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July 9, 2009 5:08 PM PDT

Apple says cases cause iPhone 3GS discoloration

by David Martin
  • 22 comments

Summer in Texas this year is hot, but not as hot as the debate over the iPhone 3GS overheating, an issue circulating the Internet for several weeks now. The debate finally came to a head when some users blamed white iPhone 3GS discoloration on overheating and only worsened when Apple updated the heat advisory for the iPhone 3GS.

After some users interpreted Apple's advisory as an admittance of guilt over the widely reported overheating issue and Apple responded that it was merely updating a technical document to cover the iPhone 3GS, a French site--FrenchiPhone.com--is claiming that certain cases discolor the white iPhone 3GS when exposed to heat.

FrenchiPhone reports (English Translation):

  • After numerous calls to Apple technical service and maintenance of contact with a level 3 (engineer) the problem seems to come not from a hot 3GS but contact with some covers! This was evident by ourselves on a device with a small sticker (a warning not to listen to music too loud) remained stuck, part of the hull below remained white.
  • A simple solution to the problem is to clean the back of the iPhone with alcohol, tested by myself I can confirm that it works and reassure you it is safe for your precious.

While this problem sounds relatively insignificant, we haven't heard of similar issues with previous iPhones. Does the new color transfer indicate that the 3GS runs hotter than its predecessors? What do you think--are the heat problems about the iPhone 3GS much ado about nothing, or something to worry about? Let us know your thoughts in the comments.

June 29, 2009 1:00 PM PDT

White iPhone 3GS discoloration blamed on overheating

by David Martin
  • 15 comments
(Credit: David Martin)

Reports of heat-related discolorations appearing on the white model of the iPhone 3GS are surfacing on the internet.

According to Wired.com's Gadget Lab some white iPhones are getting so warm that their plastic cases are discoloring to pink or brown. The article continues with other examples and suggests that the issue could be related to faulty power-management software in iPhone OS 3.0.

Ben, an iPhone user in France, took this photo of an affected white iPhone.

(Credit: Le Journal du Geek via Wired.com)

Other Web sites reporting the issue include Nowhere Else, Le Journal du Geek, iLounge.com and Engaget. We've previously covered heating complaints linked to Wi-Fi on the iPhone 3G and you can find the a discussion thread on the topic on Apple discussion forums.

Is your iPhone 3GS overheating? Does it get noticeably warm when used with apps like AT&T's Navigator? Has the case shown any discoloring? Let us know in the comments.

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iPhone Atlas helps you navigate the ins and outs of Apple iPhone ownership with how-tos, troubleshooting information, news, reviews, and more. Got a tip? Want to contact us? E-mail iphoneatlas@cnet.com.

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