Trend Micro Internet Security Pro 2010 user reviews

Pros ABSOLUTELY AWFUL COMPANY

Cons see below...

Summary The problems began when I was unable to download the new Trend Micro program that I had just purchased on my credit card. I called Trend Micro customer service @ 1-800-864-6027 and spoke with David. David informed me that I had to uninstall my old Trend Micro program before I would be able to successfully install the upgraded Titanium program. David said he would send me two e-mails: The first included the steps to uninstall the old program. The second had the steps to install the new program. We said good-bye and I then followed the steps in the first e-mail to uninstall the old program. To my disbelief, as soon as the steps were finished my internet connection completely stopped working. I could no longer access the internet; therefore, I could not access the second e-mail with the steps to install the new program. I called Trend Micro customer service again and spoke with Jed. Jed asked me to follow his verbal instructions to fix the problem, which I did, but when nothing worked Jed became rude and told me that I had to call my internet service provider because at this point the problem was no longer associated with Trend Micro. I calmly explained that I did not have a problem with my internet connection until the very second that I followed the steps in the e-mail to uninstall my old Trend Micro program. Jed would not acknowledge the obvious connection to the problem and continued to tell me to call my internet service provider because Trend Micro could not help me install the new program until my internet connection was working again.

I then called my internet service provider who also ran me through over an hour's worth of unsuccessful instructions over the phone. My internet service provider then advised me that I would have to call Dell, the maker of my computer, to fix the problem.

I then called Dell's Technical Support. I was on the phone with a Dell representative for over three hours. Right away, my Dell rep knew exactly what the problem was! Dell informed me that my problem is that when Trend Micro's program subscriptions expire they put out a firewall which corrupts the computers drivers. I was then informed that it would cost me $139.32 to fix the problem. Lucky me... Three hours later, Dell was finished uninstalling the old Trend Micro program, fixed my drivers, removed a virus that Trend Micro's uninstallation caused, successfully downloaded the Trend Micro Titanium security program that I had already purchased at the beginning of all of this for $55.95, and had my internet up and running again.

My next phone call was back to the Trend Micro customer service to inform them of the hell on earth that I had just experienced for the past 6 HOURS. I explained the blow-by-blow inconveniences that the Trend Micro programs had caused me. I emphasized how the security program that I purchased to protect my computer had not only failed but actually shut down my internet and caused a virus. I explained that not only did I have to invest another $139.32 into my computer to have the problems that Trend Micro caused fixed but will also be experiencing the joy of a huge cell phone bill after spending 6 HOURS on the phone. I firmly, but politely, asked for a refund. Here comes the best part?

The Trend Micro representative informed me that I should have called Trend Micro if I was experiencing a virus on my computer and that if a $55.95 refund is granted the program I had just spent over $200 on would be deactivated immediately from my computer. I laughed out of sheer frustration. I explained that I absolutely did not want anything deactivated in complete fear that the computer I just spent so much to fix would crash yet again. I also advised this representative that it is absurd that I was expected to hang up the phone with Dell (who I had paid to fix my problems) after Dell tells me I have a virus and then call Trend Micro back who was completely unhelpful and rude during the first two phone calls I had placed to them initially. My first reaction when I hear I have a virus " please oh please fix it immediately"? Not," oh wait, I should call the already unhelpful company who started this whole mess and refused to take responsibility for it!" Like I said, absurd.

For another 45 minutes, I was on the phone with Trend Micro rep who continued to put me on hold. The end of this story is that Trend Micro's best offer was a 1-month extension on my 1-year subscription. 1 month = $4.66. And the best part: My Trend Micro account does not reflex that a one-month extension was granted! Like I said, laughable.

Please beware of this company. I have never had so many problems occur with no responsibility taken by the company who caused them. If you dare to try it for yourself and you run into trouble with their programs, good luck to you. My advice: AVOID TREND MICRO PROGRAMS AT ALL COSTS. There are plenty of other security providers out there to choice from?

Pros Easy to install (typical of most software nowadays)

Cons Does not have updates
does not protect from most common viruses
Has sad / no customer support

Summary If you are reading this know that this review is honest.
Most of these other reviews on this product saying "GREAT!" and "NO PROBLEMS" are SO fake :)
This product does not protect your pc from viruses!
I have uninstalled and reinstalled my entire harddrive, and after 1 week got another LSASS.exe virus.
No updates, no support and another hardrive clean coming.
Trend Micro is more into collecting your money with flashy packaging, but just know that the porduct and tech team is far behind the "bad guys".
I really do not recommend this product to anyone.

Pros Verry eficient, but you have to set-up it right.
Trend Micro Vault is a big PLUS cause you can put there all the important informations and be 100% sure that they are safe.
Mobile antivirus included :).

Cons BAD BAD BAD if you install it onto an microsoft OS that has it's security corrupted or it's fake.

The page rating is a total pain. I will explain in the bottom-line summary.

Summary The browser implementation is bad, the "request a review" function is LAME , totally, I requested a review for some many time and nothing happened - and I requested for many times.

The symantec are way smarter, becuase, they help you identify the errors in your webpage. You create an account, they give you a file, you copy it in your ftp where the website is and, in about a week, your website is verified for vulnerabilities, wich is grait. If trend micro would implement this functions they would be no.1, hands down. The trend micro, page filter is verry good tool, but because it doesn't know the small pages and the "request a review" function doesn't work, I give it 4.5 out of 5, this is all that separates hime from 5 stars.

Pros I like the website warning that's about it

Cons cons written below as there was not enough room here

Summary the 1st virus trend micro was useless, I had to take my computer to the shop and it cost me $240 AU to get fixed that was August 2009. The Second one was yesterday ans this time I had internet pro on with the full subscription, my computer DIED through the night. (they were sending me emails telling me how to fix it) and I was doing what they said, the last email said not leave your computer as this will work in the background when it is finished it will auto shutdown and come back on again. It killed windows. Luckily I had a friend of mine this time to help me. I rang trend micro and they said they could not give me any help as it could have been a power problem that stopped the computer from working. I was really pissed at this as I have spent alot of money for the top service here. They emails me telling me how to try and sort out the problem.My computer would not even turn on. So my friend got it going after about 5 hours, then another 3 hours putting some programs back on it. I have lost a lot of program and money because of this anti virus scanner. Now my friend who is really computer savvy has loaded avast on and he swears by it he reckons its the best. Well as you can see he has me up and running again. All in all I will not recommend Trend Micro. Its over priced and even though they wanted to help me over the phone their boss would not let them because I could not prove it wasn't a power issue even though they had recognized I had a big virus on my computer and I was following their instructions when my computer died. Make up your own mind but I would not recommended this its very expensive for the service you get