware missed.
Cons: System scan takes 30 minutes. It was unable to remove serious spyware and I had to resort to HijackThis analysis to kill the bad stuff.
out of 77 user reviews
It's good..worth it!!
Pros: I have tried all possible spyware programns and theres no other which can beat Spy Sweeper.Easy to use and effective.
Cons: It costs money after 1 month to download new definitions and a bit slow..
out of 77 user reviews
Does not work as advertised; customer service non-existent
Pros: Easy installation
Cons: There were several spyware programs (eg, CDilla, ClipGenie, Downloadware, NetworkEssentials, and SwimSuitNetwork) that Spy Sweeper would identify but was unable to delete. I emailed their customer service area several times but got no response. Eventual
out of 77 user reviews
Removes Trojans and Trojan installers too.
Pros: Found 27 spyware Items that Ad-aware6 & Spybot missed. Can be setup to remove spyware seconds after they are installed. Prevent's your configuration files from being changed without your approval.
Cons: Takes about 20 minutes to scan my computer. A small price to pay considering it cleared a Trojan & Trojan installer that Norton couldn't handle.
out of 77 user reviews
Works, but rips you off
Pros: Webroot's product appears to function effectively, but it also has the nasty habit of disappearing. The expiry date of a subscription changes regularly, reducing the life of the subscription. Roughly, you lose a week of subscription every week. In effe
Cons: Finds most threats (although nothing that Norton AV didn't also find)
out of 77 user reviews
Value-adding Purchase!
Pros: Does a great job finding and eliminating spyware that others have missed. Very user-friendly interface.
Cons: Scan took about 8 minutes.
out of 77 user reviews
keeps the computer clean
Pros: it is exelent at sweeping the computer. it usually finds sommething and the continuous monitering helps keep the #s down to begin with
Cons: there is no unlimited free version. i know this program costs money but i am a poor college kid and dishing out $30 for a spyware remover, albeit a good one, is kinda stupid when there are free alternatives that you can update so they always have the curr
out of 77 user reviews
Found things that Ad Aware and Spybot didn't
Pros: Much more thorough. I have teenagers, and as much as I try, spyware is a constant problem. For a while Ad Aware and Spybot did the trick. Then I started getting things they wouldn't detect or remove. Manually finding and removing these became very tedi
Cons: Very slow. But if you schedule this to run at say 4 am, it doesn't matter.
out of 77 user reviews
Great spyware prog. Not too good on subscription.
Pros: Great prog. find more spyware than the other two leading prog.
Cons: problems with compatible and many errors on subscription updates (subscription expire very often when it say it expire the following year)
out of 77 user reviews
Keeps your computer Spyware free!
Pros: Gives you the most control over scans and protection of any Anti-Spyware program. Also gives you a choice of what to do with suspected Spyware before it infects your machine. Other programs will fight with spyware to the point where you can't use your mac
Cons: Doesn't clean out everything if your machine is already infected. Won't take out those annoying search bars in IE and can't completely restore a hijacked home and search page. But I have yet to find a product that will do this. Scans can take forever on
out of 77 user reviews
The ONe Spyware/Adware Removal Program that Works
Pros: Easy to use, if there was an idiot proof program this is it! Powerful and thorough scan and removal for spyware,trojans,adware. Nice straight forward set up and configuration utility options. Price is $29, very affordable. Free Year of updates.
Cons: At times it took 5 minutes to remove all spyware. At the time to register the product i received a "no data" page.
out of 77 user reviews
Easy to use and very effective.
Pros: Easy to use and found adware that I thought I got rid of. Like the ability to update frequently.
Cons: Costs for a subscription but I mind for a good product.
out of 77 user reviews
Found more than Adaware and Norton 4.o
Pros: Found 29 programs that Adaware and Norton 4.o Antivirus missed, including a keystroke logger!! Can scan in the background, can schedule scan,Quarantine or delete feature, has a warning feature that tells you if you delete a certain spyware program that s
Cons: I can find none at all.
out of 77 user reviews
found spyware/adware that others didn't
Pros: Easy installation, easy set-up
Cons: costs money Vs. other freeware that is available
out of 77 user reviews
Spy Sweeper is my pick
Pros: Excellent interface, ease of use and its ability to locate, identify, and remove almost all the adware that most of the other products didn't even recognize makes this my choice.
Cons: Its not free, but then again, I'd rather have a reliable program than a free one.
out of 77 user reviews
Great Product To Invest In!
Pros: Finds spyware that ad-aware and spybot did not find.
Cons: Price, but I was well pleased with the results. I know you can't beat the other programs that are free, but you can't complain about being keptly spyware free.
out of 77 user reviews
Best All round Anti-Spyware Program
Pros: Very effective at rooting out spyware. Finds a LOT more than Spybot S&D 1.3 or AdAware 6.0. Constant protection feature is becominga necessity these days. Without Spysweeper a friends computer would need a reload of WinME, Spysweeper was only product
Cons: Slow to scan - 1hour on 2Ghz computer with massive HD Free trial period too short for true evaluation
out of 77 user reviews
Finds things the free software does not.
Pros: Finds and removes all the spyware/AdWare as far as I can see.
Cons: SLOW. takes a long tome to scan.
out of 77 user reviews
Swear by it
Pros: Easy to use interface Auto download of updated definitions Scheduling capability
Cons: Scan does take a while, but my PC runs 24/7 so I just schedule the scan to run at 2:00am.
out of 77 user reviews
spy sweeper is great
Pros: spy sweeper is able to find trojans, IE hi-jackers which will cause you're connection to dial premium rate sites and remove them for you.
Cons: It also finds programs which are needed by windos and games etc.
out of 77 user reviews
value for money, and found things adaware and spybot s&d didn't
Pros: Easy to use
Cons: Scan takes a while, but is very efficient so who gives a rats ass?!
out of 77 user reviews
Great Program - Easy To Use
Pros: This program is great. I downloaded and was up and running in minutes. It found and elimated a bunch of spyware on my fairly new computer. Gets regular updates automatically.
Cons: None
out of 77 user reviews
Best Spy software your can invest in!!!
Pros: I've tried the other spyware software too such as SpyBot and Ad-Aware and they both just didn't seem to be getting all of the spyware. As soon as I installed Spy Sweeper, it removed every trace of spyware on both of my systems. I also ran a scan on my f
Cons: Right now I don't have any cons about the software because it's doing it's job!
out of 77 user reviews
Bogus finds.....
Pros: It's very easy to use.
Cons: It identifies perfectly legitimate programs as being spyware. One file reported was actually my Nero 6 virus scanning module's DLL. A novice user could easily be suckered into deleting needed files for many programs. Stay away.
out of 77 user reviews
Slowed computer after use
Pros: It's easy to use.
Cons: It deleted some good files because computer is now running VERY slow. Cannot get through for tech help after a week of trying, and email to support are returned as undeliverable. Scan takes 40 min on a 2.4 GB HD with 512 RAM. Rival XoftSpy found seven (7)
out of 77 user reviews
IT COST BUT IT IS WORTH IT
Pros: PICKS UP JUST ABOUT EVERYTHING........I REALLY LIKE IT
Cons: PACK A LUNCH IT TAKES ABOUT 10 MINUTES TO RUN
out of 77 user reviews
works better then I thought
Pros: works well with other programs,do not use to much of the computers resources,
Cons: still looking for some type of issues with it.
out of 77 user reviews
Seems to be very conclusive in identifing spyware bits & pieces.
Pros: Very good in seeking out spyware enbedded bits and pieces within various files.
Cons: A little slow in actual operations; probable due to the thorough search through all files within my system.
out of 77 user reviews
Great, easy, has saved me extra work
Pros: Easy to use. A good price. Adjustable. Does not eat up memory or slow other programs.
Cons:
out of 77 user reviews
The Best Single Antispyware Solution
Pros: If I was going to use only a single Windows antispy/anti-adware detection product Webroot's Spy Sweeper would be it. It seems to detect more of the threatening spyware/adware than the others, it does the most extensive scanning, has anti-browser-hijacking
Cons: Although it is excellent at scanning and finding spyware and its traces it does not do as good a job at alerting you of specific weaknesses in your Windows configuration the way that a program like Spybot S&D does. I would still recommend using all t
out of 77 user reviews
Easiest, not CPU-heavy and efficient
Pros: This is now the third program I have tried, the others being Spyware Nuker & PestPatrol. This is by far the lightest and most efficient, customisable program I have used yet. The permanent PC monitoring is fabulous as well.
Cons: So far none...
out of 77 user reviews
So far one of the best antispyware
Pros: Better at detecting spyware and cookies than most.
Cons: -Scan takes awhile. Longer than most other antispyware tools. -It is not free. -It is does not detect everything, but other don't either.
out of 77 user reviews
It worked better than others
Pros: I had "werule" spyware/popups that I couldn't get rid of with Spybot Search and Destroy nor Ad-aware. Thought I was just stuck with it. Spy Sweeper got rid of it, so I'm happy.
Cons: Yea, it's slow
out of 77 user reviews
effective and value for money
Pros: effective, easy to use and does what it says it will, loads of suppport and updates.
Cons: nothing really this sort of software needs to look everywhere on your computer, so expect it to take some time, its better to be safe than sorry.
out of 77 user reviews
Waste of money, both sweeper and pop up washer
Pros: Nice interface, shows the scan in progress, and items it finds
Cons: It continually finds the same prgrams installed on my computer yet fails to adequately remove them, and fails to find many more. In addition the pop up washer is about useless as well. Oh well, $80 wasted I'll reformat now.
out of 77 user reviews
Top-Rate Protection
Pros: User can specify which drive(s) to scan. Frequent Online Updates. No Conflicts with WinXP.
Cons:
out of 77 user reviews
Saved My PC From Adware, Spyware & A Trojan
Pros: Webroot Spy Sweeper actually saved my PC from Adware, Spyware & it Detected a Trojan Virus that Norton Didn't (Downloader.Trojan & Download.Trojan). I was able to Start, Search, And Find The Infected File And Manually Delete It Myself. It's Deff
Cons: MicroGaming, Webroots Definition as Adware. Some kind of Online Casino named Thumper. No matter how many times I try to quarantine it and remove it, it always seems to re appear in scans. I'm clueless in what to do to get rid of it, I feel like i'm on a
out of 77 user reviews
Reliable and better than the competion
Pros: Finds Spyware, malware and adware that other products cannot find.
Cons: needs subscription service after the first few scans.
out of 77 user reviews
Found stuff on my "clean" machine
Pros: I thought my computer was clean until I ran Spy Sweeper. AdAware did not do the job.
Cons: Annual subscription is required. But the good news is that once you run the trial version, you can use Spyware Blaster (free) to prevent spyware from installing in the first place!
out of 77 user reviews
Above the rest
Pros: I had used Ad-aware prior to using Spy Sweeper and when i ran Ad-aware and cleaned my PC i would run Spy Sweeper and it would clena up what Ad-aware didn't find. You can't go wrong here and the even the free version will take care of most your needs
Cons: none.
out of 77 user reviews
Currently Best I've used V2.6.1
Pros: Easy Interface and effective scans. I installed some spyware and adware on purpose to test and it removed all but one where as other apps (S&D) left several behind. Scan options are good, fast scan or full system.
Cons: It comes with a price but it works best which is important. No pop up stopper built in yet. Slow scans when doing full but thats fine with me.
out of 77 user reviews
Good but shareware.
Pros: Easy to use, good interface, similar to Spybot and Ad-aware quality.
Cons: Shareware. If you have free software that do the work, why pay?
out of 77 user reviews
This will find stuff adware cant find!
Pros: On the ball product updates and support. Get plain english explainations about that adware or spyware on your system
Cons: None so far
out of 77 user reviews
Great program catches odds and ends others don't
Pros: I have Webroot 2.0, free version, on my computer. I don't know if 2.6 is the same, but with 2.0, if you hit update program while on line, at the bottom below the one and two year subscription programs, you are offered a third option. This allows you to up
Cons: The drawback to free version is it's not continually running to eliminate spyware before it's downloaded. After I've run free versions of Spybot and Ad-aware, Spy Sweeper generally just finds a few cookies. I'm not sure that is a con since it makes me fee
out of 77 user reviews
Nice Interface, But Not Very Effective
Pros: Nice Interface
Cons: Support couldn't help removing 2 software with 42 traces. Couldn't open on XP startup even after support said to re-install. WORST - I ran a sweep and it quarantined the adware above. Then I immediately went to their site and ran their free Webroot Priv
out of 77 user reviews
Try the 30 day free trial
Pros: It found a keylogger and other spyware that the other programs didn’t find. I thought I had a totally updated machine, Norton antivirus, two antispy programs, lastest MS patches, but I had “Absolute Keylogger” on my machine. Credit card #s, passwords ever
Cons: You have to buy a new subscription each year. They should give a hefty discount to continuing customers.
out of 77 user reviews
Great program for blocking spy-ware
Pros: Before I started using Spy Sweeper,Adaware and Spybot-S&D would always find adware and spyware in my p.c..Now that I have Spysweeper continuosly running,those two programs hardly ever find adware.And spyware is never found.A great program for a great
Cons: The only drawback I have come across is the time-consuming scan.About 7 to 8 minutes.But so what,as long as it keeps spyware out of my p.c.,I'm happy :).
out of 77 user reviews
finds spyware and adware other don't
Pros: I used ad-aware and spybot for about a year.. then tried spy sweeper and it found a whopping 14 spyware/adware apps that the others missed.
Cons: spy sweep costs money- it's pretty hard to compete with free (ad-aware, etc).