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Entered CNET Catalog: 06/03/2006
SKU: CNETZONEALARMPRO65
Manufacturer: Zone Labs, Inc.
CNET editors' review
- Editors' Choice: No
- Reviewed on: 06/05/2006
For antispyware protection, ZoneAlarm compares your system against its own collection of malware, then quarantines or removes any offenders it finds. To keep your personal information from leaking out onto the Internet, ZoneAlarm includes an encrypted vault. ZoneAlarm then monitors IMs, e-mail, and the Internet for inappropriate access to this information. For example, if a remote hacker were somehow able to access your social security number from another file, ZoneAlarm would compare that number to the one in the vault and, if it matched, would block its transmission, then offer a pop-up requesting permission to continue.
Wisely, ZoneAlarm's makers haven't changed the program's clean and intuitive interface. Features such as Firewall, Antivirus, and Firewall Logs run down the left side of the screen. There's a column for advice regarding each feature section, then there's the main screen, including layered tabs for configuration options. Why McAfee and Norton haven't switched to a similar design is beyond us. Gamers will appreciate a new option that quiets the pop-up messages from ZoneAlarm Pro 6.5 while you are in the midst of playing a full-screen adventure game.
With version 6.5 of ZoneAlarm Pro and ZoneAlarm Internet Security Suite, ZoneAlarm has partnered with an identity management company to monitor use of your personal information in Internet black markets or IRC channels. There are also free services, including how to opt out of credit card solicitations by snail mail--often the source of Dumpster-diving identity thieves--and plenty of educational sites where you can learn more about preventing identity theft. ZoneAlarm, partnering with Intersections, will monitor illegal use of your credit cards by checking shadowy black markets and Internet forums. If your personal information is found, you'll be notified and told what you can do to prevent fraud and abuse. We think ZoneAlarm's focus on identity theft in this version more than justifies the cost of the Pro version or the suite.
But all is not yet perfect within ZoneAlarm Pro 6.5. Pop-ups remain an issue, flashing whenever you restart your computer as various processes and services request control. You can ask ZoneAlarm Pro 6.5 to remember your decision to allow or deny access, but many readers have complained in the past that ZoneAlarm remains "noisy."
Included with the purchase of ZoneAlarm Pro 6.5 is one year of software updates and both e-mail- and keyword-based virtual support, along with access to a well-attended user forum. Purchase does not, however, include free telephone support. Support by phone is available from 8 a.m. to 5 p.m. PT, Monday through Friday (excluding major holidays), but it costs a hefty $2.95 per minute--about the same as what McAfee and Symantec charge for their phone support.
ZoneAlarm Pro 6.5 does provide a tutorial; while helpful, it is still more of a marketing tool than one that provides information. However, the built-in help file is excellent, thorough, and very specific, effectively balancing detail and clarity. And the ZoneAlarm online forums are active, with users worldwide eager and willing to answer your questions--something that Norton and McAfee don't offer.
User opinions
Select a User Opinion to view: 1 2 3 4 5 6
User Rating: 
9/10
ZoneAlarm is good
Pros: ZoneAlarm is very good
Cons: ZoneAlarm is Excellent Internet Security Suite
User Rating: 9/10
Best overall security out there
Pros: Anti-virus, anti-spyware works well (even better after you train it to what should be running)
Cons: Twice I've had a conflict with a new Microsoft patch or another software and internet access may be slowed or shutdown
User Rating: 
4/10
Good at first glance, not so good with extended use.
Pros: Lots of features.
Cons: Bloated and buggy. Poor Support. High upgrade cost. No 64 bit version planned. Even the Pro version has nags. Did I mention the pathetic support?
User Rating: 4/10
Grown out of control
Pros: Effective firewall
Cons: Sucks up all CPU cycles at times
User Rating: 
3/10
Good Firewall - Terrible Anti Virus
Pros: Good Firewall
Cons: Terrible Antivirus
User Rating: 4/10
WHAT HAPPENED TO ZONE ALARM
Pros: Good Firewal
Cons: To Many New Bugs---No Customer Service
