Entered CNET Catalog: 01/13/2007
SKU: CNETZoneAlarmSecuritySuite7
Manufacturer: Zone Labs, Inc.
CNET editors' review
- Editors' Choice: No
- Reviewed on: 01/16/2007
Setup
We downloaded the 32MB installation file and installed ZoneAlarm Internet Security Suite 7 without a hitch. After a reboot, we were asked a series of questions to help us set up the application. The first question is in regards to the ZoneAlarm program control security setting, which controls the number of message alerts you'll see on your desktop. A Maximum setting flags everything until ZoneAlarm "learns" which security settings you prefer; an Auto-Learn setting starts the learning process earlier by temporarily lowering the security settings, resulting in fewer messages; and finally, a Minimum setting protects you against older, known alerts but no new threats, resulting in virtually no alerts. The default is Auto-Learn, and we left it at that setting. Next, you're asked to participate in DefenseNet, ZoneAlarm's security threat center where new alerts are recorded anonymously; you can opt out, if you prefer. After that, you'll be asked whether you have antivirus protection and, if you don't, whether you want to enable protection within ZoneAlarm. For this, we say choose ZoneAlarm's protection--not only will you manage everything through the ZoneAlarm interface, but you'll receive state-of-the-art protection from Kaspersky Anti-Virus. Finally, the program will ask whether you want to scan your PC starting immediately. After these questions, you'll need to reboot once again.
Upon our second reboot, we were invited to view a 3-minute Flash tutorial on how to use the suite. Trend Micro Internet Security 2007 also offers a tutorial, but Trend Micro's is a static Web page. ZoneAlarm walks the new user through with a lively video.
Should you decide to uninstall, ZoneAlarm includes an uninstall icon in the All Programs listing--something McAfee and Norton do not. The uninstall process is smooth, first verifying that you want to do this, then disconnecting from the Zone Labs servers and removing the application. Upon reboot, we found absolutely no trace of ZoneAlarm--not in the registry, not in the system folders. We cannot say the same for McAfee, Norton, or Trend Micro.
Interface
The PR material says there's a new interface in ZoneAlarm Internet Security Suite 7, but all we saw was that the logo had changed, with the parent company, Check Point, much more prominent. Gone are the orange and red colors, replaced with a more sophisticated slate gray. ZoneAlarm's interface remains the high bar for design, at once communicating plenty of information without a lot of clutter or silly icons. Features are always visible along the left-hand navigation, and the right-hand window changes to display additional tabs of associated information. For example, under Program Control, there's an overview tab of security settings, a tab for individual program access, and a tab for component access. We like the ease of customization here, allowing us to allow, block, or ask with each program. Other firewalls make us jump through hoops or create complicated rule sets to tweak a given application.
Features
It's all here. ZoneAlarm Internet Security Suite 7 includes all the security tools you need to keep not only your desktop PC secure, but also your personal identity safe while surfing online. What's new is the partnership with Kaspersky, but also there's a new Auto-Learn system that helps users configure the firewall quicker, as well as a feature that configures security settings for applications that are already installed.
Unlike other suites we've reviewed, ZoneAlarm has fewer alerts for applications already running on our desktop. That's because Zone Labs maintains a rather large database of legitimate applications and compares the signature of what's on your system with those in its database. For the most part, ZoneAlarm only flagged unusual activity, which is what you want a good firewall to do. For example, ZoneAlarm notified us of a user who persistently attempted to scan our wireless laptop, then allowed us to block that user. Other firewalls we've reviewed only recorded these attempts in their logs.
Improved features within ZoneAlarm Internet Security Suite 7 include better antispyware protection and better protection of a user's real-world protection from identity theft. The antispyware protection is Zone Labs' own, not partnered content, and it continues to improve. The real-world identity theft program was announced with version 6.5, and it includes a real-time monitoring service that will help stop junk mail from being delivered to your home--one of the main ways identity theft occurs--and should you become a victim of identity theft, the program will help you navigate the process of reestablishing your true identity. ZoneAlarm, partnering with a company called Intersections, will monitor illegal use of your credit cards by checking shadowy black markets and Internet forums. If your personal information is found, you'll be notified and told what you can do to prevent fraud and abuse. We think ZoneAlarm's focus on identity theft in this version more than justifies the cost of the Pro version or suite.
Also, most vendors have opted out of including parental controls (or calling them such). ZoneAlarm includes a Parental Control feature in its left-hand column. While you don't have to have children in the house to want to filter Web sites and e-mail content, it's refreshing to see that ZoneAlarm continues to include it within its suite under a recognizable name.
But all is not yet perfect within ZoneAlarm. The program includes antiphishing protection, but we think it's a little unconventional. Instead of a toolbar that checks sites visited, ZoneAlarm maintains a list of trusted sites, some provided by ZoneAlarm and some custom sites you can add. The trusted sites tab can also tell you if the trusted site is transmitting your personal information via clear text. Other suites we've reviewed offer toolbars for Firefox and IE that checked the validity of the site before allowing access. Antiphishing technology is an emerging technology, and it'll be interesting to see what methodology becomes dominant in the coming year.
Missing from the ZoneAlarm Internet Security Suite 7 are features that back up and shred data files. Perhaps we'll see them in the next version.
Performance
For antivirus protection, ZoneAlarm partnered with Kaspersky. We did not specifically test the antivirus engine within ZoneAlarm, but is based on Kaspersky Anti-Virus 6, which scored well in CNET Labs' performance tests and scored exceptionally well in third-party, independent antivirus testing using live viruses. On our iTunes test, Kaspersky Anti-Virus 6 was first, with a fast 174 seconds, just 12 seconds above our test system. On our Sorensen Squeeze test, Kaspersky Anti-Virus 6 was second, with 256 seconds, just 15 seconds more than our test system. For scanning a single folder with files, Kaspersky came in the middle of the pack, requiring 160 seconds. And in boot speed, Kaspersky came in third, with a respectable 62 seconds. To find out how we test, see CNET Labs' How we test: software: antivirus page. In terms of protecting your PC, we cite results from two leading independent antivirus testing organizations. In the latest test results from AV-Comparatives.org, Kaspersky Anti-Virus 6 earned an Advanced + (highest) rating, catching 99 percent of all malware tested. And from CheckVir.com, Kaspersky Anti-Virus 6 was one of eight products to earn its Standard (or highest) rating.
Check back to read about our CNET Labs testing of the ZoneAlarm firewall and antispyware protection in the coming weeks.
Support
Included with the purchase of Check Point ZoneAlarm Internet Security 7 is one year of software updates and both e-mail- and keyword-based virtual support, along with access to a well-attended user forum. Purchase does not, however, include free telephone support. Only Trend Micro provides that. Support by phone from Check Point is available from 8 a.m. to 5 p.m. PT, Monday through Friday (excluding major holidays), but it costs a hefty $2.95 per minute--about the same as what McAfee and Symantec charge for their phone support.
ZoneAlarm Internet Security Suite 7 lacks printed documentation, but we found the new flash tutorial to be more informative than past efforts. The built-in help file is also excellent, thorough, and very specific, effectively balancing detail and clarity. And the ZoneAlarm online forums are active, with users worldwide eager and willing to answer your questions--something that Norton and McAfee don't offer.
Conclusion
ZoneAlarm Internet Security Suite 7 provides the perfect balance between best-of-breed security protection and ease of use, providing the home user with superior protection that's light on system resources, allowing you to work unencumbered.
User opinions
Select a User Opinion to view: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265
User Rating: 
1/10
Zone Alarm doesn't work with Vista
Pros: Works fine with Windows XP
Cons: Causes web browsers like Internet Explorer and Firefox to stop working
If you are using Windows Vista and have Zone Alarm installed and have problems with your web browser, uninstall Zone Alarm and use a different Firewall instead or Windows Firewall.
User Rating: 
9/10
Been using it for 5 years now!! Nothing comes close
Pros: Robust, Light on Resources, Highly Configurable .... etc. In short, ZA does it's job in silence and let's you do yours!!!!
Cons: Increases the boot time alot.
Not for the novice user.
Granted it has its drawbacks like any other product. Yet I believe the pros definitely outweighs the cons.
User Rating: 
2/10
Not what it used to be!
Pros: The 15-day trial
Cons: BSOD, spontaneous reboots, major conflicts with Outlook on an Exchange server, errors provoked with video drivers included Pagefault in non paged area, driver corrupting kernel stack, etc etc etc.
Wow, it's even worse than before on my XP Pro SP3 system. Sad to see it; I used to swear by Zone Alarm Pro.
How many times have we seen a good software product bought up by somebody who just wrecks it? Remember Drive Image and Partition Magic? Those bought up and killed by Norton. So it goes.
If you're all of a sudden getting spontaneous reboots, try deleting ZAP and see how it goes. You may have found your problem- but you may have to do a complete reformat and reinstall to make sure.
User Rating: 
10/10
I had no problems with zonealarm....awesome product!!!!
Pros: Easy to install, use and uninstall! It has a getting to know your computer mode that moniters you and your routine and then adjust to your security needs.
Cons: the security warning pop-ups were a little bit irritating at times but not that big of problem. It doesn't really cost much different than other security suites but they are all too high priced in my opinion.
User Rating: 1/10
Used to be good, is now trash
Pros: Don't like it at all
Cons: Zone alarm got totally trashed by Leo Laporte and Steve Gibson.
It's not the same awesome firewall it used to be.
Check out the podcast 'Security Now' for this.
User Rating: 1/10
Don't waste your money or time
Pros: It does create an icon on your desk top.
Cons: Antivirus would not update, manually or automatically. Checking user forum, discover it's a common problem. No solution posted, but why should you have to mess with it even if there is a fix?
User Rating: 
8/10
Two year user agreement?
Pros: The program "learned" my computer and was set at the highest security setting possible, which resulted in fewer permission requests. Easy to navigate and obtain results from scans.
Cons: I purchased a 2 yr agreement product with a 12 month redownload. My comp needed had to have Vista completely reinstalled (HATE Vista) and I was unable to redownload ZA because I hit the 13th month. So, I paid for 2 years and got 1 year of service.
User Rating: 10/10
An excellent upgrade to v7
Pros: Faster startup, lighter on resources and MUCH faster scanning times! It had a few bugs in the initial v8 release (long shutdowns) but they have been corrected.
Cons: Cookie blocker is a bit more aggressive than previous release but that isn't necessarily a bad thing!
User Rating: 
3/10
Missed viruses and spyware
Pros: Was not a resource hog like Norton Systemworks
Cons: Missed anti-viruspro 2009 twice, loaded malwarebyte's anti-malware and it found over 60 infected files. Zone alarm found infected files after they had been installed (When I tried to look into them zone alarm flagged them; it allowed the install)
User Rating: 
5/10
ZA's TrueVector Internet Monitor can cause big problems
Pros: Works fine, when it works.
Cons: ZA's TrueVector Internet Monitor goes wonky frequently, and when it does it shuts down your internet access and can cause boot-up problems. The only fix is to uninstall (which can be problematic in itself) and do a clean install.
User Rating: 1/10
Been using security suite 4 years
Pros: The best package available 4 years ago. Very user friendly. Fast, convenient, runs in the background.
Cons: Starting about 6 months ago, that all changed. Slow, causes crashes, screen freezes. Updates are a pain. Program controls not working properly. Support by phone or online may or may not be helpful.
User Rating: 3/10
A marriage gone bad
Pros: Excellent protection
Cons: Tremendous overhead
ZoneAlarm & Kaspersky need to get a divorce.
Separately, they represent the finest in firewall and anti-virus protection respectfully. Together, packaged under the ZoneAlarm Internet Suite, they grind your system down to a halt. Whatever CheckPoint has done to get Kaspersky to work under ZoneAlarm?s umbrella obviously isn?t working.
I installed this product on numerous Vista & XP machines, all suffered the same problems: terrible performance and extended start-up and shut-down times. I then uninstalled the product and installed ZoneAlarm Pro (without anti-virus) and Kaspersky Anti-Virus separately. Both products are functioning beautifully and not dragging performance down one bit. Granted, this will cost a bit more, but I feel that it?s worth it getting world-class protection while maintaining good performance.
User Rating: 1/10
Useless Software
Pros: It protects your computer...
Cons: don't expect to be able to use your computer in any meaningful way unless you want to constantly disable your security suite (and then what good is it?)
User Rating: 2/10
30 Minute computer shutdown and reboot
Pros: great firewall, decent anti virus.
Cons: Ever since the installation, the computer takes extended time to shut down.
User Rating: 5/10
Too much marketing / not enough development
Pros: The features that are offered are dependable and highly functional.
Cons: Instead of upgrading the existing product to meet changing needs, this manufacturer has chosen to compile upgrades and offer them in separate software packaging with a separate price tag.
User Rating: 
6/10
Could use a little customer service
Pros: Less intrusive than than Norton A/V and a couple of others I've used over the years.
Virus protection seems exemplary while spyware is good at best.
Cons: Configuration can be labor intensive. Spyware misses a fair amount of tracking cookies. Had a problem after installing latest version and have not heard from Checkpoint's support after 4 days.
User Rating: 
7/10
Uninstall Process
Pros: See Bottom Line Summary
Cons: See Bottom Line Summary
User Rating: 2/10
Dangerous to Windows XP Systems. My system was new
Pros: Zone Alarm Security Suite 7 seems to be a good product. You will be asked to upgrade to Version 8 soon after installation. Don't Do IT!
Cons: The software update will do the following: Startup time will be at least 4 minutes, performance sluggish, System Restore won't work anymore.
User Rating: 10/10
Made to Perfection!
Pros: For pros, Scroll down to Summary.
Cons: None, Simply a perfect security program.
If you are loking for the best security program, I would definately reccommend this considering its effectiveness.
User Rating: 9/10
consistent
Pros: I have had no major issues with the program since 2006. Updates regularly, have gone through at least 2 engine updates since then and it loads much quicker than the PCcillin software i had before. I can't imagine having the problems that some have.
Cons: cant think of any...
User Rating: 8/10
Great Suite, Retains Zone Alarm settings
Pros: While Kapersky is the best antivirus, the Kapersky suite slows evn my quad core 2 2gigDDR2 down to a crawl. The Zone Alarm suite doesn't slow down the PC and sill takes advantage of the great antivirus elements available in the Kapersky module.
Cons: Antivirus and Spyware do not have the flexibility as far as options go. I can live with it but would prefere a little more control.
User Rating: 9/10
Excellent Product, especially for the price
Pros: Comprehensive, Flexible, Works
Cons: Previous version was slow, but an update 6 months ago sped things back up to normal
User Rating: 
4/10
Maddening experience!
Pros: When it works - Great!
Cons: It don;t work for long before scr#@ing the pooch!
User Rating: 9/10
Excellent!!
Pros: Ease of install and setup.
Cons: It's not free!
User Rating: 2/10
Terrible product
Pros: Used to be a good firewall solution
Cons: VSDATANT.SYS, ZA user forum
Finally with the help of Microsoft's debugging tools I was able to see that the file VSDATANT.SYS was the problem. Uninstalled ZA Pro 7.0 and problems have gone away, apparently this poorly written program was the cause of all my troubles from day 1.
Then in an effort to tell the people at Check Point my woes at the ZA forum instead of coming up with solutions they deleted my post. So it appears that they:
1. Dont care
2. Are afraid of constructively placed negative comments.
So in summary buyer beware....Use the free version but for heavens sake do not purchase as I did...
User Rating: 9/10
Effective, Cooperative, Friendly, Informative Progam
Pros: It doesn't turn the (sub)title bar red or give you an "!" next to virus/spyware protection if you have Auto Updates turned off. That was the worst thing I hated about Norton.
Cons: The trial is only 15 days. 30 would be more reasonable.
Good price at $40 for both a Firewall and full Antivirus plus Spyware protection.
The system tray icon changes to a moving bar graph when it's scanning so that you know why things aren't happening immediately.
In the main window it shows horizontal activity indicators for download and upload traffic, something I've not seen in Norton but a comfort to know ZAISS7 is monitoring it all.
The user interface is very friendly and not overly complicated, though there are plenty of options.
I've never had a problem with e-mail before I got this product, so after trying it, I turned that and IM protection off since I don't usually IM. I didn't like the toolbar it installed in OE. I was amazed it actually removed it when I turned e-mail protection off! The sign of a good program that doesn't force itself on you!
There were no incessant reminders my update service is about to expire, unlike Norton. I can see that information for myself clearly displayed in the Overview pane.
Unlike Panda, it works on my Windows XP SP1 OS. I recommend this to everyone with the min. sys. req. who is willing to use this exclusively for firewall/antivirus/antispyware safety.
I also like the Help screen that pops up when I click on it in a certain window of the program. It opens to the exact topic for the category I was in, service I haven't gotten so well elsewhere.
You do have to schedule scans at least monthly or it will flag you for that. Pretty stupid: If it's protecting me, then it shouldn't be very likely that something slipped onto my PC such that I should need a scan every month. This is fairly insignificant, though.
Updates leave you clueless as to specifically what it's doing for the two minutes it's downloading and installing the updates. It does tell you generally, but I begin to wonder if it's OK when the progress bar is usually empty or showing no progress.
It does slow down my PC at startup to load itself, but not too much. Usually I keep my PC asleep when not in use so there's no bootup. Likewise, programs are delayed in launching slightly while ZAISS7 does its "on-access scanning", but it's not a major inconvenience. I just wish you could create a list of programs to exempt from on-access scanning.
Firewall seems good. I don't use privacy or ID theft. I will buy it when my trial ends in the next 2 days.
User Rating: 1/10
Firewall is good but antivirus is worst...........
Pros: Its not a antivirus
Cons: antivirus is worst...........
User Rating: 2/10
VISTA USERS RUN AWAY
Pros: Anti Virus and Firewall
Cons: Stripped down version for VISTA users
Cache Cleaner is GONE!
Parental Controls are GONE!
Anti-Phishing is GONE!
IM Security is GONE!
...and now a very long time customer (me) is GONE!
VISTA USERS LOOK ELSEWHERE IS YOU ARE WISE
User Rating: 9/10
Abysmal? No way! 10 year user. NEVER LET ME DOWN. 100% stealth.
Pros: 100% stealth (High ratings from Shields Up). Total program control.
Cons: A little too technical for some. But, the good stuff always is.
User Rating: 2/10
DON'T EVEN TOUCH THIS!!!
Pros: Inexpensive and easy to load
Cons: Conflicts with many other programs
User Rating: 9/10
Simply the best out there
Pros: Outstanding protection, doesn't slow me down, updates smoothly
Cons: Had an issue with it locking my internet connection, but has been fixed.
User Rating: 7/10
Is this the beta or something?
Pros: Seems to do what it's advertised to do, but things do slip through, and they show up in the scan. Why do they slip through if ZA knows about them?
Cons: I've had more trouble since upgrading (full edition) than I ever had before.
Updated on Jul 30, 2008IE freezes up & I can't figure out why. I'm also having this problem, don't know whether it's due to ZA or not: I think it's only been happening since I upgraded to 7. Sometimes when I'm typing, the whole keyboard changes the configuration of the alphabet. Sometimes just shutting off the program fixes it (it happens in IE, OE, and Word, at least), sometimes I have to turn off the computer and it takes FOREVER to boot up.
User Rating: 10/10
Absolutely superb
Pros: Includes great features and is very light
Cons: Install takes a bit too long
User Rating: 10/10
it's simply beats out the expensive and "award winning?" AVs.
Pros: has the strongest firewall keeping those malware out of your system
Cons: nothing in particular , maybe it's interface.
*threatfire, norton, pctool's antivirus and applications, AND KASPERSKY are resouce hogs. they will slow down ur PC by 75%. I tried them all norton internt sec, 360 , kas. internet sec. ALL of them. and Zone alarm is the only one!
User Rating: 4/10
Not for Dial-Up Users
Pros: The product does what the advertisements say. The automatic updating works well even on a dial up system.
Cons: I have had problems with my system slowing down over time since I installed the product. This is a large volume application on drives. It does not play well with some ISP software also.
User Rating: 10/10
Great Antivirus Software
Pros: Easy to install/interface/cost +++
Cons: Haven't found one yet
User Rating: 2/10
'Light on system resources?' LOL REALLY??!!
Pros: Above-average virus/spyware protection
Cons: (1) Major memory hog (2) Firewall quirks force occasional reconfiguration or reboot
I cannot accept a security suite -- no matter how effective it may be -- that completely freezes my laptop whenever it is scanning or downloading the latest virus definitions. Scanning can take an hour or more; updates can take 10-15 minutes. During these times, memory usage can easily exceed 120,000k.
Even "at rest" -- with live monitoring in background and no active scan or updating process -- the program still hogs an unbelievable 80,000k or more.
Following an introductory break-in period, when a higher security level kicks-in, the firewall will drive you nuts. At least a couple times/day I find myself having to manually reconfigure complicated access permissions in order to access a given Web site -- even sites that I visit routinely every day and which I use for my business. About once/week, the firewall responds to no amount of reconfiguring -- the only way to access certain sites then is to restart the computer. That usually seems to correct whatever is causing the firewall to block access.
I'm generally regarded as a highly patient individual...but this program is one that has tested -- and broken -- my patience one too many times. Good riddance...am finally looking at other options.
User Rating: 5/10
Let me down when it mattered
Pros: Apperently the firewall is good
Cons: Clunky, ineffective antivirus
User Rating: 1/10
THE WORST EVER
Pros: they will soon go out of business I hope
Cons: TOO MANY TO LIST
I CAN NOT SAY HARD ENOUGH....DO NOT USE THIS !!!!
not only is their product bad, but you have to pay to call & tell them so
want a new computer, install this & will need one
User Rating: 1/10
A huge disappointment...look elsewhere for your protection!
Pros: Easy to install/uninstall and use..like the antispam
Cons: Initially not Vista compatible...easily corrupted
User Rating: 2/10
Avoid It Like A Plague If You Have Windows Vista
Pros: Simple Interface
Cons: Out-of-the-Box Software Full of Windows Vista Bugs
I ditched the terrible Norton 360° for Zone Alarm by Check Point. I thought Zone Alarm is a better firewall and gave more superior online protection.
Boy, was I wrong!
Firstly, the moment I did my first installation in my laptop, it is beset with "driver incompatibility" issues. The operating system kept on popping up dialogue boxes on this problem and the program failed to open.
I did an online check on the problem and only found a partial solution from a forum of dedicated Zone Alarm users and NOT from Check Point, the creators of Zone Alarm!! Nothing on the driver problem was found at Zone Alarm's website.
When I installed the patch, the program was installed but the "Update" function was greyed out. I gave up after countless fruitless uninstalls and reinstallations.
Finally, I took it back to the shop that sold it and insisted for my money back. The technician was also baffled and surprisingly, took care of the problem after finding a solution from a forum. (Note: Zone Alarm's website gave not solution of the problem. Hence, it shows its poor after-sales service).
I am dumbfounded why Check Point did not fix the problem before shipping it to the stores.
I used Norton 360° and it worked immediately after installation. For this heartache and unnecessary problems, I am abandoning Zone Alarm as soon as the 2-year licence expires.
I will not recommend it to anyone. Who in his/her right mind will pay good money for something that does not install properly once it is out of the box?
User Rating: 1/10
absolute waste of time
Pros: didn't have a chance to try
Cons: It wouldn't download
User Rating: 8/10
Zone Alarm Keeps the Hackers out
Pros: Lets you know whats going on about your computer
Cons: It Can get annoying
User Rating: 1/10
unsafe to use
Pros: seemed to work when it worked
Cons: can't trust it if it just disappears from the computer...abandons it's post
User Rating: 9/10
Outstanding
Pros: My prefered firewall and preffered
Cons: My preferred firewall (ZoneAlarm) and preferred antivirus (Kaspersky) in one package!
User Rating: 1/10
Update doesn't -- Remove/Reinstall Required
Pros: Beauty is only skin deep.
Cons: Should not be released from Guru control; not built for common release.
Normal upgrades go over that which is already installed. Going to ZA's Forum and scanning the Installs, the upshot is Deinstall/Reboot/New Install. Major problem with that is you have to redo all the settings you hopefully retained from the initial installation and running parameters.
Last week I got a note-window for an update to their newest level, and after closing out the few apps I had going I kicked it off from their window. My 'update' got hung at their VSMON, and I was locked up. Reboots failed to allow it, then I tried a roll-back to my System Restore Point of March -- and got a BLACK SCREEN of WinXP failing to load. Having to reload/rebuild WinXP from the ground up should never have been put on my dance card -- be sure I won't allow them a second opportunity!
User Rating: 1/10
Disappointed
Pros: There are none
Cons: Too many problems
User Rating: 1/10
Hangs up computer Win XP Home - Bad Product
Pros: Used to be a good product.
Cons: VSMON.EXE uses all CPU time so nothing else runs, happens again and again, user forum has many suggestions, none fixed the problem.
But after the first week or two I had problems with VSMON.EXE using up all the CPU space. Everything would halt and be unusable for 5-10 minutes. Unacceptable. This would happen often. I searched the user forum, found problems related to the email antivirus features and turned off all of these (but I bought it to do antivirus not just firewall, so now I no longer had this feature). The problem was less, but still happened regularly, several times a day. Opening up windows task manager (cntl alt delete) would un-hang the other programs, but this became a joke as I would open this several to many times an hour just to work. Then today that didn't help, the entire computer hung, and I had to take down all the programs (via task manager) to recover. I have given up, this product is not usable. Don't waste your time and money getting it. I am going back to a separate fire wall and antivirus.
Note: I use some extra programs on my computer but they are common like office suite, quick books, fire fox, etc. I often have several programs running at the same time but this is an office / personal computer, it is not stressed with heavy program usage at all.
User Rating: 9/10
Works Great
Pros: Fast, elegant, and thorough, better than Norton and McAfee
Cons: None really...
User Rating: 9/10
Great Value! ZoneAlarm uses high rated Kaspersky AV
Pros: AV + Firewall + AS at a great price = Value. Checkpoint's rep and history.
Cons: High rated Kaspersky AV does seem to scan slower than what ZoneAlarm had in the past, but independent testing rates the Kaspersky that ZoneAlarm well.
Antispyware scans quick and seems to work well. Software firewall same high rated one I have used for awhile.
I am running McAfee on my home quad Vista workstation and older XP P4C, and like it as well, so perhaps I am easy to please.
In the past, both have served well, protected completely - I have had no security issues to speak of. I have always also ran additional software in the past like AdAware, Spybot S&D and Spyware Blaster, and notice that the first two especially will sometimes catch tracking cookies and perhaps other bad fish before AV will.
I also tend to run Windows Defender when it squawks and keep updates current. New Security Suites I am running this year make piecewise approach I have done in the past seem an anachronism, but even good old habits die hard.
User Rating: 9/10
I have nothing negative to say about this product.
Pros: Offers powerful antivirus protection, very low memory usage, and an informative and feature-rich interface.
Cons: Scans can take awhile...
First I am amazed by how little resources this scanner is using. Even while performing a full system scan it is using a fraction of the resources that are used by any of the above resident scanners. I had issues with all of the above AV's bogging down my system. Right now I have seven tabs open in IE7, a Windows Explorer window open, Windows Media Player is running, Utorrent is running, Windows Live Mail is installing, WL Messenger is running, Sidebar is open, Aero is enabled, ZA7 is running a full system scan, and I'm only at 60% resources.
The installation was clean and easy. I started off with Auto-Learn, but quickly realized that I had to enable Advanced Program Control and Application Interaction Control to get the connection restrictions lifted for certain programs. I would recommend starting off with Maximum security. Its worth a day's worth of alerts just to populate your white list.
I'm very pleased that ZA7 is utilizing Kaspersky's AV engine. From my experience, there is absolutely no competition for it, nothing I have used has been as effective.
The interface is really spectacular. I have never used a suite that offered so many customizations coherently, or that offered so much information regarding its activities.
A one year license for 3 computers was purchased at a very reasonable price. The other two are running XP SP2, and neither have ever had any issues. I feel fortunate that I am able to take advantage of this outstanding all-in-one suite.
User Rating: 9/10
Easy To Use, All in one Security
Pros: Firewall, Antivirus, AntiSpyware, and more. Low on system rescources
Cons: Little expensive
User Rating: 3/10
ZA sucks, used to be great.
Pros: Is very secure
Cons: To resouce hungry, system stalls, IM phobic!
User Rating: 7/10
Good, not great.
Pros: Terrific anti-virus and firewall
Cons: takes some getting used to
Not as bad a resource hog as others, but still seems like a lot int he background.
Had it about 4 months. No other complaints.
User Rating: 9/10
Good performance, frugal on resources
Pros: Great firewall with Khaspersky antivirus
Cons: Firefox ad-blocking works better alone
By the way, I purchase about $3000 to $5000 worth of goods and services over the Internet every year, so security is my utmost concern.
User Rating: 5/10
A love-hate relationship
Pros: Lower overhead than Norton or McAffee, Nice user interface
Cons: Far too many warnings, does not always play well with Vista.
My initial experience with Zone Alarm was fantastic! I loaded it onto my HP desktop computer (Windows XP) and immediately noticed improved system speed compared to what was going on with Norton installed. I silently thanked CNET and thought I'd never switch to another anti-virus or Internet-security product. Now, I'm having second thoughts.
I purchased a new HP notebook, with killer hardware specs that I figured would handle any application I threw at it. Much to my frustration, Zone Alarm has not done well with Windows Vista, although it has improved. If choosing to have Z.A. automatically update it's virus/spyware definitions, as recommended, I found Zone Alarm on my Vista notebook to be updating at least once an hour. While this in itself was not the problem, it was a problem big-time when my system performance was sometimes getting bogged down to a crawl while Zone Alarm updated in the background. Interestingly, the exact same copy of Zone Alarm on my Windows XP desktop PC is set to automatically update, but does so only once a day and never drags down computer performance. With the Vista notebook, I've simply turned off auto-updating and update manually once or twice a day -- and things again are running well. I can deal with that.
I feel my rating of 5 is fair, in that the software has indeed performed its primary task -- keeping both my computers virus-free and spyware-free. The annoying warning pop-ups and co-existence with Vista dragged down what would otherwise have been a good rating. I will see how the software is running when it comes time to renew my license, but at this time all options are on the table.
User Rating: 8/10
overall a very good product
Pros: Pretty simple to set up and get running, protects all your online software even email and IM.
Cons: Slow Start-up speed.
Had an issue with the Product Key, but e-mailed zonealarm and had an answer the next day, problem solved.
Very Happy with customer service and product.
User Rating: 2/10
WORTHLESS WITHOUT SUPPORT!!!
Pros: Not sure what's wrong.
Cons: $2.99 PER MINUTE FOR SUPPORT!???
User Rating: 2/10
Terrible product
Pros: Seems to perform the security function well
Cons: Slows computer response to an unacceptable level
User Rating: 9/10
Switched from Norton to ZoneAlarm - no issues
Pros: Clean install; no issues whatsoever; found questionable stuff that my previous AV scanner missed
Cons: Requires a few "training responses" which were not always obvious as to what should be chosen
My smallest machine was 1GHz with 1 GB RAM. It appears to be less of a resource hog than my previous AV software.
I am very pleased thus far.
User Rating: 4/10
Not for Vista
Pros: Clean installation; intuitive interface; good suite of features.
Cons: Ver. 7.1 (Vista): bugs in automatic virus/spyware definition updates; very slow shutdown (15-20 minutes).
User Rating: 1/10
Way over rated
Pros: Looks good
Cons: Bogged my system, slowed internet to a crawl
Looks good, easy to get around if that is all you want.
User Rating: 4/10
Good product but with problems that won't be fixed
Pros: ZA does a good job with spyware, viruses and other nasties. It's easy to use.
Cons: Uses way too much system resources. Too many foreground processes, interrupting whatever you're doing. Incompatible with some websites, preventing access. Nonexistent technical supporft
User Rating: 8/10
wouldn't go online without it
Pros: self learning & adjusts to your instructions.
Cons: self learning popups can be annoying to novices.
User Rating: 8/10
love it but update problems keep it from being even better
Pros: meets all my security needs in a mostly user-frnendly pkg.
Cons: takes all night to do a deep scan of everything on system
Decided to try reinstalling "upgrade" to same version as before of ZASS to keep my settings and preferences), and anti-virus update error is gone, but System Configuration (my cheap-o way of keeping some programs or services from running and slowing things down) froze during reboot, so now I have all those demons loose! Should I just update to new version and hope?
Decided to try reinstalling "upgrade" to same version as before of ZASS to keep my settings and preferences), and anti-virus update error is gone, but System Configuration (my cheap-o way of keeping some programs or services from running and slowing things down) froze during reboot, so now I have all those demons loose! Should I just update to new version and hope?
Well, I took the plunge and upgraded my ZASS 7 from .03etc. to .04etc., which solved whatever was causing my problem. I'm sure glad because I keep reading about people using several free pieces of separate software to provide security for their computer, and I hope I never have to go that way. It's bad enough having to set up one program, but why bother when this one does it all in one neat package without hogging all your memory or CPU time like some other well known brands have been known to do. It also means less updates, upgrades, installs, etc.
I forgot to note that this latest upgrade has also got ZASS 7 working much faster on his 2.4 Ghz computer. My bad, it was when he upgraded to the version before this latest one that he experienced a slowdown at times, which we now believe was some sort of conflict with other programs he had that were also updating a lot. He is now happy as a lark with how Zass 7 runs, and with the protection it provides (Between the two of us we have had no malware in the past year.)
User Rating: 9/10
YOU'D BE A FOOL TO DIFFER ConsumerReports.org
Pros: EASE OF USE & ANTIVIRUS -LOADS FAST
Cons: NONE YET ..
User Rating: 1/10
Zonealarm went from a 9 to a 1
Pros: Interface is "ok"
Cons: Buggy, slow, two scanning processes all the time, resource hog
Additionally, their support has dropped through the floor to abysmal, and this is support even via email or online.
Shop elsewhere for you security needs. ZoneAlarm destroyed in a few months what takes years to build: brand and reputation.
User Rating: 8/10
Very solid software
Pros: Good anti-spyware and improved anti-virus
Cons: interface can be improved
User Rating: 3/10
PIECE OF S@#T!!!!!!!!!!!!!!!!!!
Pros: Bandwith Meter in corner of screen
Cons: DOESNT WORK
This thing is really cool because yes, it does protect your computer, but when you plug your iPod into it, it makes itunes NO FUNCTION CORRECTLY.
IT CAN GO TO HELL!!!!!!!!
DO NOT BUY THIS IF YOU HAVE AN iPod,
if you don't have an iPod, thats cool, get it but if you do- STAY AWAY FROM IT.
User Rating: 5/10
Poor Documentation
Pros: Lots of control
Cons: Poor documentation
User Rating: 7/10
Does Everything You Need, Requires Tech Skill
Pros: email filtering, pop-up stopper, fully customizable!
Cons: Requires knowledge of the technical language to utilize properly
If you have the expertise or the tenacity to do the research on the available Zone Alarm features you can keep your PC much more private than with "user friendly" products. Best feature CA didn't afford: personal information encryption to prevent financial fraud.
User Rating: 3/10
Do not buy!
Pros: good firewall and antivirus
Cons: Your computer becomes unusably slow & crashes
i'm pretty good at tweaking and keeping it running top-notch so it used to boot up in seconds and run thru programs like a ferrari with avg free antivirus, windows defender, windows firewall.
well after i downloaded and paid for the zonealarm pro (which i thought would be worth the upgrade from a security standpoint) my computer took 5 minutes to boot up and became unbearably slow. so slow i would curse at it in desperation lol. programs would crash (esp outlook), my internet wifi connection would take a couple tries to connect (or never connect) and then randomly drop the connection. Download speeds slowed (even over a lan cable) etc.
Simple tasks became a pain. Well, i bore it for months since i paid for it and everything but today i've had enough and it's uninstalled. And i've learnt my lesson. PASS ON IT!
User Rating: 8/10
Best I've had
Pros: Does what it says it will
Cons: Can need some tweaking on user part
User Rating: 4/10
Not quite there yet
Pros: Solid protection
Cons: long scan times, occasionally locks up machine on spyware scan, junkmail filter sometimes locks up Outlook on start-up
Went to this one because of negative report on my old security suite on independent reviewer site. I may have better security but price to pay is a seemingly immature product. It's usable so will keep for the year, then replace it with someone else's product. At this point could not recommend it.
User Rating: 9/10
Outstanding-great
Pros: Very secure/efficent
Cons: No cons noted
No product I ever use gets a 10/10.
User Rating: 8/10
The BEST I had so far...
Pros: Very Secure, Advance configuration
Cons: Not user friendly, resource killer (like any other products)
User Rating: 4/10
Doesn't play well when uploading photos.
Pros: I'm still evaluating.
Cons: Doesn't work with photo sites, such as Snapfish and Kodak. No meaningful technical support.
And on a related note: The CNet editors badly underplayed Zone Alarm's weak technical support. It simply has NO meaningful technical support, unless you are willing to pay for it. Symantec, by contrast, has real-time online and phone technical support.
When I encountered the problems uploading photos, I was absolutely on my own.
User Rating: 9/10
can improve but is very useful
Pros: secures you for most of your internet experience
Cons: needs a lot of configuring
User Rating: 8/10
It's worked well for me
Pros: Found viruses and a trojan that slipped by Norton
Cons: User interface needs some work
When I switched to ZoneAlarm Suite 7, it immediately found several viruses and a trojan that Norton had missed on scans.
ZoneAlarm is not without its problems, however. When I want to change web browser settings, I shouldn't have to go pick it from a list of 300 applications. And some of those setting keep mysteriously reverting back to default. The user interface needs work. Some features, like cache cleaner, is tucked into weird spots that you wouldn't expect. I hate the Logs and Alerts section. Don't make me pick between 8 different categories on a pull-down list, just give a comprehensive list that I can sort by whichever column I want.
All things considered, ZoneAlarm has been a good product. The user interface is a little clunky and the settings are scattered too far and wide. The help menus are no help, so you have to learn to navigate it on your own. On the good side, I haven't had anything near the problems that I had with Norton and I haven't had to uninstall and reinstall even once. I've seen from personal experience that the antivirus/anti-spyware is superior to Norton and will stop the nasties that Norton lets through.
User Rating: 9/10
Great Product! Get version 70.462 not 70.337
Pros: Easy setup, smooth intergration
Cons: None so far
User Rating: 1/10
ZoneAlarm Security Suite - worst security software I've used
Pros: intuitive interface
Cons: Often takes so much cpu and resources, a reboot is needed
Windows XP Professional, Dual Core Athelon users should be careful.
User Rating: 4/10
Excellent for XP, Vista users beware!
Pros: The best firewall for windows xp
Cons: Vista version freeze, crashes, and worse!
My vista computer was freezing up. I traced it back to a process in zone alarm. I uninstalled zone alarm and it caused my computer not to startup anymore. Vista was unable to fix it and I had to reinstall everything.
I subsiquently tried Kasperski internet suite and everything is working great.
Zone Alarm really dropped the ball on this one. I can't believe they haven't come out with a fix yet.
User Rating: 3/10
What has ZA become? And CNET too
Pros: Comprehensive, Program-specific and effective
Cons: A giant resource hog
Proof that the coders had no sense is that what is supposed to be a silent background "update" to its antivirus and antispyware
databases just halts the entire system by hogging everything. It should have been a "nice" low-priority event. Instead my laptop just grinds to a halt when the ZA update starts (in the background). 1 GB RAM with Centrino just becomes useless. When Zone Alarm is loaded, the fan is always on and the laptop becomes too hot. I cannot even change priority of the process.
When I uninstall ZA, everything runs just fine. Smooth. And Cool. The fan rarely starts. Trying other AV and firewall softwares. The system is so much
better now. So long ZA.
User Rating: 8/10
Works as expected
Pros: Clean interface, Feature rich, Kaspersky, Nice price
Cons: Slightly kludgy, Vista release missing chunks available for other O/S's
User Rating: 9/10
Zone Alarm is the best balanced antivirus software.
Pros: It catches viruses from usb drives,mmc,and java script virus very quickly,instantly.
Cons: One has to learn it sereously,make your rules for firewall with all scrutiny.not exectly for new user.
I have used Avira,AVG,Pccillin,BitDeffender(complex installation),NOD32 but I only satisfied with Zone(chip,free)and KAV.
User Rating: 5/10
Middle of the Road, Annoying.
Pros: Fairly Lightweight on System Resources
Cons: Annoying Alerts and Reminders, Some of the more intermediate/advanced features combersome.
User Rating: 3/10
Better performance from Symantec
Pros: Easy to use control panel
Cons: KILLS outlook and Intenet Explorer performance
Symantec slowed the computer down, but did not cripple it the way ZoneAlarm does. ZoneAlarm has caused Outlook to lock up, constantly giving me a "Not Responding" Error. The same goes for internet explorer.
The performance is so unacceptable I am now looking for new firewall and internet security. I would definitely not recommend this software.
User Rating: 9/10
This is a great security program. No problems with it and its not slow on my system.
Pros: Top firewall protection, including os and program security.
Cons: Hard to find much fault other than I'd like to exclude certain file types in the antivirus scanning.
The firewall is the best out there and the Antivirus is by Kapersky (which supplies updates to threats almost every 2 hours). The email protection is by Mail Frontier.
In any case I find this to be the best security suite I've tried so far. I would just like a bit more control over the AntiVirus. One of the features that I really like is that I can tell it to keep certain process from running (processes for example that I remove from startup and kill in the processes list but keep coming back).
Also the product is very well priced for what comes with it.
It has never caused my system to hang. The times my system has frozen I found out it was due to other programs. It's easy to point to ZoneAlarm for all sorts of unexplained behaviour but most of the time it has nothing to do with it.
The logon time is maybe a bit slower than without it but only because it integrates itself to provide maximum protection. Try killing the program or services and you won't be able to, precisely to keep malicious programs from doing so.
If you are using Outlook you may want to take a look at how big your pst file is. If its huge that may be a cause for slowing down the machine since the virus scanner has to scan the entire thing every time. The other thing I noticed that slows the down the system is Microsoft Desktop search. To fix this go to the control panel and in the Indexing Options->Advanced->File Types uncheck all the XML filter options. You'll see a big difference after espcially if you have ITunes on your system. Also if you don't have an Ipod or Apple Mobile device you should go to Services and disable the Ipod and Apple mobile services which I find slow things down. But ZoneAlarm does not slow down my system or make it hang. I went away from Norton precisely because Norton slowed things down tremendously.
People should be checking their version of ZoneAlarm. The latest (as of writing this) is 7.0.462.000 which was released on November 20, 2007 now works great. No CPU hogging or sluggish performance. Since I've updated from 7.0.337.000 everything was fine. There may be a problem with 7.0.337.000 that keeps saying it is the latest version and so never updates to the new ones.
People who do not have the latest version should download it manually by going to their website, then "Download and buy" then click on update under upgrade, go to the bottom of the page and select your product under the "update now" section.
User Rating: 8/10
Resource hungry but effective
Pros: Very Smart
Cons: Needs resources
User Rating: 3/10
frustrating, slow and poor vista support
Pros: Great firewall, easy learning curve, many options to customize for different skill levels, secure 3 computers for the price of one
Cons: limited vista support, poor performance, slow to release patches
User Rating: 4/10
slow my computer
Pros: good at blocking
Cons: takes me too long to turn off computer and slowing down overall speed
User Rating: 10/10
excellent firewall and virus/spyware protection
Pros: excellent protection works very well
Cons: after learning mode programs that have been oked are asked again ,again so is a hassel
User Rating: 6/10
It works fine, it's just kind of slow
Pros: Lots of settings. Cool interface
Cons: Obvious decrease in internet speed
The interface is pretty slick, and it has lots of custom settings. If you don't know what you're doing, you can keep the default settings and it will work fine. If you want more control, it's there if you know how to use it.
I'm glad I started with a trial, instead of plunking down the $40.00, because I'm not going to keep it. I reconfigured the thing to bare bones, and it still slows my internet to an unacceptable speed. I'm not talking about taking up too many system resources or slowing down the computer in general. I'm just saying it takes too long for internet pages to load. This is even after turning off spyware, cookie blocker, parental control, IM protection and lowering the firewall settings.
I think the program may just try to do too much, at the expense of performance. But if that's what you into, then this product will be just fine.
User Rating: 2/10
Terrible Product, Very Poor Value
Pros: Have not found any so far
Cons: Customer Support , Didn't work with my WinXP System,
I thought I could just go back to ZASS6.5 which worked fine but Check Point no longer provides montly updates for ZASS 6.5. So long Check Point. I will never use your products again. SHAME ON CNET TOO! You guys got this one wrong! The problems I've read about this software do not rate your Editors Chice Award!
User Rating: 9/10
The product is great
Pros: Great protection
Cons: The product sometimes interfers with AOL downloads...
User Rating: 9/10
Why ya'll hating ZASS?!
Pros: Strong firewall, anti-virus
Cons: performance slows down laptop slightly ; got to perfect Force Field
User Rating: 7/10
Slow startup solution
Pros: Price... substantailly lower for the 3-pack than oithers (I hate MIRs).
Cons: Like all security suite flavors, it has some minor annoyances. The worst one is the slow startup time. It's crazy how slow it makes the startup.
1) Disable "Load ZA on Startup" in preferences.
2) Create shortcut of ZAClient.exe and put this shortcut on your desktop. C:>Program Files>Zone Labs>ZoneAlarm
3) Put the shortcut in C:>Documents and Settings> {Your computer name} >Start Menu> Programs>Startup
Reboot PC and voila! Sucks that we have to do it, but it works and no more insane startup times.
User Rating: 7/10
zone alarm suite 7
Pros: light on system
Cons: annoying pop ups
User Rating: 2/10
ABYSMAL Customer Support - No response on two separate incidents.
Pros: Zone Alarm 7 ran well for a while until it stopped updating the virus & spy definition files; I was only 1 month into my 1-year subsription.
Cons: POOR customer service. Protection/software ran fine until it stopped updating the virus & spy definition files; queries to customer service & technical support went unanswered.
User Rating: 2/10
Don't waste your time with ZA Security Suite
Pros: Clean interface, Takes up little memory, No annoying popups.
Cons: After 2 months Anti-virus/Anti-spyware stopped updating. You need to pay $2.95 per minute for Customer Suppport. You need to pay $9.99 for a back-up disk.
User Rating: 10/10
The best there is!
Pros: Very Good product
Cons: No words for the software
The Antivirus is excellent even better thasn the new bitdefender 2008 . But the antispyware is grate!
User Rating: 3/10
Zone Alarm 7 does not live up to billing
Pros: Probably provides good virus and firewall protection
Cons: No FREE live technical support. Interface with Vista OS is poor. Too many alert warnings.
User Rating: 2/10
Huge Resource Hog - Debilitates System
Pros: All-in-one product
Cons: Crashes computers regularly
User Rating: 3/10
Vista Users, Beware!
Pros: Reliable firewall.
Cons: Many options missing for Vista users.
On its website, ZoneLabs trumpets the many sophisticated features the new software provides. However, many of the options present for the XP version (Identity Theft Protection, Anti-Phishing, Game Mode, Wireless PC Protection, IM Protection and others) are simply ABSENT on the Vista version. Additionally, since installing the program three months ago it has been unable to update its Anti-virus and Anti-spam files! Also, judging by the quantity of dissatisfied Vista users on their own tech support forum, these fixes are a long way off.
That said, the firewall retains the same reliably airtight security of previous versions and usability is familiar and easy. This is all fine, but lacking the many features as promised, new Vista buyers might well consider simply downloading the basic FREE version! Sadly, in ZoneLabs' rush to market they have turned out a surprisingly mediocre product.
User Rating: 3/10
Bye Bye Old Friend
Pros: The firewall worked most of the time.
Cons: Slows boot and shutdown to a crawl, slows internet access and e-mail access, spam filter only works with Microsoft e-mail software, degrades system performance, shuts down on it's own intermittently.
User Rating: 2/10
ZoneAlarm- Disappointed
Pros: Under XP Loved it
Cons: Under Vista- couldn't get it to install!!!!!!
Purchased new machine with Vista installed, updated all my programs to Vista compatible software, including ZA. Tried to install it and had nothing but headaches, wouldn't completely install, since it didn't completely install I couldn't get it to uninstall. It just about had my brand new machine in ruins, came close to restoring from back up. Thats how bad it was.
After several weeks of trying to get a refund as I couldn't use their software, I HAD 450 days of subscription left. Finally someone returned my email to inform me that to bad, so sad, you only have a 30 day money back guarantee. I wasn't seeking a Full refund, a partial would have been okay. Case denied!!
So, not knowing if it's fixed, Vista folks beware. Do a free trial if your brave enough to. XP folks, beware if your thinking of a new machine with Vista loaded.
I lost all respect for this company/ product. Again I didn't ask for a full refund but had over 450 days of subscription left when I removed their product from my machine.
BEWARE of this program. Side note I purchased Norton 360, it said it supports Vista, guess what? Norton installed without ANY problems, works fine. ZA lost a customer and by the way they lost a fan that touted their product to many people.
I was/ had been a LOYAL ZA ISS 7 fan! I had been using ZA ISS for several yrs.
I recently purchased a new machine that came with Vista preloaded. BEFORE making the purchase I checked all my add on programs to insure compatibility as I wanted to migrate them over.
ZA stated on their website that ZA ISS 7 WAS Vista compatible. After having some problems installing it, probably due to a Norton trial ware package that was also on the machine, got it installed. Only to discover that NOT ALL features are available under Vista.
I contacted ZA customer support and queried them as to why It was not 100% Vista compatible only to be told IT WAS 100% compatible. After many, many emails I finally got them to fess up that some features available for the XP SP2( my old box had XP) users ARE NOT AVAILABLE under Vista, as they let Vista handle it. The following was copied DIRECTLY from THEIR webpage!!
Windows 2000/XP Users Also Get:
Spy Site Blocking
Prevents spyware from getting on your PC by blocking its primary source: spyware distribution websites.
* Blocks you from accidentally visiting or being redirected to websites that distribute spyware
* Prevents spyware already on your computer from contacting websites to exchange information, give out your personal data, or get updates
Privacy Protection
Manages and blocks pop-up ads, online profiling, cookies, cache, and scripts so you can surf in peace.
IM Protection
Protects your instant messages - even those sent between different services - so they can't be monitored.
* Secures your IM sessions from spyware and virus infiltration
* Prevents IM spam
* Restricts your kids to IM'ing only to known, trusted people
Email Security
Quarantines suspicious attachments to help defend against unknown viruses; automatically halts outbound messages to keep you from accidentally infecting others.
Parental Control
Prevents children from viewing inappropriate content on Web sites.
* Blocks inappropriate Web sites with over 30 categories to filter including pornography, violence, and freeware
* Scans uncategorized Web sites before they load onto the Web browser to determine appropriateness.
NOTICE it doesn't protect your email when using VistaGET
User Rating: 2/10
An OK system with no custom setting and poor support
Pros: Covers email, effective at catching viruses without interfering with regular internet traffic
Cons: No custom setting for individual users (i.e., if you have a kid you are stuck with kid setting unless you are willing to take a risk), poor customer service,
User Rating: 1/10
False Advertising- Vista Version Excludes Features
Pros: Easy to use Interface with advanced features, good firewall
Cons: Doesn't include promised features, slow performance, locks up
The Vista version 7.1 does not include instant messaging protection, identity theft protection, spy site protection, or parental controls!!!
So, basically, you get the ZoneAlarm anti-virus for the Security Center price. Terrible!
Also, performance is horrible! It takes forever to do a virus scan. (about twice as long as McAfee's VirusScan) It slows down boot up and shut down.
Until Checkpoint stops defrauding people, I would recommend that everyone avoid this product!
All ZoneAlarm is good for is a very good firewall; everything else is a joke!
User Rating: 8/10
good parent control
Pros: stops plenty
Cons: slow to open
User Rating: 5/10
More Like A Beta Version
Pros: Improved anivirus and antispyware
Cons: Large amount of bugs and errors
The antispyware is much better than Spyware doctor and Spy-sweeper.It does a fantastic job at blocking spyware and from corner of your pc.
The firewall is robust.Proving cutting-edge technology at eliminating hacker and intruders and the intrusion prevention blocks all known exploits.It includes a learn mode which understands the programs and components in your pc.
The privacy manages passwords and blocks phishers and intruders from capturing your personal details.
CONS:Weak proactive defense.No vulnerability assessment.It runs high on memory.Due to large amount of bugs it crashes or unresponsive.No parental controls and no antiphising protection for Firefox or Opera.Antispam is weak.Had some trouble updating.Vista users may experience problems.
CONCLUSION:Zonealarm did improve it's antivirus and antispyware and includes robust firewall.But has lots of problems and large amount of bugs keeps it unstable.I don't think Zone alarm deserved the editors choice award form Cnet.
User Rating: 2/10
I don't know how this won an award...
Pros: Easy installation
Cons: Not all aspects work
User Rating: 9/10
A perfect compliment of individual strenghts
Pros: Kaspersky Anti-Virus - World Class Firewall- Excellent Spyware Detection & Removal
Cons: None other than the Program Control takes patience but rewards the user eventually
User Rating: 2/10
So sad, how a good product went down
Pros: Firewall: Lot's of options
Cons: Crashes, locks up, does not store all choices.
It?s sad to see that such a great product has fallen so far.
Zonealarm crashes my computers at least 1 a month, and normally twice a month. I bought the 3 computer integrated pack and have already pulled it off two of the computers. Any firewall is better, even the lame Microsoft firewall is better, than crashing my systems.
If you run 24/7 and want your system to hang and crash, if you want zero support from your vendor, then get Zonealarm. Otherwise, get anything else.
User Rating: 2/10
Terrible Terrible Terrible
Pros: Expensive so must be good ?
Cons: Uses up all your resources and locks up computer often
I wish I never bought this program.
Buyer beware.
User Rating: 9/10
Best all-in-one Security
Pros: Strong firewall, and great anti-virus definitions from Kaspersky
Cons: possible slight learning curve for new users
User Rating: 3/10
What happened to ZoneAlarm?
Pros: Well, it still has name recognition, barely
Cons: Slows system, protection is so-so
User Rating: 2/10
A BIG disaster!
Pros: Not one that I experienced
Cons: Corrupted Windows XP Home edition
I have to take back my negative comments in the review I posted. I discovered a hard drive failure on my C drive that was really the root of all evil. It was just a coincidence that the hard drive began to fail while I was installing Zone Alarm Internet Security Suite. After replacing the C drive I reinstalled Zone Alarm & it's running fine.
I have to retract my negative comments about this product. I discovered that a hard drive failure was the root of all evil.
User Rating: 9/10
ZoneAlarm rocks!
Pros: Uses Kaspersky engine, good anti-spyware and great firewall.
Cons: Slow your PC at the begining. As it uses Kaspersky engine, it should be the same virus signatures. I tried both but Kaspersky found that ZA missed (potential virus)...
User Rating: 2/10
Latest version just doesn't work
Pros: Easy to use and includes wide range of features
Cons: Latest version makes my PC unusable
No information from Zone Alarm about problems. Finally uninstalled it and gave up. ZA Software is no longer usable on my PC. I am running Windows XP with all updates. This same type of problem happened last year when they upgraded their Software.
At this time I would not recommend Zone Alarm.
User Rating: 3/10
Not good as Ver 6.5
Pros: Same security
Cons: Slow on startup
User Rating: 1/10
Makes your computer safe by blocking the ENTIRE INTERNET
Pros: Safe? Maybe?
Cons: Blocks all internet traffic after an hour
It's not safe to run without a firewall, but seeing as how I can't run with this one, I have no choice but to uninstall it and look for something else.
Really retarded job, guys.
User Rating: 2/10
Formerly loyal user - finally frustrated to death!
Pros: Uninstalls itself completely
Cons: Doesn't work, abysmal support
User Rating: 1/10
Lame software, Waste of Money
Pros: It can be turned off.
Cons: It is a system hog.
User Rating: 1/10
The worst program that I have ever installed
Pros: It uninstalls smoothly
Cons: It made my computer take forever to do anything
My printer no longer started printing pages immediately. It took 4 minutes to start and then each page came out exceedingly slowly.
It used to take me less than 4 minutes to scan and OCR 6 pages with either OmniPage Pro 15 or Adobe Acrobat 8. This morning it took 65 minutes.
It took about five times as long as normal for my computer to boot and several times as long as normal for my computer to shut down. The first night I had ZAIS 2007.1 installed, I waited 30 minutes for the shutdown to complete before I went to bed with it still in progress, to awake to find that the shutdown was eventually successful.
The second night, my computer would not shut down. Everything was frozen. Task Manager did not work. I tried to restart by holding down the restart button, but that had no effect.
My computer would freeze for minutes and then come alive with no explanation. Sometimes I could not even open task manager.
Some programs would not open until I tried several times.
The start menu would freeze in place and not respond.
I have now uninstalled Zone Alarm Internet Security 7.1. It was easy, perhaps the best part of the program. On rebooting, my computer runs like its old self. I?m still waiting for ZA tech support to get back to me with a work around, leaving my computer unprotected. I guess that I?ll now have to return to Norton.
Comment: Of course, it could be that all these problems were caused by Norton Internet Security leaving something behind when it was uninstalled. If that is possible, I'd like to read the facts.
User Rating: 1/10
Either it works or it doesn't
Pros: If users report a 1 then it clearly sucks!???
Cons: If users report a 1 then it clearly sucks!???
Editors please test the firewalls and AV's in varying environments.
User Rating: 1/10
This internet is TERRIBLE!
Pros: Not much to brag about except the setup.
Cons: Blocked alot of websites. Not easy to configure.
User Rating: 8/10
Great firewall and virus suite
Pros: It learns your habits
Cons: Sometimes slows page loads
It took a few days for the automatic learning feature of the Zone Alarm to acclimate to my browsing habits and then the alerts quieted down to nothing. Now I have the security I want, my computer is invisible on the Internet, the virus definitions are updated every hour on the hour, and best of all I have a full rebate coming in the mail. Highly recommended.
User Rating: 9/10
Works great on my Vista Home Premium
Pros: ZoneAlarm and Kaspersky Anti-Virus the best of both worlds.
Cons: Could be easier to navigate around.
I now have ZA 7 on one laptop Dell Arunning xp, on laptop running Acer Vista, and on desk top running it. It is working great on all three. I love it more and more.
User Rating: 2/10
crashed my streaming vids and audio, can't download
Pros: used it for years
Cons: stopped streaming and downloading
User Rating: 2/10
Worst software I've ever used
Pros: Nice-looking interface
Cons: Difficult install, rendered computer almost useless
User Rating: 9/10
A very good security suite.
Pros: Easy user interface, reliable firewall and anti-virus/anti-spyware + free upgrades for 1 year which include not only database updates, but entire program updates if available.
Cons: Can be difficult to stop a scan that is already in progress on a slower PC. Cheaper to buy new version at Amazon than to renew license through Zone Alarm.
User Rating: 1/10
I have lost all respect for CNET for recommending this garbage
Pros: Nothing at all
Cons: Slows system to a crawl. Can't deal with multiple users.
The bottom line is that ever since I installed this program, it has taken 3-4 times longer to boot up my PC (AMD X2 4400+ with 2GB RAM and Windows XP Pro). Web pages tend to load excruciatingly slow, and some links don't work at all (no message or alert, you just click and see nothing happen). To give you an example, I had to shutdown the application just to complete this form, since it blocked the rating button!
Even more frustrating is the fact that it takes as much as 10 minutes to switch users or restore my session when the PC goes into screen saver mode. It also takes significanlty longer to shut down.
This is an absolutely terrible product, and CNET should be ashamed of themselves for recommending it. From now on I will trust the user reviews and not the editors'.
User Rating: 2/10
This bloated crapware makes McAfee look elegant
Pros: effective protection
Cons: slow downs & freeze ups on XP and Vista
User Rating: 4/10
ZA Internet Security seems to have been hacked
Pros: faster than a locomotive
Cons: As effective as soap bullets
Updated on Nov 24, 2008I don't know why I stick with ZA. I'm on versiion 8+ now (11/2008). It still sux. I enter email addresses I want to allow and to block. The lists are blank in as soon as the next boot-up. sometimes they last a week. Same for websites I put on the "block" and "allowed" lists. My settings disappear, letting SPAM, and malware in that deletes or changes files AND DATA. Report this to Checkpoint/ZoneLabs? Just try it. There ain't no way!
User Rating: 2/10
THE WORST UPGRADE - SADLY
Pros: None, the new version is awful
Cons: Slows your machine, crashes, bad customer service
The software is full of flaws. You need to have the manual with you to do a simply web surfing. Their customer service is poor (to be polite) and the worst if you have to pay extra for a phone call to get solutions.
I uninstalled the program and asked for my money back.
Sad, it really was the best, now between the worst.
User Rating: 1/10
Danger! do not buy!
Pros: No way to tell made my computer crash
Cons: System Crash with Vista and little support
What do you do when you get the blue screen that says Collecting data for crash dump! You try to get support from the vendor ... What do you do when the vendor only offers Q and A support with no real people. You find the next support level With ZA that would be Email. Then you wait 5 to 7 working days for a responce. IS this a good buy? I dont think so. Also the crash dump is only one of 5 other problems DONT BUY ZA
User Rating: 3/10
Very Disappointing!
Pros: None I can honestly think of.
Cons: Too many to try and list.
On the positive side, I was refunded fully with very little trouble.
Bottomline- DO NOT BUY THIS SOFTWARE!!!!
User Rating: 9/10
Suberb intergrated suite
Pros: Ease of install & configure; unobtrusive; accurate; well-priced
Cons: None of merit - wish they had included ESET's NOD32 for AV (top-rated) instead of very good Kapersky AV
After extensive research, I chose ZoneAlarm Internet Security Suite 7. I also chose ESET's NOD32 Anti-Virus, as I really wanted "best in class" security.
After first installing NOD32 (which is also a great product), I then installed ZA. The installation went flawlessly, automatically recognizing I had another AV program installed.
ZA first operated in "Auto Learn" mode for 7 days, then switches to a more secure mode. You are given the choice of continuing Auto Learn mode for another period, if you like, at any time.
I've used ZA in my home network, and while travelling, using everything from public WiFis to hotel LANs. Intrusions have been detected and dealt with seamlessly, with no false positives.
I highly recommend this product. Note: The included Kapersky AV is itself an excellent AV product, and one that most would be satisfied with. I simply chose ESET as it has been rated slightly higher than Kapersky.
User Rating: 9/10
MAX SECURITY AND PERFORMANCE
Pros: CANNOT FIND BETTER
Cons: THE BEST PROTECTION
User Rating: 2/10
Huge CPU drain!
Pros: good security (as far as I know)
Cons: spindle runs continuously because of high CPU usage
I bought this product based on the high rating from the Editors at CNET, but I guess everyone makes mistakes!
User Rating: 1/10
READ THIS BEFORE YOU BUY!
Pros: Tech staff actually DID get back to me, contrary to some of the things I had read. Also uninstalls cleanly, which is nice, because you will want to uninstall.
Cons: DOES NOT WORK WITH XP
If you install this software, then logoff, "fast user switching," recovering the desktop from "sleep mode" and shutting down the computer all become unacceptably slow - by this I mean more than FIVE FULL MINUTES. You will be forced, as I have, to uninstall.
Zone Labs' tech support had no solution to this and astoundingly said that they don't recommend using the software in a multiuser configuration. Perhaps they should mention this on their website, where they claim compatibility with XP.
The customer support rep sounded unsurprised when I requested my refund.
I hope this helps other people from making the same mistake I made. As for CNET Editors - please get on the ball - a lot of people depend on you for honest and thorough reviews. You should have identified these issues.
User Rating: 1/10
Good luck, Vista owner
Pros: Great Product....little bit of deception on the website
Cons: No ID protection (FREE offer)
Hey, ZONE ALARM...don't be a lie phish site. Fix your ambiguous explanations and quit selling a product that isn't ready. Who do you think you are, Microsoft?
User Rating: 9/10
If you really need security this is it.
Pros: Firewall is legendary, ease of use.
Cons: Not sure of the quality of the antivirus yet.
User Rating: 2/10
Not as good as I thought it would be
Pros: Nice features
Cons: Feezes all the time requiring HORRID uninstall/reinstall procedures
User Rating: 9/10
Best Product possible
Pros: everything
Cons: its giving norton a run for their money
people. How can they complain about aproduct that is so perfect... I mean its got almost everything u need... one of the best AVs,excellent spyware detection ,cool IM protection, parental lock is excellent(i don't have children but it does help against others who use my laptop), and what can i say abt its
firewall. Only thing is that u need to know how to tweak its settings for optimum performance.Also one can use it alongside prevx for added protection.
User Rating: 9/10
The best of all the ISS's
Pros: Ease of use; not a resource hog
Cons: slight lag on startup
Installation was a breeze even after having all of these other applications loaded and removed. Six months later, and other that a slight lag during startup when the software is checking for updates, and I have no complaints at all.
Additionally, I have had no problems using my additional spyware apps (Ad Aware & Spybot S&D) in concert with ZASS.
I would highly recommend ZASS to anyone.
User Rating: 8/10
ZoneAlarm ISS 7 is simply fantastic
Pros: Effective, Smart & Easy to Use
Cons: Trial version renders your PC sluggish during booting
I hesistated before purchasing the licence. I'm glad I purchase it at last, although, it still slows down my notebook during booting, not as bad as the trial. I think I can live with this bench marking it with the functions it performs.
I'll recommend this product, any time, any day.
User Rating: 9/10
Excellent Protection
Pros: light, fast, secure
Cons: confliction with other anti virus programs
User Rating: 8/10
Huge improvement over McAfee and Norton
Pros: Very fast, catches lots of items
Cons: Often asks to reboot after updates and is sometimes too sensitive
The program installed easily and quickly onto two thinkpads. One is 4 years old, and the other is less than a year old.
User Rating: 2/10
looking for a crash ?
Pros: crashes you r computer 110%
Cons: real bad support
Just got Kaspersky suite 6 and no problem at all !!!!
User Rating: 2/10
One desktop and one laptop ruined.
Pros: Seemed to block all intrusions.
Cons: Extremely resource hungry.
Resource heavy. Made my computer come to a crawl. I will be taking my chances with Norton Internet Security 2007. Supposedly rewritten code and light on resources.
I wish luck to all those who dare to install this on their machines. One suggestion back up all of the important stuff, before you do.
User Rating: 7/10
First Impression
Pros: Easy install
Cons: Slow virus checking
User Rating: 9/10
Best Overall Suite
Pros: Great Virus protection at low cost
Cons: none really
User Rating: 2/10
This program is crap
Pros: the name sounds cool
Cons: makes my computers slow down and freeze
User Rating: 1/10
version 7 crashed my PC
Pros: None version 7 stinks
Cons: version 7 is unstable
User Rating: 5/10
Was a good product until I upgraded to Windows Vista
Pros: Great product for Window XP works well the firewall and antivirus are flawless
Cons: They said was Vista ready......NOT the case still beta testing for Vista
Zone Alarm will not refund my remaining 9 months of my current license. So now I have to buy a different Internet Security Product that is Vista ready.
User Rating: 1/10
Buyer Beware!
Pros: None are left
Cons: Garbage in, garbade stay - Wha' happen?
User Rating: 1/10
Are there any ratings below ONE?
Pros: I get to format my drive again
Cons: I have to format my drive again
User Rating: 2/10
Why using this?
Pros: Parental control
Cons: Slow machine
This thing is terrrible... My CPU is buggy now
User Rating: 10/10
Never a problem
Pros: Works with no problems
Cons: none found yet
After using ZASS7 since the time I wrote my prior review, I am receiving various types of error boxes popping up. I noticed that I am unable to check my outlook express mail, when the antivirus scanner is working-because it will popup a outlook express error box and the mail box will close. If I try to surf the web when the scanner is working, I will also receive an error box, with some unrecognizable numbers/letter configuration from ZA and the AV scanner will stop at the file which is being scanned and the timer will continue working. The scanner timer will continue but the scanner will not. The only way to override this is to shut the scan down and start all over. Due to this and other strange behavior errors, I will be uninstalling this Brother of Norton!
User Rating: 2/10
Don't install 7.0; Keep version 6.5.
Pros: None really. Used to be a good product until version 7.0.
Cons: Switching to Kaspersky antivirus messed up Zone Alarm
My wife's computer with 2000 Pro OS died shortly after installing 7.0 so I figured she did something wrong. She is now using windows firewall and another anti-virus.
My laptop with XP Pro did not work correctly after installing 7.0 and I did the removal of all files as an email from Zone Labs directed and it finally works, but only after many hours of trying to figure out the various problems.
I installed 7.0 on my Desktop with XP Home and it kept rebooting after logging on. In safe mode I uninstalled Zone Alarm and it worked fine. After re-installing Version 7.0, I could log on only as a "Guest" first, and then switch to my user name, but not all programs functioned.
After numerous wasted hours and many emails to tech support finally a Zone Labs Tech called me. It still took three weeks for him to figure out what to do. After doing a clean uninstall, I was told to go back to 6.5. I did, and now my computer works fine again.
Moral: Stay away from updating to version 7.0. Stick with 6.5. The anti-virus and anti-spyware is still being supported so you can still use 6.5.
User Rating: 8/10
Superior product
Pros: Seamless, comprehensive, reliable product
Cons: Inexperienced users may find it overwhelming to learn what to allow or deny
I researched and read all users' reviews of various security software products. I made my decision: The cumbersome Symantec software had to go! I uninstalled it from my hard drive. I downloaded Zone Alarm Security Suite.
"What a relief to have total and seamless Security for all aspects in one product! Thankfully, Zone Alarm Suite also found and quarantined 4 trojans which I was able to delete that had been undiscovered and untreated by the previous, anti-virus software I had been using. My computer was now back up to operating at lightening speed!"
There was just one small, frustrating bug. After installation, my internet explorer inexplicably was unable display any zonealarm.com or zonelab.com web pages. This was very strange because those were the only two websites that it wouldn't display. Well, it took just a matter of hours after contacting Zone Alarm for their techs to resolve the minor problem! Thank you for such excellent technical support!
Zone Alarm proves once again to be the superior product. My computer and I are both "happy" and secure again.
User Rating: 1/10
Ruined my Windows XP System
Pros: There are none.
Cons: Terrible Product and terrible Support
User Rating: 9/10
Honestly, the most secure my computer has ever been.
Pros: A very complete security suite, that really really works.
Cons: It slows down start-up times, some programs, and sometimes the internet. But nothing that can not be fixed with the changing of a setting or two.
I can honestly say that i surf some not so safe sites on the internet and this security suite blows Norton out of the water. It will catch the virus' and trojans, and or worms before they get into my computer; where Norton only would fix up the mess they left behind after getting through.
There are soo many features of protection this program is soo very complete. I love it, i really do.
No offense... but to the people who think it is not so good of a program, or think it causes problems, those people have set it up wrong, have conflicting scanners already running, or simply dont know what portions of the program to disable under certain circumstances to allow the users ability to do certain things or use certain programs that ZA will not allow under default settings.
Learn this suite and how to truly use it and you will be fully satisfied with its tremendous protection and loads of useful programs including an operating system firewall underneath the internet wall, for mutiple layers of protection. And its detection of virus' and such is second to none! faster than any ive ever used.
Truly Awesome.
I wanted to add that before installing any new anti-virus you must uninstall any previous one you might of had. Also make sure your system is somewhat up to date with adequate memory. And use the help button in the corner of the interface to learn what the different areas of the suite provide and gaurd against. You will find out why different things may no longer run on your computer, especially ones that try and interface with the internet. If you do all this, you to will understand and see how good a program this really is. The CNET Editors would not have given it such high regards if it was as lame as some of the users opinions seem to suggest.
User Rating: 5/10
Version 7 is bloatware
Pros: Easy to use
Cons: Slows the computer; Slows bootup; Nagging messages
User Rating: 4/10
Stay away from upgrading, stick with old version
Pros: Great Firewall, Great Customer Support
Cons: AntiVirus caused my system to fail on startup
User Rating: 8/10
Great product, don't be fooled by the bad reviews
Pros: Fast scan time, excellent anti-spam, clean interface
Cons: Requires basic knowledge of PC to install properly
User Rating: 3/10
Didn't work too many times
Pros: Looks nice
Cons: Doesn't like CAB files, halts; ssllooww!
ZA worked with me, but to no success. Told them am using V6.X. Waiting for improvements to try again.
User Rating: 1/10
Extremely buggy
Pros: absolutely nothing
Cons: Blew up two computers.. isn't that enough
User Rating: 9/10
Excellent and it works!
Pros: It works as it should!
Cons: None really
User Rating: 1/10
ZoneAlarm is a buggy software
Pros: Interface, Gaming Mode best firewall
Cons: Still lots of bugs in Version 7
1) System hangs when I try to restart.
2) Constantly telling me that Anti-virus database is not up-to-date.
3) Problem using Windows Live Messenger (though this problem is fixed in last patch)
Clearly quality of this product has degraded since Version 7. I don't ZA developer fixing these serious problem fast enough to satisfy their customers.
Once my subscription expires I will look for another Internet Security Suite.
User Rating: 9/10
It meets my requirements.
Pros: It does it all.
Cons: Cost per user.
Like I said above "It does it all." And when used with the ZoneAlarm Router, it does it even better.
User Rating: 3/10
What Happened in ZoneAlarm 7??
Pros: Good Price
Cons: Multiple Errors, reboot in Safe Mode required to remove.
User Rating: 1/10
Poor No Vista - No XP
Pros: A one time great product
Cons: Poor today - No Vista - Poor Xp
User Rating: 4/10
The inclusion of Kapersky in v7.0.337 ruined what used to be good software.
Pros: Good security, easy enough to use
Cons: Destroys PC performance, advanced options not easy
The upgrade installation failed first and then refused to recognise my licence. After a clean reinstall as instructed by the ZA helpdesk all settings were gone. Then my pc's performance became abysmal, on the level of doing graphics on a 286 machine, if you remember. Two instances of Scanningprocess.exe and a few other processes often keep the processor so busy that the PC becomes extremely slow. After waking the PC up from hybernation mode ZA has to be restarted because it will refuse to allow the browser to connect with the internet.
All in all ZA without Kapersky was what you are looking for in a security suite, but with Kapersky it is a suite I will replace when my licence expires next month.
User Rating: 10/10
Very nice product
Pros: All-in-one protection, easy to use, lag free
Cons: has to be reinstalled to upgrade.
User Rating: 9/10
Just Does the Job
Pros: Smooth and easy to use Outstanding Firewall
Cons: No Shredder
User Rating: 1/10
WORST PRODUCT EVER!!!
Pros: There are no pros to this product as it destroyed some of my programs.
Cons: Everything about it!
User Rating: 7/10
Past version better
Pros: Easy to Use
Cons: Spam Filters Locks up Outlook Express
However after I installed Version 7 my Outlook express would lockup when I tried to Reply to a message. I emailed ZA and still have not received a responce ( 2weeks). I found on there board that the Spam Filter was the problem. I turned that off and now Pulook Express works correctly.
This has now been over 3 weeks since I upgraded and they have still not fixed the problem.
I am now thinking of switching to another product.
User Rating: 2/10
Forget it!
Pros: They answer the phone quickly and refund fast!
Cons: Crashes XP media Center 2004
User Rating: 3/10
Poorly supported and troublesome
Pros: When it works it works
Cons: Slow service response; poor support; troublesome upgrades
User Rating: 4/10
Not a consumer-friendly product
Pros: Good overall program
Cons: Not for people who don't work in the IT industry
If this product wants to reach a wider customer base I would recommend they broaden their design team to include customer-oriented people to effectively translate the product for the vast majority of users.
User Rating: 7/10
It's ZA alright, but not checkpoint
Pros: Great protection, obviously, I mean it is ZA.
Cons: CHECKPOINT?!
User Rating: 2/10
High Ratings Comical
Pros: Comprehensive Internet Security Solution, Thorough documention, Relatively intuitive interface
Cons: Horrible customer support, Upgrade process hit or miss
One system had no difficulties in upgrading. I performed a clean installation without any outstanding issues. The second system I upgraded experienced multiple problems on installation. In my opinion, the measure of a solution is not when things are going well but how the company supports its products when problems arise. This is where ZoneAlarm fails utterly.
Users are primarily given three (3) options for technical support. The user forums, email support which has a two (2) day turn around, and "premium" telephone support for $2.95/min billed to your credit card. So, in order to get reliable support from a ZA representative in an expedient manner, you need to be willing to spend more money for the support than the cost of the software.
Premium telephone support was not an option for me simply on principle, so I attempted to resolve my issue by searching the forums, which I found to be tedious and inadequate .. but what else did I have to do while waiting two (2) days for a ZA technical support individual to contact me and initiate a game of email tag?
As one of the myriad of posters on the ZoneAlarm forums on the upgrade issue, I have given up. I will stick with v6.0 until I have another issue or it is no longer supported. At that time, I will evaluate other Internet Security providers and choose one with a more favorable customer support model.
User Rating: 3/10
Unprofessional
Pros: When it works -- it works well. Not as resource intensive as Norton.
Cons: Unable to fix long standing problems, rediculous customer service -- and you have to pay for it!
On THEIR message boards were people with the same exact problem who were hopelessly looking for answers. Apparently ZA is not or cannot find answers. They told me to call Microsoft.
The Microsoft tech laughed when I told him the story and he fixed the problem. Now a few weeks ago I unwittingly upgrade to 7.0 and the problem reappears.
ZA tech has provided 7 solutions that do not work. I am giving them one more chance then it's back to Norton (ugghh).
Buyer beware.
User Rating: 2/10
Poor performance indicators
Pros: Nice menus
Cons: Never know if it is 100% active
Try another product that gives more assurances.
Still learning the Tricks of the Tricksters.
User Rating: 9/10
Best security suite on the market
Pros: Excellent firewall protection, user-friendly customization
Cons: Email protection quirky
I think the MailFrontier and Outlook marriage needs a little work. Outlook still quarantines some email and I would prefer to leave to MailFrontier. Also when I high-light single quarantined email and click "Allow Sender's Company" MailFrontier applies the feature to unmarked junk mail as well. Quirky! For the most part, however, the email security does a good job, although the "allowed" and "block" list features could be refined in the preferences section/
Zone Alarm Security Suite gets my highest recommendation.
User Rating: 9/10
Best overall protection
Pros: Superb Firewall and Anti-Virus
Cons: Good anti-spam - SmartDefender needs improvement
User Rating: 2/10
Currently use - Zonealram 6.5 - upgraded to 7 as recommended by Zonealar, - don't do it -screwed PC!
Pros: Used to be good
Cons: Upgrade screwed my PC
User Rating: 5/10
bug fixed temporarily
Pros: good overall
Cons: contains secuiry flaw
User Rating: 5/10
Disappointed
Pros: great firewall, antivirus and antispam - easy to use interface
Cons: slow to scan system
User Rating: 2/10
If it ain't broken why fix it?
Pros: None, don't upgrade
Cons: crashes with XP, freezes the computer not enough space for all
I agree with other users. ZoneAlarm 7 was released WAY too early.
This version is garbage.
User Rating: 3/10
ack! blue screen of death on w2k sp4 upgrade
Pros: Clean install on winxp, firewall works great
Cons: disapointed with ZoneLabs now
User Rating: 2/10
Unbelievably high score from CNET
Pros: Firewall is still okay, I guess
Cons: Absolutely everything else
As I read on a ZoneAlarm user forum: the decline of a quality product to the current state of affairs is of mythological proportions.
For an idea about the magnitude of the problem, read a bit at http://forums.zonealarm.com/zonelabs/board?board.id=inst
r.
User Rating: 9/10
Excellent security software!
Pros: Low use of system resources;finds viruses others missed; great firewall!
Cons: None found yet.
The installation was smooth with no problems whatsoever. I then had it run a complete scan for viruses and spyware. It found 17 viruses and spyware issues that Norton had neglected to detect. My computer is running much smoother now and I have yet to have a single problem with Zone Alarm.
Great software!
User Rating: 9/10
This IS the BEST !!
Pros: Covers all the bases, with one product....minimal system impact
Cons: Startup scan takes a few minutes - but worth the wait.
I suspect that the BSOD people out there had a spyware/corrupt file issue that ZA caught and that may have caused their problem. Running this product on a variety of machines and conditions has NEVER caused me a problem, let alone a BSOD.
The only downside I see is that it does increase the initial boot time while it runs initial scans, but for me it is worth the extra time to know that I'm starting the day 'Clean'. ZoneAlarm is still TOPS on my list and rising!
User Rating: 8/10
Excellent protection
Pros: It works well and doesn't cause problems like some security suites
Cons: The antivirus scanning engine is a bit slow
I love this security suite. It gives you the most trusted name in dynamic firewall software, an operating system firewall, antivirus technology licensed from Kaspersky, antispyware and much, much more. I really like the fact that the antivirus and antispyware signatures are updated every hour.
So far, it has worked perfectly. The only thing I am a bit disappointed in is the antivirus scanning times. It seems a bit slower than Norton was, but it's still acceptable.
I bought ZAISS 7 around 5 months ago. I have actually only been able to use it for about the first 3 weeks. It started out fine, but with every revision and update that I've tried since, it became worse and worse.
It caused problems like making my computer take upwards of 5 minutes to boot up. The on-demand virus and spyware scans would crash all the time and never complete. The longer my computer was left on, the slower it became. I would click on an icon to launch a program and have to wait for up to a minute before it would start. Web browsing was painfully slow, even though I have a 7mb cable connection. The latest version causes my computer to take over 4 minutes just to shut down!
I really wanted to like this software, but it is hopeless. I went back to NAV 2007 4 months ago and everything has been fine. No more Zone Alarm products for me.
User Rating: 9/10
Excellent. Less problems than previos version but runs heavier
Pros: Better antivirus, but otherwise basically the same as the previous version.
Cons: ScanningProcess.exe.??? After installing, WSC detected no antivirus or firewall.
Having used ZASS for 2 years, this version detected 3 viruses on the initial scan. After using version 7 for two weeks, there've been no problems. This computer has only 256 mb ram with an old 1.8 processor & although ZASS 7 is more bloated, it hasn't really interfered with performance. It loads faster than version 6 at start up & seems to have less internet connection problems.
User Rating: 5/10
Effective, difficult to install, cpu resource hog
Pros: Good if succesfully installed
Cons: Installation crashes many systems help limited
User Rating: 2/10
Not Zone Labs anymore.....
Pros: I can't name any anymore
Cons: Increased system requirements, terrible protection
User Rating: 5/10
Great Product...Gone Bad
Pros: A Proven Past Performer
Cons: ZA - Just Didn't Get This One Right.....
I don?t how my first opinion was saved since I didn?t click on ?submit?. What?s up CNET??? Anyway here?s my write-up?.Rating =7
I ditched Zone Alarm (ZA) after 3 years upon the ZA 6.5 update. The so-called new enhancements slowed my system and would not allow programs to load. FYI, I?m using Windows XP Pro. I switched to Norton 360 which worked, but caused significant intermittent drain on resources. I ran N360 for 18 months and decided to try Kaspersky Anti-virus 7 (KA7). Besides causing major problems on start-up, it (KA7) doesn?t have a built-in firewall. Amazingly, KA7 recognizes that it may cause problems with your OS and recommends disabling the ?start at launch? feature thus requiring one to manually start the program?.get real!!
So I decided to Try ZA7 hoping that the bugs had been fixed. They were. ZA7 goes through a learning phase for 19 days. During that time start-up is slow. Afterwards things revert back to normal. Drain on resources is low so you can work without interruption. To get the most out of ZA7 you must spend time getting all the setting right. ZA7 is great for the experienced user, but may be a little frustrating for the novice or less patient.
Thus far I don?t have any major complaints with ZA7. It?s an effective program with great features for an ?all-in-one? security program. I recommend it, although Vista users may have a different opinion. I?m not switching to Vista until the release of SP1 or maybe SP2. So, I?m back with ZA?I just hope they don?t screw it up again with some weird update enhancement.
User Rating: 2/10
Messed up my system big time
Pros: All in one package
Cons: heavy on system resources
Ken
User Rating: 2/10
Disappointing
Pros: Prettier than Version 6
Cons: Doesn't Work!
User Rating: 1/10
Nonexistent at times.
Pros: In depth forum for support.
Cons: Where to begin, where to begin...
What's possibly the worst yet, and should NEVER happen with your Internet security suite, the last program update was actually a VIRUS!!! ...and only admitted to and announced in the forums - without going there, I would have never known. The following update resulted in the software discovering ten virus on my PC ranging from trojan to worm. This, the PC I use for sensitive business! Unacceptable. Which I will conclude as my rating for this final evolutionary state of Zone Alarm. Four months in and unable to return for refund, I am forced to cut my losses and purchase another. I'll certainly do better research this time - including searching the message boards.
In my original opinion, I failed to mention that I not only found and read the forum, I did everything it said. I followed all of the instructions for a clean install, made all of the adjustments and configurations, etc. I've spent hours trying to make this work on a fairly new PC a two laptops over the last four months. The program simply doesn't work properly.
User Rating: 3/10
Useless, avoid at all costs.
Pros: Anti-spyware seems to find most concerning items, when it's running properly gives a patina of security.
Cons: Significant bugs and problems, AV incredibly slow, autoupdate crushes
The ZA suite was originally easy to install, seemed easy to customize to gaming, regular AV/AS updates, but soon became incredibly problematic. With the earlier versions (6.5) my computer would begin loading slower and slower, finally I had to spend hours searching the ZA forums to identify a solution (deleting the .rdb files), not a customer-friendly solution to the program destroying computing responsiveness.
Upon upgrading to 7.0, I'm experiencing similar problems. At startup, the computer will hang for an hour, the CPU Usage stuck at 50 - 60%, when the program updates it will again bring the computer to a standstill, making it unusable for anything else. The AV is incredibly slow, running 2.5 hours (during which the computer is not usable for much else) for 30k files.
In summary, this program is NOT ready for "primetime". Clearly the QA was not done with the necessary depth and the product shows it. My suggestion would be to avoid the "suites" (particularly this one) and find the less intrusive and less fussy programs that are stand-alones.
Aeschylus
User Rating: 8/10
Excellent overall PC protection software
Pros: Firewall, antivirus, antispyware, ID protection all in one
Cons: No incoming mail scanning tab as they do outgoing mail
After further tweaking, I dound that ZASS 7 does have incoming email scanning. This is an excellent product and the Internet Security Suite provides the best overall internet protection of any other product on the market. I am glad that I decided to give it a try. Triple coverage in one location...can't beat that!!
User Rating: 2/10
All the alarms those Mac vs. PC ads poke fun at
Pros: Doesn't slow down system as much as old Norton
Cons: Too damn many questions and alarms, like a pestering aunt
User Rating: 9/10
Great Product
Pros: Excellent alternative to McAfee & Norton
Cons: Erm.. haven't found any!
So I looked into alternatives and a friend put me onto Zone Alarm. I looked into reviews (including the editor's on cnet) and the firewall always seemed to come out top. Overall, the suite had excellent reviews and I certainly don't disagree.
The program is easy to use and you can set up different prefferences for individual programs or websites. The spyware scan is always picking things up (although I also run AdAware alongside it since it is good practice to run more than one anti spyware product) and the virus scan and firewall have also done their job with a degree excellence.
I have not experienced any of the problems other reviewers have reported. The spyware and virus software is updated automatically without a hitch - and Zone Alarm doesn't insist on telling me everytime like McAfee does.
I can keep details in the vault to prevent passwords, etc being sent over the net withour my knowledge and the email spam filter is great too.
I have excellent security for my computer and none of the annoying problems that I had before with McAfee. This is an A* product.
User Rating: 4/10
RAM Hog and Slow
Pros: Works well for security
Cons: This new version 7 has changed a great program into a mediocre one
From what I've been able to research, this result is normal and typical.
I've emailed support. Even though I'm a paying customer they don't respond. ZA has telephone support, but only for high charges.
I'll either go back to the previous version or change to another software. If you have a desktop machine with a couple of Gb of RAM and don't mind a bloated program. If you have a laptop with 1Gb like I do (or you have less RAM) then stay away from this program for now.
User Rating: 1/10
ZoneAlarm 7 is a Virus Equivalent
Pros: Nice color scheme.
Cons: Freezes computer
User Rating: 1/10
"JUNK" is not a strong enough word.
Pros: NONE WHATSOEVER
Cons: There is not enough time and space
User Rating: 5/10
It works, but is definite resource hog
Pros: Seems to do it's job
Cons: Slows booting down, hogs memory
There was NO preexisting spyware, antivirus, etc. etc. installed (this was a fairly bare-bones unit).
Install went fine and I liked the looks of the suite, but I noticed a huge slowdown in startup time - comparable to booting my old WinMe computer with Norton, the whole reason for a new machine! I checked and tweaked all the other programs that load on boot, with no improvement.
So I uninstalled ZSS 7 and presto, my boot time was back to a few seconds rather than a couple of minutes. This is apparently a "known" issue.
I thought I would give it one more chance (since I installed it before installing all my other critical software - Office, etc.) so after cleaning all traces of it off my system (it uninstalls pretty clean, but not without traces if you look), reinstalled thinking it might help to do it AFTER all my key software was loaded.
Back now to extremely slow boot times that almost seem to get worse with every boot. That's really my biggest complaint, although I also have the problem with the double load of the scanning process, which is indeed a resource hog. And there are times when response when surfing seems slow but since I am a satellite user I say this with a grain of salt given the variability of satellite response times. But I DO notice a perceptible delay between the time I click on a link and my satellite modem actually showing the transmit going out, and a noticeable difference between what the little "internet in/out" green and red bars say the traffic is versus what I can actually see the satellite modem showing.
If I notice an impact on performance with a 2 GB brand new machine, I can only imagine the impact on older, slower machines with less RAM.
I have no complaint about the protection, but I switched to Zone Alarm from a lifetime loyalty to Norton (beginning with it's utilities back in the DOS days) precisely to avoid the system hogging that earlier versions of Norton Security also suffered from. And as a previous reviewer pointed out, I bought my new machine precisely because I wanted a fast, responsive computer after too long with a slow and increasingly unstable one.
I agree with others that anyone considering a purchase should check the ZoneAlarm user forums - the advice of one of their "gurus" to me was to uninstall version 7 and install the free v. 6.5 until such time as upgrades are available - not, in my mind, the sort of solution that a paid user of the product wants to hear. So I'm looking around for options, may find myself back with good (bad?) old Norton after all.
I will, however, check this product out again once the promised "fixes" are in, since apart from the speed/resource issues, the rest of it worked just fine for me, I like the interface and how easy it was to find the various customizable settings (you DO have to look at all the various tabs, but I don't know any better way to do it, you couldn't put it all on the main screen). It even appears to be doing a good job protecting my kids computer (networked to mine with me as gateway) running XP Home without SP2, as indicated by clean scans for viruses and spyware (with completely different packages) yesterday in prep for finally upgrading hers to XP2 (her machine has not had Internet access until now).
The only other dumb thing in this version is why automatic updates don't default to "on", and are hidden in a tab that you don't automatically see unless you are exploring.
User Rating: 8/10
Switched from Norton - much better
Pros: easier set up; better support; fewer system resources
Cons: extra charges for CD's
User Rating: 5/10
No longer a ZA fan
Pros: OK product, I guess.
Cons: VSMON process uses 34MB, accesses disk every 2 seconds, support $3/minute
User Rating: 9/10
Excellent Product
Pros: Ease of use
Cons: No Antiphishing Toolbar
User Rating: 1/10
Total waste of money.
Pros: Has Zone Alarm name (this used to be a plus)
Cons: This product is a mess .. buy at your own risk.
After installing I tried to do a full virus scan. It slowed down my machine so much, that I was barely able to close down other programs to give it full access to the computer. It lagged me so bad, I could not type a full sentence.
It chugged for 6 hours and then locked up; unable to complete the scan. During this time I couldn't use my computer as it was commandeered by this virus scan. I have not been unable to complete a full virus scan one single time.
The Firewall continues to ask for the same permissions over-and-over. It has blocked my all-in-one printer so I am now unable to print or scan. I have posted to the forums but did not find a fix.
I'm not alone. Just check out the ZA Forum .. it is FILLED with complaints just like mine.
I sent an email out to ZA Tech support, but received canned responses (please uninstall .. please reinstall). I've uninstalled it for the last time .. I'm finished with it. ZASS v.7 should still be beta testing .. I've had nothing but problems. I purchased two licenses and now I'm singing the blues.
User Rating: 9/10
What more can you ask!
Pros: Can do it all!
Cons: Dont let it! Get some help!
User Rating: 9/10
Best Security Suite Must Be
Pros: Blocks a whole range of Internet nasties and has a range of other Internet safety features
Cons: Using this can be a pain as it stops you from entering sites you have registered for and it can hog your system resources
User Rating: 3/10
Degrades System Performance dramatically
Pros: Controls are cool
Cons: Kills system speed, very user intensive
User Rating: 8/10
Zone Alarm Security Suite
Pros: Most everything
Cons: Doesn't have junk mail filter for Thunderbird
When ZoneAlarm Security's spyware scans, it slows down my computer to a crawl and Firefox and Thunderbird stops responding. This is not a serious issue AND it may be my own computer. I haven't figured that out yet.
User Rating: 9/10
Very adaptable!
Pros: You can control everything from what gets scanned to what programs have access to other programs!
Cons: You have to know enough about your computer to tell it what to do...
User Rating: 2/10
Bloated Resource Hog
Pros: Further Review Required
Cons: Slow, Slow, Slow
Both of my systems are highly optimized in terms of unused XP resources. Both exhibited tolerable startup times prior to installing ZA security suite. Prior to installing, a complete uninstall of Norton?s products was performed including a follow-up with Norton?s cleanup utility.
Startup times on both systems increased significantly after installing ZA, especially the lower powered (1.5 Pentium M) laptop. Both systems are configured with 1Gb of memory with the laptop?s hard drive upgraded to a 5400 RPM unit.
My impressions of the ZA user forum is that they are dancing around this obvious performance issue, sending it?s users on wild goose chases such as disabling XP services, optimizing this and that when clearly, their systems were performing acceptably prior to ZA.
I?ve played these games too many times with the same result. I will not harangue ZA technical support or the ?ZA user forum?. It?s obvious they are aware of this problem AND know they ?own it?. I?ll give them 3-6 months to resolve it, and issue a fix. If not, I will cut my losses and return to my ISP?s free offer of McAfee?s security suite.
User Rating: 1/10
False Advertising!
Pros: Firewall works well
Cons: Not Vista compatible
User Rating: 1/10
I wasted my money!
Pros: Used to be the best.
Cons: Read Below!
I am sad to say I will no longer be using the new Version 7. Like others that have posted here and elsewhere my system crashes, freezers. But my biggest problem with ZAP ISS 7 is the way in which has slowed my system down. And to the doubting thomas' my system is one week old e6600 core 2 duo 2 gig of ram blah blah. Before I installed ZAP IIS 7 system started up in about 15 seconds, blew out to 2 minutes after install. Before install Web pages loaded instantly. After install the lag time became frustratingly slower on loading pages. MS office loading time was affected along with other programs. My prime objective when spending thousands of dollars buying my new system was to get instant reactions from computer. So with 6 months still left on my subscription I have given ZAP THE FLICK ONCE AND FOR ALL and my systems has benefitted from it as have the hair on my head, I no longer pull them out with frustration. Good luck to all who like the program but like everything all good things don't last.
Finally, I am giving Norton 360 a go at the moment and they look like getting my next software investment.
Cheers
User Rating: 3/10
Everything works well except the anti-virus
Pros: Everything is easy to configure. I'm a big fan of ZoneAlarm firewall
Cons: Antivirus keeps freezing my computer
User Rating: 2/10
It shut me down
Pros: cost, pretty colors
Cons: huge performace drain
User Rating: 4/10
Poor ad-blocking
Pros: ??? Fry's had a $50 rebate, so it was basically free.
Cons: Only blocks about 50% of ads. Some interference with other programs (e.g., WinAmp).
User Rating: 8/10
I changed products!
Pros: I love the Privacy setting. Being able to see which websites have tracking cookies and blocking them from the get-go is awesome!
Cons: If I didn't already have a technical background, I could understand where this might be very confusing, and I would probably not recommend it for say.. my parents with no computer experience
Thank you C|net Editors for the recommendation!
User Rating: 4/10
Check User Forum Before Buying
Pros: Triple Defense
Cons: Premature Release
User Rating: 2/10
Version 7 is not worth it - install issues & higher CPU
Pros: None that outweight the Cons
Cons: Too Many Problems
Versions 6 & 6.5 are better - virus scan is weak - but version 7 is an improvement (Kaspersky) but the bugs just don't quit not making ver. 7 worthwhile. ver 6 & 6.5 is better on CPU & install issues - but again, if you run into issues & seek help in the users forum be prepared to get banned if you express your disappointment or detail your problems in an effort to seek help from Zonelabs.
Plus - Zonelabs does not submit its firewall or virus scanner to ICSA or WCL or other independent testing & certification. See: http://internet-security-suite-review.toptenreviews.com/
I've taken ZA Security Suite off my systems due to the problems noted above. Too bad, they used to be a good company with good products.
In the interests of being fair to Zonelabs I feel compelled to post the following update:
I was reading about ZA Security Suite version 7 on the ZA User Forum, as I am recently no longer banned, to make sure that I wasn't missing something about my recent comments or review. I take the responsibility for my comments seriously as other people may rely upon them (& others') in making purchasing decisions.
I discovered that other people are having problems with Version 7 & that these install, system resource, and critical error locks problems are likely attributable to a conflict with the very popular Spyware Sweeper program. As I also use this product & experienced the same issues with ZA SS version 7, I feel compelled to post this follow-up as a possible explanation for the product issues that I experienced.
It doesn't change my mind about Zonelabs corporate behavior toward its customers, but it does offer an explanation for the problems that I (and apparently a lot of others) experienced.
This also doesn't change my score because, since Spyware Sweeper is so popular, Zonelabs should have developed a work around for conflict & other issues (like Windows security notice disabling) before releasing it to the public. Further, the lack of independent third party testing & certification is also a major issue - and may have prevented the problems described above.
Anyway, I hope this helps and provides clarification.
User Rating: 5/10
Does anybody else have a problem with ZA crashing your Outlook Express?
Pros: Generally easy to use, seems to be a complete package
Cons: Need a ledgend to understand their lingo, crashes Outlook Express 6
...mmm.... can't wait!
I'll keep you posted.
User Rating: 2/10
Great Design But fatal crashes when scanning
Pros: Nice FEatures and great interface
Cons: The main prog crashes when you scan-must reboot
I've had the vsmon problems on 3 diff makes and models of computers with various hardware set ups.
When vsmon crashes, you have to reboot.
Also, if vsmon has crashed on your PC, it can be a bear to then have manually uninstal ZASS 7.0.302.
Wait at least until the next update comes out. That addresses the crash problems with scans.
User Rating: 5/10
Not impressed
Pros: to be announced
Cons: slowed my pc right down
User Rating: 9/10
ZA7 has it all!!
Pros: Versatility, spectrum of coverage, security levels, new AV
Cons: takes some getting used to for the technically challenged
For the old users of Zone Alarm such as myself, the same features we have come to love are still integrated into the Suite, so we're not going to miss anything.
One thing I might mention, though, is that for automated anti-virus and anti-spyware updates, you need to turn auto-update on in the advanced options. Why they didn't have auto-update on as a default is beyond me. Still, once you turn it on, you're home free.
I have to say that this is the best Zone Alarm Suite yet!
User Rating: 6/10
Good ideas... lousy execution
Pros: KAV engine, improved an already good firewall
Cons: Interface, tons of bugs, glitches, and compatability issues
There is a glitch with the expert firewall rules, it doesn't seem to want to save them. There are tons of incompatibility issues, just look at their forums once if you don't believe me. Only a couple days after entering my registration key, it asked me to do so again, then said it was invalid. I have a feeling that this "Checkpoint" company doesn't really know what they're doing, they completely ruined what was an easy, light, dependable interface in 6.5.
It stinks because they had a great idea merging KAV & ZA Pro, it's the best of both worlds. But there are just too many glitches to warrant a high rating IMO. Hopefully they release a 7.5 version in the near future with these problems resolved, because this one almost seems like a beta. Like they hurried it knowing there were going to be alot of bugs, content to wait for feedback from angry customers so they'd know what to work on.
I have a feeling that had Zonelabs stayed hands-on with this project instead of Checkpoint, that it would be much better.
User Rating: 9/10
Goodby nav! HELLO ZONE ALARM!
Pros: Found spyware norton did not find! And so much faster!
Cons: A little slugish at first
User Rating: 9/10
SO much better than Norton
Pros: Fast and easy download, easy to use, thorough virus and spam scans, impenetrable firewall
Cons: Haven't found any yet
User Rating: 9/10
Great Value with Kaspersky AV and ZA Firewall - only a few minor flaws.
Pros: Excellent Value - Free after rebate. Great firewall. Good AV. Great lower resource alternative to Norton.
Cons: Current version has Win. Sec. Center error (have to turn off WSC AV monitor); AV doesn't appear to update hourly nor automatically; doesn't have the daily critical scan that the Kaspersky I.S. has.
According to ZA website the WSC error will be fixed on the next update, I have no idea why the "hourly" AV update is not working. The Spyware is pretty good but when I run Spybot and Adaware after ZA Spyware Scan I usally still find a couple things.
I can't say enough about the firewall, it rocks. I have Kaspersky Internet Security on another computer and actually like ZA firewall better. Kasperky IS seems to use slightly less resources and has a great daily critical quick scan for the AV that the the ZA AV (Kaspersky) version does not offer.
One last note, you have to turn off cookie, ad-blocking, and mobile control to download programs from the internet, these are just privacy settings. I usually just shutdown ZA when I download a file and then re-activate it before I install the new program.
User Rating: 7/10
trustable since its from ZA
Pros: ZA extended firewall to IM,ID vault ,found new spyware undetected before
Cons: combined virus+spyware scan slows down the system
After a scan with ZA7, i run Ad aware, Ad Aware finds some just few adware tracking cookies!Still a huge reduction in infection.
When running the combined scan for virus+spyware system slows down.Strangely,
if i run it while working its just slowness that irritates.
whereas if i leave system alone for a while and come back, i cant even open ZA windows, had to shut down.
This could be due to my laptop, just wanted to point out that combined scan may be good for new processors, mine is AMD turion 64.
Otherwise, ZA found two websites which i visit once a while trying to infect a spyware into my system.
I still trust this product for the label it comes with ZA. i go more for safety of data to speed.
User Rating: 9/10
Best AV/Firewall out!
Pros: Best Firewall out
Cons: A little slow, Uses a fare amount of resources
User Rating: 2/10
Locked up computer
Pros: inexpensive
Cons: flawed software
My computer is a higher end dell that I purchased around 6 months ago, which indicates to me that this software has some serious flaws that need to be sorted out.
User Rating: 9/10
Works As Advertised, Very Satisfied
Pros: Excellant Firewall, Antivirus & Antispam
Cons: Virus Scan is slow, best to schedule during off hours. Antispyware just so-so
User Rating: 1/10
Who are these people?
Pros: I would not know
Cons: Invalid license key
The first time I tried to install the thing I used the disc. Then I used the license key that came with the disc. The key was invalid. I called and was told that I will get a link for a new download and a new key. That did not happen. The second time I called, I was told that the key is for a different version than the disc I have. Now, who puts a key for version 7 in a box with a disc version 6? So I un-installed the version 6, downloaded the version 7 off their site and installed that version. They key still did not work.
The next time I called, they told me that I need to un-install the version I got from the web and install from the disc again.
Why do companies try to ?protect? their intellectual property using methods that they do not understand or know how to implement correctly?
User Rating: 7/10
Great software - VERY POOR support
Pros: Best firewall and anti-virus I have used
Cons: Poorest support in the industry
The biggest problem I have with them is on support, or lack of support. Most questions are replied too with a canned answer that does not even address the issue. Any additional requests for help usually get the same answer.
If the software works on your system and does not cause any problems, then great! If you have any problems with the software, don't bother to contact them. They don't care!
I continue to use their products but I will switch, if anything comes along that will provide the same level of protection (and has support).
User Rating: 4/10
ZA 7 crashes unexpectedly
Pros: Simple to install, simple to use
Cons: The program crashes unexpectedly
In researching this, and opening a help ticket, ZoneLabs tech support recommended performing a clean uninstall, and a clean install. Contrary to Cnet's comments about ZA uninstalling cleanly, it does not. You must specify switches when running the uninstall - /clean /rmlicense. You must then search for, and remove certain files and folders. This is according to ZoneLabs tech support. In some cases, tech support recommends booting into safe mode to do some additional uninstalling. There are several iterations of how to do a clean uninstall on the Zonelab site.
They then had me boot up the machine with nothing but Microsoft and the ZA services running. This has not fixed the problem. The vsmon.exe crashes, and the event log shows the same errors.
I'm posting this as a warning to anyone: to date, after approx. 10 hours of troubleshooting, the program will still not work correctly. I'm waiting for tech support to reply with next steps for repair. I'm not complaining, merely offering my experience so far. When, or if, I get an adequate resolution, I'll be happy to post it.
One additional warning: ZA offers SystemMechanic 7 as a bundled item. My suggestion is do not install this. When installed in conjunction with ZA7, the system will become unstable or not boot at all. The culprit is "ioloDMVsvc.exe" which behaves sufficiently like a root-kit so as to give ZA the hissyfits. You must boot into safe mode, disable this service, then uninstall SysMech 7. System Mechanic 6 seems to install and behave nicely, so far. Just an FYI.
Kinoini
ZoneLabs was unable to resolve the issue of True Vector shutting down unexpectedly. Their final recommendation was to uninstall version 7 and install version 6.5.737.000. This was an unacceptable solution. At this point, I elected to uninstall version 7 and go no further with the ZoneAlarm product. In summary, I spent about 12 hours total time troubleshooting ZoneAlarm Internet Security Suite 7 (on two disparate computers) with no acceptable results.
I test drove Norton Internet Security 2007, ZoneAlarm Internet Security Suite 7 and
TrendMicro Internet Security 2007; Trend is the winner based on ease of use, reliability, performance, and service. Call it the "does it's job and doesn't annoy me while I'm working on my computer" factor.
I must say, ZoneLabs assigned me an individual (which is rare) as a point of contact for my support request. I dealt with this same person in all the e-mail exchanges, and received nothing but courteous, prompt, and professional treatment. Zone gets a 10 for that.
Kinoini.
User Rating: 5/10
Lots of Options, but confused
Pros: Lots of Options
Cons: High system resources
User Rating: 3/10
I'm disappointed
Pros: Good Secuirty Suite specially it is now tied up with KAspersky
Cons: Freezes my Windows
User Rating: 10/10
Powerful And Smooth
Pros: Runs like a swiss watch
Cons: None so Far
market and after all what are we looking for in a security suite bells and whistles don't stop intruders. The Anti ware is top notch. The price is low compared to some of the others. If you want your system protested this is the one!!!!
User Rating: 9/10
Just gets better and better.
Pros: Very fast, lightweight, top notch anti-virus with #1 firewall.
Cons: XP security center reports antivirus is out of date. Compatibilty issue.
User Rating: 2/10
Not Ready For Prime Time!
Pros: None, until it is fixed
Cons: Get Used to the BLUE SCREEN OF DEATH
I purchased a new computer and decided to replace the Trend Micro PC-Cillin with ZASS 7. Loaded it on, rebooted and the BSOD appeared.
Long story short, it does not work with Spyware Doctor and similar programs. This and many other problems are well documented on the ZA website forums, and I suggest you read them before purchasing this product.
This is another example of companies beta testing their products on the backs of the consumer. I can only hope that they do an update, as I am not getting rid of my paid subscritpion to spyware doctor.
Fortunately ZASS 7 did cleanly uninstall in safe mode, and I wnet back to Trend Micro for now.
User Rating: 9/10
SIMPLY THE BEST
Pros: Set and forget, firewall & kaspersky engine ranked #1
Cons: Doesn't wash my SUV and take clothes to drycleaner
User Rating: 1/10
absolutely not worth it
Pros: Very robust
Cons: Very very very hard on system resources
User Rating: 2/10
Eats up resources
Pros: Kaspersky Virus-scan
Cons: uses too much resources
User Rating: 10/10
7.0.302 should be named the first public beta ;)
Pros: Much better AV engine
Cons: I'll say there're still some bugs
The Kaspersky engine is okay I'll say. But I'm not sure if they implemented the mechanism of avoiding scanning unmodified files of the actual KAV 6.
The AV engine "%sysroot%\system32\zonealarm\scanprocess.exe" sometimes duplicated itself in the physical memory and denied internet access for internet explorer. All I did was a reboot when this occured. However this was fixed by a tiny patch on 21st January, 2007 through Antivirus/Antispyware update.
I believe some compatibilities issues remaining between Kaspersky's AV engine and Zone's True Vector as the the latter is so used to the CA Antivirus module. I will say less experienced users should keep their 6.5 until an update (current is 7.0.302) is released.
I give it a 10 nevertheless since they're trying to make a difference in the market. As for lack of telephone support: Nah I don't believe those telephone support guys at all. I can recall once the very "helpful" advicer suggested me to use Windows System Restore when the phoneline did not have ADSL signals through?! Which planet are they from?????? (not to mention after doing so would result in a slow and unstable system, what on earth was it related to the fact that my Netgear ADSL modem/router detected no ADSL signals????)
I've run out of patience with its beta testing scheme and I'm now using Comodo Firewall Pro 2.4 (free), Spyware Doctor 5 (free for detection and regedit for removals) and NOD32 2.7 (purchased). One should be amazed the 3 seperate products from 3 entire differect and competitive vendors, despite using a large amount of Ram, consumes very few CPU resources and caused zero conflicts; comparing with vsmon.exe, scanningprocess.exe and updateclient who just won't get along with one another
User Rating: 4/10
I'd rather use Norton
Pros: User friendly interface
Cons: Slows down your computer; causes many problem with Windows XP
I have Windows XP SP2 and ZoneAlarm constantly causes problems. The first major problem was that my laptop would restart when I burned DVDs. I didn't have that problem with Norton. I had to reinstall ZA.
With ZoneAlarm, Windows now freezes up (like other users mentioned) and my programs will start 2-3 mins after opening them. Internet Explorer cannot open websites and I have to restart my computer.
Windows takes a longer time starting up. I decided to go with ZoneAlarms because CNET editors praised the performance of the program. In my case, my computer runs much slower than with Norton.
Before buying ZA, do your research somewhere else... don't believe CNET.
User Rating: 2/10
Caused chaos
Pros: Has potenial
Cons: destroys windows
User Rating: 8/10
Good All Around Computer Security Product.
Pros: It Will Keep Your Computer Safe.
Cons: Pop Up Alerts Can Become A Pain.
Zone Alarm is well known for having one of the best made firewall walls, far better then most of the other security suites that are out there today.
Zone Alarm Will Not Slow Or Bog Down Your Machine Either Like Some Of The Other Security Suites Are Known To Do.
The Pop Up Alerts Can Become Annoying And Confusing At Times, Especially When It Is First Installed On A New Machine Until It "Learns" The System On That Particular Machine, But That Is About The Only Down Side.
User Rating: 10/10
Zonealarm internet security
Pros: An award winning antivirus with hourly updates, improved spyware and the worlds best firewall (3 layer)
Cons: Interface is very much similar to that of version 6.5
A must by!
User Rating: 9/10
Huge Improvement with a few bugs
Pros: Kaspersky Antivirus, Improved Antispyware, Hourly Updates, Tripple Layer Firewall, Very low system resource usage
Cons: Conflicts with other Antispyware, Few bugs that need to be worked out
User Rating: 8/10
The best of the bunch just got better
Pros: Most stable security suite we've used to date
Cons: Have had issues with some of our older computers w/ previous versions
At the office, we finally made the complete switchover to ZASS a couple of years ago, ridding ourselves of Symantec and McAfee packages for good. Generally, the transition had gone smoothly but with the few older 386-based computers we still had at the time (Win2000, WinME), the changeover wasn't as seamless for some of these boxes. After installation, some of these computers became balky in operation; one in particular refused to correctly boot-up. We're not exactly sure why this happened, since the glitches were inconsistent across all these machines. But our suspicions were that a lot of problems could be traced to how these computers were used (or more precisely, incorrectly used) by the particular staff that was on them at the time. The machine that refused to boot was formerly a Norton A/V computer and it's believed that it had been infected with one or more trojans early on in its life with us. Perhaps there was still some part of Norton still on the computer or some bits of the infections still remained; we're not sure as we decided to redo Windows and a new H/D at that point and start fresh (if I could've fired the guy who used the thing I would've done that to, but alas, they didn't give me that sort of purging power...).
We've now started the migration over to ZASS7, and so far this transition has been smooth with the three computers that have been switched over so far. We still have a few of the older 386 machines around (now running XP Pro), but we haven't moved any of those over to v7 yet; curious to see if any glitches occur but given the ease of transition so far with the newer hardware I'd guess it will go smoothly as well with these as well as the rest of the newer machines (fingers crossed).
ZASS7 so far seems just as easy to use as v6.5 has been for us. It resides in the background without anything in the way of hiccups or irritation. The nicest change is the migration to Kaspersky for A/V protection; CA was always suspect in how effective it was in detecting viruses, worms and trojans, both from actual experiences in the office and by others throughout the internet. For all the clunkiness and resource hogging of Norton, it DID do a good job of finding the bad stuff. When we switched to ZASS6.x, it seemed as if the frequency of reports of malware fell off (though at the same time, our email service provider did improve its own malware filtering, which had been almost non-existent up until the time we moved over to ZASS6.x). Still, Kaspersky has a better reputation for malware detection, and that's a good thing.
At home, I've so far updated one of our two Win PCs running ZASS6.5 (our third PC runs Trend Micro) to v7. So far, the XP Pro environment doesn't seem to have been adversely affected. Everything runs as I've come to expect from Zonelabs (though in the past it wasn't always perfect, particularly with software versions released right after the Check Point takeover). The computer is stable, and all faucets of ZASS seems to run as it should (it's only been a day). It doesn't seem to demand much more in the way of system resources than ZASS6.5 did, and certainly is a lot less demanding than Norton and McAfee have been in my past trials and uses of their respective SS apps. And of course there's still that excellent firewall of theirs. As for comparing it against Trend Micro's Internet Security package on my FX-55 box; TM's SS package does work pretty well, but I admit I do miss the ZA firewall. When that licence expires this coming fall, I suspect that I'll be migrating that gaming box over to ZASS as well, if only to get away from the constant and incessant auto-updating that TM seems to like to do (though ZASS seems to overindulge in that regard as well).
Hard to ask anything more. Though I do agree with Vamosi that a data shredder feature would've been a nice touch.
User Rating: 5/10
Very good if you can keep PC from Freezing up!
Pros: Great All in one and easy to use.
Cons: PC keeps freezing up.
User Rating: 1/10
Ruined the PCs I installed it on!
Pros: Good Firewall -
Cons: Non-existant antivirus/spyware/malware/roo tware/customer service
User Rating: 9/10
Best of the lot
Pros: Firewall was always good but kasperky av is the biggest usp of ver7
Cons: Found none so far...
For me ZA is the best sec suite out there atm,and the kaspersky av tieup is just great,because i never found the old CA av that foolproof.
User Rating: 4/10
Needs alot of work
Pros: Firewall is Improved
Cons: will not auto-update and shows errors in Windows Secuirty & on task bar
I also see that when running an anti virus scan that it only scans 12,000 files . My PC has over 200,000 files on it ,for comparison,
NOD 32 scans completely. On using AOL's free version of Kaspersky anti virus , it scans over 195,000 files completely, and auto-updates every hour , also gives scaned files reports upon completion.
ZA's version 7 seems to be a stripped down beta & at best, "a step down in anti virus security and saftey " ...
I decided to discontiue using ZA when the CA anti virus updating problem started a few weeks ago, and I find the new ZA version 7
not any better .....
Uninstaller leaves a complete mess, their are lots and lots of crys for help on the Zone Alarm Users BBS Forum pleading for help with uninstall issues !
I have atleast 10 months left on my ZA Internet Secuirty paid subscription , but I would rather not fool around with ZA 7 ISS at this point.
The new ZA 7 's firewall seems much better .
Zone Alarm users Forum is just full of complaints and problems with ZoneAlarm Internet Suiet 7 .
I know that these comments are completly different from C NET's Review , chek it out for yourself on Zone Alarms User Forum .
BobH
User Rating: 9/10
Appearance is very similar to version 6
Pros: They switched to Kaspersky antivirus
Cons: None (so far)
