iPhone Atlas

Would you like to let AT&T know when your iPhone has dropped a call? Well, now there is an app for that.

AT&T on Monday released a new application called "Mark the Spot," which lets iPhone users submit complaints about dropped calls, poor service coverage, and less-than-perfect voice quality.

The application is free and available in the iTunes App Store. It uses GPS technology in the iPhone 3G and the iPhone 3GS to pin point where the user is when experiencing the problems. For first generation iPhones, it uses cell tower-triangulation to get a fix on problem areas.

Once the application is launched, users have several complaint options. They will see a screen that has buttons that let them report a dropped call, poor voice quality, or poor service coverage.

AT&T spokesman Mark Siegel said AT&T plans to use the data collected to identify trends and prioritize the company's network investments.

"We think this is a great way to get customer feedback to improve our network," Siegel said. "We are always looking for ways to make it easy for customers to share their experiences. And this app lets customers report issues. It logs the time and location and automatically forwards the information to our network planning team."

iPhone owners have been complaining about AT&T's network since the Apple iPhone went on sale in the summer of 2007. Complaints mounted after the 3G version of the phone was released a year later in 2008. And as more iPhone users come onto the network, more people, particularly in densely populated urban areas, such as New York City and San Francisco, have experienced problems with dropped calls and congested data networks.

AT&T executives have not admitted that AT&T has a problem with its network. But executives, such as AT&T Chief Technology Officer John Donovan, have said that the company has seen a surge in data traffic attributed to iPhone users, who typically consume more wireless bandwidth than other AT&T wireless customers.

AT&T has been upgrading its network to keep up with demand. But problems persist. And AT&T's network recently got a poor ranking in terms of customer satisfaction in a Consumer Reports survey.

Verizon Wireless, AT&T's chief rival, has taken advantage of AT&T's struggles with a series of advertisements that point out AT&T's lack of 3G network coverage in certain parts of the country. Verizon is running advertisements that mock the Apple "There's an app for that," catch phrase with one that says, "There's a map for that."

AT&T fired back with a lawsuit and an advertisements of its own featuring actor Luke Wilson, who points out AT&T's strengths while taking a few shots at Verizon Wireless.

AT&T recently dropped its lawsuit against Verizon. And Verizon, which had been suing AT&T over claims that it has the fastest 3G wireless network, also dropped its lawsuit against AT&T.

Siegel said that the new "Mark the Spot" application was not prompted by the bad publicity around its network issues nor was it prompted by the current ad wars going on between AT&T and Verizon. Instead, he said that the application was simply a part of AT&T's ongoing commitment to listening to customers.

"We are always looking at ways to get customer feedback in as timely a manner as possible," he said. "That's why we pay attention to Twitter, Facebook and blog. One of the great values of these social networking tools is that it's a great way to get instant feedback. And it helps us identify problems."

The "Mark the Spot" application can be downloaded onto all iPhones running version 3.0 or later of Apple's operating system or it can be access using iTunes and synchronized to the iPhone via a PC or Mac.

Siegel said that AT&T is testing the "Mark the Spot" app for other devices. And he said AT&T hopes to offer applications on other smartphones in the future. No date has been announced yet. And Siegel didn't specify which devices might get the new application, but considering that AT&T sells a lot of Research in Motion's BlackBerry devices, it's likely it will create an application for that device. The app could be offered through AT&T's own application storefront or through RIM's BlackBerry App World.

(Credit: CNET)

For a friend's birthday the other night, we all went down to his rehearsal space (he's in a band) and played music, often switching instruments to see what we could come up with. Not everyone there was a musician, but with drums, guitars, basses, a keyboard, percussion instruments, and microphones, everyone found a way to get in on the jam. To add to the fun later in the night, my friend also had a cord to connect an iPod or iPhone to the PA system which meant I could try out some of my music apps. Among the apps we tried--all to great success--were iDrum Hip Hop Edition, FingerBeat (reviewed below), and I Am T-Pain (auto-tuning our voices was a big hit).

If you want to create music on your iPhone, there are a ton of music apps in the iTunes app store to choose from, even if you don't have a fancy PA system to hook into. Consequently, Leslie Katz wrote an article today at CNET showcasing a group of University of Michigan students who took the iPhone-as-instrument concept to a whole new level. Using apps they designed themselves, they created an ensemble performance as a way to finish out the semester. Though it's much more serious than playing beats and auto-tuning your voice like my friends and I did the other night, their performance makes me wonder what new musical creations people will come up with in the future as more iPhone music apps are released.

Update: I guess music is in the air, because I just found out Brian Tong and the folks who make the Apple Byte included the I Am T-Pain app in their latest episode (about 3 minutes in). It's definitely worth checking out.

This week's apps include a music app to create your own music and a demolitions puzzle game that challenges you to raze buildings as efficiently as possible.

Play the drums manually or swipe to the left or right for more tools

(Credit: Screenshot by Jason Parker/CNET)

FingerBeat ($3.99) is a music creation tool that helps you flesh out ideas, create multitrack songs, and make beats wherever you are. The primary screen (upon launch) is where the drum pads are where you can sample some of the sounds available by touching each of the pads. Once you've created a basic loop, get into the more serious song-creation tools by swiping your finger to the left. This brings up a visual editor where you can add or erase sounds from your loop and change the pitch of each of the tones. You also can create beats with separate patterns to play in sequence by touching the pattern buttons on the left side of the interface.

FingerBeat offers excellent sounds on its own, but you also can record short samples on the iPhone microphone and include them in your songs. Once you're happy with your song, you can even add a singing part to finish your project. The interface is not incredibly intuitive, requiring a certain amount of trial and error to get to some of the more advanced options and to figure out how to use each tool. Still, once you get used to the various screens and what each function does, you'll be able to create cool sounding beats and save them to your iPhone.

Place the bombs on key supports before hitting the plunger

(Credit: Screenshot by Jason Parker/CNET)

Implode ($1.99) is a remake of an online flash game that translates extremely well to the iPhone interface. The object of the game is to demolish structures so that they fall below a designated height limit and within a certain amount of time. To start you can choose from 3 different skill levels and play through several building types for each level. Just like those buildings that you've probably seen demolished on the news, you're job is to place explosives in key points to blow up walls that compromise the structural integrity of the building. Drag bombs to the precise location you want them before you hit the plunger. You only get a limited number of bombs to place, so you need to make sure they will cause the building to topple before the time runs out.

Implode is surprisingly addictive, and the hand-drawn quality of the levels (like building drawings) makes it fun to move through each of the building types. As you start to get in to the more difficult levels, you'll be faced with huge structures and unique wall types that you can't blow up. As I was playing, I liked how each building presented a new set of problems I had to work out, and getting a large building to fall on the first try is especially satisfying. If you like puzzle games, Implode is a unique option that is really well done both in the way it looks and the intuitive interface.

What's you're favorite iPhone app? Do you have a favorite music app to share? What do you think of the FingerBeat interface? Do you like the unique challenges of Implode? Let me know in the comments!

Joel Comm, creator of the famous iFart application, is using a new platform to state his case for a new App Store review process. Comm is the first developer that we know of to create a video appeal aimed directly at Steve Jobs. (See video below.)

The new application, a "cha-ching" button that makes a cash register sound when pushed, was rejected because, according to Apple's rejection letter, it provides limited functionality. Comm takes issue with the rejection, claiming that there are numerous similar apps already approved by Apple, including Wooo! Button (iTunes link), Hallelujah! Button (iTunes link), and Knock on Wood (iTunes link).

Do you think this rejection was fair? Do you think that Apple needs to fix the App Store review process or remove it completely? Let us know what you think in the comments.

If you ever need to troubleshoot a MobileMe sync problem, you'll need to access your MobileMe sync logs. While Mac OS X actively logs MobileMe sync data, Windows does not. Either way, this guide arms you with some good information to help troubleshoot MobileMe syncing problems on both platforms.

Mac OS X 10.6

You can find the MobileMe sync log file mobilemesync.log in the following location: ~/Library/Logs/Sync ("~" represents your Home folder).

You can always view a log file by using the Console application, like so:

1. Launch Console by double clicking its icon, located in /Applications/Utilities
2. Locate "Show Log List," and click it near the upper left corner of the Console window
3. Expand ~/Library/Logs, then Sync by clicking their disclosure triangles
4. Locate the mobilemesync.log file and select it

You'll see all the most recent sync activity in this log file for prior sync sessions (if they exist), and you can view the archive files of previous mobilemesync.log files that now end with a number.

Mac OS X v10.4.11 - Mac OS X v10.5.8

You can find the MobileMe sync log file dotmacsync.log in the following location: ~/Library/Logs/Sync, or view it via the Console application by substituting the log file name as needed. Archives are also stored, as in OS X 10.6, with numbers appended to the end of the archived log files.

All Mac OS versions of the Console application will let you save a copy of these log files to your desktop by choosing the "Save a Copy As" option from the File menu. If you currently use Mac OS X 10.6 and you upgraded to this release from an earlier version of Mac OS X then don't be surprised if you find copies of these log files using both names since the Mac OS X 10.6 update doesn't remove the older versions of the log file.

Microsoft Windows XP or Vista

Windows MobileMe syncing is a bit different from Mac OS X because Windows does not log to a file that you can refer to later. You have to generate a log file manually while within a Windows Command Prompt.

1. Open a Command Prompt in Windows
2. If you are running Windows in 32-bit mode, enter the following DOS command or skip to step 4
3. type: cd "\Program Files\Common Files\Apple\Mobile Device Support\bin" and press return
4. type: cd "\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin" and press return
5. Now enter the following DOS command to run a sync manually: dotmacsyncclient.exe sync, then press return

Your Windows computer will start to sync with MobileMe. While doing so, you will see logging information scroll past in the Command Prompt window. You can cut and paste this information into your favorite text editor and save a copy for future reference.

Once you've collected a copy of your MobileMe sync log on either computer platform, you'll be prepared to troubleshoot sync issues on your own, with your favorite expert, or with AppleCare support.

E-book - Take Control of Syncing Data in Snow Leopard

We recently received a review copy of an e-book titled "Take Control of Syncing Data in Snow Leopard" from Take Control Books and it offers a great in depth look at syncing on your Mac between another Mac, iPhone, iPod, mobile phone, or PDA. The publisher has offered a 30 percent discount on the e-book for CNET readers who visit this link. Clicking the Buy e-book button will add it to the shopping cart along with the discount applied. This offer doesn't apply to the print-on-demand version of the book.

Now that Black Friday and Cyber Monday are just a memory, the holiday season is in full swing. For those of us who like to be organized when we hit the stores, creating a shopping list is really the best way to go.

Unfortunately, though, there aren't many services that do a great job at creating those shopping lists. Too often, they provide very simple functionality. Realizing that, I've compiled a handful of services that do perform well for anyone looking to get organized this holiday-shopping season. In this list, you'll find a few sites and a few iPhone apps to check out.

Let's get started.

Get your shopping on

Amazon Shopping List Not to be confused with the company's Wishlist, Amazon's shopping list helps you keep track of all the products you want to buy.

Overall, Amazon's Shopping List is useful. It's not the best service in this roundup, but it if you're looking for simple, one-click experience, Amazon's tool provides it. That said, I should note that you can't simply add any product on Amazon to the list. Unfortunately, I could only find items that could be added in the grocery, beauty, gourmet food, and health and personal care pages. Even then, not all the products listed in those categories were capable of being added to the shopping list. It was a little disappointing. But if you're a heavy Amazon customer who shops in those categories, try it out. If not, there are some better services out there.

My Amazon shopping list needs more products!

(Credit: Screenshot by Don Reisinger/CNET)

Boxedup Boxedup is one of my favorite services in this roundup. It makes it quick and easy to find products anywhere from the Web and add those to a shopping list.

When you start using Boxedup, you'll need to download a Boxedup button that's added to your browser (I was using Firefox, which it works well with). From there, simply go out to any online retail site and click on the Boxedup button when you want to add the item to your shopping list. Upon doing so, it's added to your Boxedup list for later viewing. You can also add items to your profile right from the Boxedup page, but to be quite honest, that's not how the service was designed and that functionality is a little suspect. Regardless, having the option to add content to your list from just about anywhere on the Web is fantastic. Boxedup works quite well. Check it out.

Boxedup helps you add content from just about anywhere.

(Credit: Screenshot by Don Reisinger/CNET)

I love tools that are all about providing people with information they want, and on Tuesday, the video game industry's official ratings board got my attention with something awfully useful.

The Entertainment Software Ratings Board (ESRB) announced on Tuesday its new iPhone app, which is designed to put the board's full written summaries of more than 2,500 video games right at parents' fingertips.

A new iPhone app from the Entertainment Software Ratings Board allows parents to see the full ratings summaries of more than 1,500 video games.

(Credit: Daniel Terdiman/CNET)

The idea is that with the app--officially called ESRB Rating, and available now, for free, in Apple's App Store--parents can punch in the name of any game rated by the board after July 1, 2008, and see not just the official rating--such as "M" for those 17 and up, or "E" for everyone--but the ESRB's full written summary of the title. The ESRB began writing the full summaries on July 1, 2008. Users of the app can also search for information about titles from before that date, but they will see only the basic letter rating and a brief content description.

Just over a year ago, the ESRB began making those summaries available to the public through its Web site, and through a mobile site (m.esrb.org). But the Web site isn't convenient to a parent who is actually out shopping for junior, and the mobile site is not something that many people who have standard cell phones will use, especially if they have to pay extra for data. An iPhone app is just so much easier.

Brilliant on-the-fly tools
Add this app, then, to the growing list of tools available for the iPhone and other smartphones that give consumers the ability to arm themselves with the most information about products and pricing while they actually have boots in the Best Buy, so to speak. Others include the brilliant SnapTell, which delivers comparative pricing information about books, DVDs, video games, and other items from sites like Amazon, Barnes & Noble, Gamespot, and others based solely on a photograph, and RedLaser, which scans items' bar codes and delivers similar pricing information.

But what makes the ESRB app so terrific, it seems to me, is that it provides parents with exactly the kind of nuanced information they need to properly choose the kinds of games they want to buy for their kids. Sure, the basic letter rating gives some context--if you're concerned about violence or racy content, you probably want to stay away from "M"-rated games--but within a single rating category, there is still a wide spectrum of content.

For example, the hottest game in the world right now is Activision's Call of Duty: Modern Warfare 2. The game has an "M" rating, but that just doesn't say all that much. Reading the summary, though, a parent can see much more: "Realistic gunfire, explosions, and cries of pain are heard during the frequent and fast-paced combat. The most intense depiction of violence occurs during a 'No Russian' mission where players take on the role of an undercover Ranger: Several civilians are gunned down at an airport as players are given a choice to participate in the killings (e.g., players can shoot a wounded civilian that is crawling on the ground), or walk by and observe without opening fire."

The app arms parents with the information to make informed buying decisions.

(Credit: Daniel Terdiman/CNET)

That's a little more informative than "M," isn't it.

To be sure, kids are going to be able to get the games they want regardless of what their parents buy them. But given that games can cost $60 apiece--at least for the AAA console games--it may be that they don't quite have the means to sneak off with each and every first-person shooter they desire. They may still be dependent on Santa Claus, aka their parents, to get them the bulk of their games.

And, of course, those buyers who don't have an iPhone still will have to struggle to access these summaries, and it's unlikely that retailers will be providing them in any useful form.

But all in all, I find this precisely the kind of thing that puts the power over decisions about which video games to buy right back where it belongs: in parents' hands. We are in an age where so many pundits, politicians, and others are moaning and whining about the breakdown of society, and parents are complaining about the corruption of their children.

Well, complain no more: If you've got an iPhone--and I certainly hope the ESRB puts this app out for Android and other smartphones soon--you can do the research yourself. And then if you're still unhappy about the content in the games you buy your kids, you have no one to blame but yourself.

Corrected at 12:50 p.m. PST: This story incorrectly reported how many games rated by the ESRB would have summaries available through the iPhone app. It is more than 1,500.

(Credit: Phandroid)

Oh, you knew someone was going to do this. So let's just get it over with. And though some might think of this as a battle between the Droid and the iPhone for the nation's morality, let's be open-source about it: someone's trying to make a lot of money from cell phone porn.

A company with the obtusely childlike name MiKandi has launched a mobile app store that will exclusively cater to adults whose brain food consists of content that reflects their age. Yes, the sort of stuff some prefer to refer to as porn.

MiKandi's publicity material naturally avoids this term, referring to the more PC phrase "adult only." However, there is a little kink in its offering. According to Android fanperson site, Phandroid, the MiKandi Market apps only work with Android phones and not with Apple's more morally minded handsets.

Cupertino steadfastly sticks to its policy of refusing to allow apps filled purely with adult content, though some might dispute whether its definition of "adult" isn't occasionally a little idiosyncratic.

Not for a moment would one suggest that Verizon or Motorola or the deities at Google are necessarily in favor of porn apps. However, MiKandi is attempting to take advantage of the fact that the Android system is more open than the iPhone's.

So while the Android Market itself doesn't offer porn, nothing on your Droid phone prevents you from using MiKandi's services. The wise people at Phandroid do, however, offer stern warnings about MiKandi's workings.

Despite attempting to use MiKandi's services, purely for scientific purposes, Phandroid failed to actually secure access to any mature content. Remember, children, this sort of thing will always be a somewhat risky business.

Refurbished iPhone 3GS as low as $49

(Credit: AT&T)

AT&T is selling a refurbished iPhone 3GS for as low as $49 with free shipping and no activation fees when purchased with a $30 per month data service, 2 year contract, and new activation.

The phones are available in either 16GB ($49) or 32GB ($149) capacities and available at these prices while supplies last when ordered from AT&T's Web site.

AT&T will probably run out of these pretty quickly, since these prices are going to be hard to pass up for most people.

(Credit: CNET)

There are a few sales over the Thanksgiving long weekend here in the U.S. with some developers slashing prices on many popular iPhone games. Huge iPhone game developer, Gameloft, is having a 99-cent sale on many of their popular game titles throughout the weekend. EA Games is also in on the action, offering price cuts to several of their big titles. Some games I've talked about here like Madden NFL 10, FIFA 10, and NBA Live are $6.99 for a limited time (usually $9.99) and there are a lot of other great deals. If you've been waiting for the prices to drop on some of the bigger games, now is the time to check out the iTunes App Store--you just might be pleasantly surprised.

This week's apps include a stylish clock app and a new Star Wars game that lets you relive some of the great moments of the original movie.

Choose from many different clock skins

(Credit: Screenshot by Jason Parker/CNET)

PerfectClock (Free for a limited time) lets you display stylish-looking clocks on your iPhone screen that are perfect for when your phone is sitting in an iPhone Docking Station. The app comes with a handful of clocks you can choose from, or you can easily download free clock skins from within the app. Along with the beautiful designs, PerfectClock lets you set alarms, offers a number of different ways to display information on screen (date, month, day of week) and you can disable the autolock so the clock stays visible while you're charging it.

PerfectClock also comes with a number of ambient sound loops like rainforest sounds, ocean waves, and more. That way if your iPhone charges on your bedside table, you can set PerfectClock to play sounds of nature for a set amount of time (and even fade out) while you doze off. Overall, if you would like to use your iPhone as your main alarm clock and want a few more options, or would just like to check out some of the imaginative clock designs, you should download this app.

Try to avoid Darth Vader's crosshairs as you fly down the trench

(Credit: Screenshot by Jason Parker/CNET)

Star Wars: Trench Run ($4.99) lets you relive the moments leading up to the destruction of the Death Star from Star Wars IV: A New Hope. You can play arcade mode and choose between a dogfight with Tie Fighters on the surface of the Death Star, or Trench Run, where you fly your X-Wing fighter down the trench evading Darth Vader and blowing away gun towers. The mission mode lets you fight your way through the ending moments in sequence up to firing your rockets in to the exhaust port and blowing up the Death Star. The controls are fairly simple: tilt your iPhone to steer your X-Wing and touch the right side of your screen to fire your weapons. You also can use a Force slow-down skill by touching the left side of the screen--a great option when the action gets particularly intense.

Though Star Wars: Trench Run is a fun diversion for a little while, the game doesn't offer much in the way of long-term replay value. Once you've done each of the missions and played the different types of game modes a few times, the action gets kind of repetitive. Still, with original sound effects and music by John Williams paired with smooth 3D graphics, this game will appeal to Star Wars fans who dreamed of doing the trench run so long ago (myself included). For more on Star Wars: Trench Run, check out Rick Broida's column here.

What's your favorite iPhone app? Have you found any good holiday app deals? Do you have a better clock app to share? What do you think of Star Wars: Trench Run? Let me know in the comments!