Apple's App Store has been a runaway success, but it's also been mired in controversy due to the application approval process. The company, however, isn't making apologies for its stringent gatekeeping and insists it's acting in the best interest of its customers.
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Apple)
"We've built a store for the most part that people can trust," Phil Schiller, Apple senior vice president of worldwide product marketing, told BusinessWeek in an interview posted Monday. "You and your family and friends can download applications from the store, and for the most part they do what you'd expect, and they get onto your phone, and you get billed appropriately, and it all just works."
Schiller offered BusinessWeek a breakdown of app rejections. Of the applications sent back to developers, about 90 percent are due to technical issues and simply need code tweaks to make the apps work properly.
About 10 percent are rejected because they try to steal personal data or try to help someone break the law or because they contain content that Apple considers inappropriate, BusinessWeek reported.
About 1 percent are turned away for reasons that fall into gray areas, Schiller told BusinessWeek.
One of Apple's latest run-ins with a developer was over the use of Apple product images in Rogue Amoeba's audio-streaming app called Airfoil Speakers Touch. After three-and-a-half months of back and forth over an update for the already-live app, Apple is apparently going to let the company resubmit the app update with the product images intact as originally submitted. However, the ordeal has apparently soured Rogue Amoeba on future development for the App Store.
"At this time, we have no plans to return to the platform," Rogue Amoeba CEO Paul Kafasis told CNET on Monday. "Apple has corrected one small problem with their review process. But the platform as a whole still has many issues that need to be addressed before we consider it a viable place for our business to commit resources."
The App Store currently has more than 100,000 third-party applications available for download. Apple has reported more than 2 billion downloads since the online store opened in July 2008.
Apple's iPhone platform has attracted a wide range of developers, including many gaming companies over the last year. While competition in attracting developers is increasing among mobile operating system companies, it seems the performance of the App Store will keep Apple at the top of list.
French mobile gaming company Gameloft said at an investor conference on Friday that it is cutting back its investment in Android in favor of the iPhone, according to a Reuters report. Gameloft's finance director Alexandre de Rochefort said "many others" were doing the same thing, although he didn't mention the other companies by name.
Rochefort said the main reason for choosing the iPhone over Android was "due to weaknesses of Android's application store."
"It is not as neatly done as on the iPhone. Google has not been very good to entice customers to actually buy products. On Android nobody is making significant revenue," said Rochefort.
Gameloft has more than 75 games available in the App Store and Rochefort said they sell 400 times more games for the iPhone than they do for Android.
Games are a big focus for Apple, especially with the release of its newest iPod Touch in September. It was there that Apple began comparing itself to the gaming elite like Nintendo and Sony.
Phil Schiller, Apple's senior vice president of Worldwide Product Marketing, said during the event that the buying experience was "too expensive" and "not a lot of fun." Schiller also pointed out that, at the time, there were more than 21,000 gaming titles on the iPhone, compared to 3,600 on Nintendo, and 600 on Sony.
Earlier this month, Apple said it had more than 100,000 apps available with over two billion downloads.
Trillian IM is finally available to iPhone users.
(Credit: Trillian)It took a few months, but finally, Trillian IM is available to iPhone and iPod Touch users through Apple's App Store. The application costs $4.99.
Cerulean Studios, the company that created Trillian, said that Trillian for iPhone sports several features users will already find on the company's desktop software. The app displays contacts, grouped and sorted by their respective categories. Users can also view multiple chat windows in a tabbed display. Thanks to updates Apple has made to the iPhone and iPod Touch, Trillian for iPhone also supports copy and paste. As with Trillian for the desktop, users can set their status, choose an avatar, and set up different status messages.
Because the app is always connected to Cerulean Studios' Astra server, users can synchronize content across multiple IM clients. In other words, any changes made on the iPhone version of the app will immediately be reflected on the company's Windows client and the user's Astra profile. Any contacts users add will also be synchronized with their other clients.
According to Cerulean Studios, all chats are maintained on the server, so they are kept in case of a lost connection. The app will also alert users when they receive an instant message, regardless of whether Trillian for iPhone is open or not. When an IM is received, users will see a dialog box, hear the Trillian IM-notification sound, and be able to start Trillian and reply to the person.
Those interested in using Trillian for iPhone will first need a Trillian Astra account. Luckily, the iPhone app allows users to sign up for Astra from within the app.
Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.
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GoodGuide)
Just in time for the crazed holiday shopping season, San Francisco-based GoodGuide releases the first iPhone app that lets you scan bar codes for what the guide calls "impartial" health, environmental, and social responsibility ratings of not only the products you are scanning but their companies, too.
GoodGuide's free app lets you scan an item's bar code and instantly retrieve info on that product's health, environmental, and social responsibility ratings.
(Credit: GoodGuide)As our Webware staff wrote in August, "GoodGuide is the reason we have awards for tech services and products: it's a small and relatively unknown service that demonstrates real leadership on the Web." And as we report in Health Tech just this week, GoodGuide is an invaluable resource when shopping for toys, as it provides the levels of lead, mercury, chlorine, etc., that might be in the toys.
But GoodGuide's newest app is quite possibly the group's pinnacle achievement thus far. Now, instead of having to be organized enough to do your research online before hitting the stores, or using the app's 2008 iteration, which involves entering a product into a GoodGuide database on your phone, now anyone with an iPhone can literally scan bar codes while shopping.
Seriously, this could become a tick. I kind of want to spend all day scanning bar codes with the same fervor I used to pop package bubbles as a kid. As GoodGuide spokesperson Suzanne Skyvara (mother of two boys, ages 8 and 5) tells me in a delightful English accent that somehow makes everything sound healthy and socially responsible: "It's making it easier to be good. We all want to do this, but god, who's got the time to research it all?"
I envision scoffing with delight at the higher-priced products that don't actually measure up to their less expensive counterparts, a discovery likely as satisfying as catching a poker player mid-bluff. Or, conversely, I can see justifying a slightly more expensive product that is far healthier for my body and environment.
Of course, the value of such a system hinges on how good the information is. GoodGuide licensed Occipital's RedLaser bar code-scanning technology for this app and culled ratings for more than 62,000 food, personal care, household chemical and toy products and companies, and plans to add thousands more every month. Learn more about GoodGuide's rating system here.
Best of all, of course, is that GoodGuide's app is free--a fact that also sounds delightful in an English accent. All you need is the funds to own an iPhone, but that's a different story.
The RoadMate iPhone app borrows the interface of the RoadMate line of navigation devices.
(Credit: Antuan Goodwin)As the PND vs. smartphone battle for navigation superiority continues, we're seeing more of the GPS heavyweights hedging their bets by developing application versions of their standalone GPS devices, while others push toward adding cellular technology to their portable devices in a bid to even the playing field.
Magellan finds itself in the former camp with the announcement of its Magellan RoadMate for iPhone turn-by-turn navigation application. The application is compatible with the iPhone 3G and 3GS models and will be available soon on the App Store at an introductory price of $79.99 (which will jump to $99.99 sometime thereafter).
Routing is quick, even when plotting four simultaneous courses.
(Credit: Screenshot by Antuan Goodwin/CNET)The Magellan RoadMate for iPhone inherits many of the features that we liked when we tested the RoadMate 1470 standalone navigation device, such as the OneTouch user menu--a customizable shortcut menu that allows users to store frequently accessed addresses, POIs, and searches--and the ability to calculate and compare multiple routing options simultaneously. The RoadMate app also uses the same Navteq maps as the standalone unit. Maps and POIs are stored locally so you can keep navigating even without a data connection.
Other positive features that stand out are spoken text-to-speech street names, an oversize on-screen keyboard that's easier to use at an arm's length than the iPhone's default keyboard, native access to the iPhone's contacts list, and graphic lane guidance with digital highway street signs. In-app music control with playlist creation isn't critical to getting from point A to point B, but it's nice to have. 3D building data for major cities may be nice for users who navigate visually, but I think it's more of an eye candy thing than a truly useful feature.
Once you get where you're going, the RoadMate app automatically remembers the location of your car so you can find your way back and can switch to a Pedestrian mode for further navigation on foot.
I got my hands on an advanced copy of the Magellan RoadMate for iPhone app for evaluation and found, for the most part, that it worked as advertised. The app booted quickly and responded snappily to my inputs when tested on an Apple iPhone 3GS. A positive side effect of locally stored maps and POIs is that searching and routing with the RoadMate app is lightning fast, even when calculating four simultaneous routing options.
... Read moreApple's App Store boasts more than 100,000 apps and more than 2 billion downloads, but not all of its developers are as happy as some would think. One well-respected developer decided to call it quits.
Citing his frustration with the App Store approval process, Rogue Amoeba's Paul Kafasis said on his company's blog last week that he is throwing in the towel on iPhone app development after an exasperating three-and-a-half month app approval.
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Rogue Amoeba)
"Rogue Amoeba no longer has any plans for additional iPhone applications, and updates to our existing iPhone applications will likely be rare," said Kafasis. "The iPhone platform had great promise, but that promise is not enough, so we're focusing on the Mac."
Kafasis' growing irritation with the App Store centers around an update he wanted to release for his Airfoil Speakers Touch iPhone app. The app allows users to receive audio from any Mac or Windows-based PC and the update fixed some issues with audio sync.
However, Apple rejected the update because it used images of Apple products in the app. The way Airfoil Speakers Touch works is that it shows you graphically what machine and application your audio is coming from on the host computer. If you are connected to an iMac running Safari, that's what will show up in the iPhone app.
This isn't something that Kafasis hacked together--this functionality is freely available as part of Mac OS X for developers to use. In fact, Airfoil Speakers Touch 1.0 was still in the App Store, approved by Apple, with these images.
"The only thing Apple's process was doing was preventing a needed bug-fix from reaching the hands of our mutual customers," said Kafasis.
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Rogue Amoeba)
In order to get the fixes to customers, Kafasis took out all of the offending images and replaced them with the Electronic Frontier Foundation (EFF) logo. If you tap on the logo, you will be taken to a page explaining why the images have been removed.
Kafasis is asking users to consider donating to the EFF. While the organization isn't involved with his decision to place its logo in his app, "if Apple is to change, it may take such an organization to make it happen," he said.
As a developer, Kafasis also wants users to know the frustrations they have to go through to put out software. "We wanted to ship a simple bug fix, and it took almost four months of slow replies, delays, and dithering by Apple," said Kafasis. "All the while, our buggy, and supposedly infringing version, was still available. There's no other word for that but 'broken.'"
This isn't the end of the road for Kafasis. A Mac developer for 11 years, he will re-focus his efforts back to his many popular Mac applications and continue developing for that platform.
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TomTom)
When we took our first look at the TomTom app for iPhone, it seemed like a perfectly competent helper for getting from points A-to-B. But, we couldn't help but notice that a few of our favorite GPS navigation features were notably absent--particularly TTS instructions and graphic lane guidance.
Well, there's good news for users of the TomTom app in the form of a free update that adds these missing features, and a few more.
The update will add text-to-speech (TTS) for spoken street names and points of interest (POI) as part of the device's directions, graphic lane guidance which displays a visual representation of complex highway intersections with indications of valid lanes for the route, and a "Help menu" offering a shortcut to emergency number and directions to the nearest emergency services. TomTom is also enabling in-app iPod player control, so drivers won't have to exit the application to pick a song or playlist.
Also included in this update are a free map update and the inclusion of a safety camera database update. Users will be able to set audio warnings when approaching safety cameras or driving over the speed limit, possibly preventing citations and increasing vehicle safety.
TomTom tells us that the application update has been submitted to Apple and is pending approval. For current users of the TomTom app for iPhone, this will be a free update. For everyone else, the price of the app will remain at $99.
In a move that should please developers, Apple has added the ability to track an iPhone application's progress through the review process.
As Wired first noted, Apple's Dev Center site now includes status updates for apps wending their way through the reviews queue. Apps are now noted as "waiting for review," "in review," or "ready for sale," along with a time stamp.
It's a small concession by Apple, but an important one in keeping developers in the loop. Some iPhone app makers have complained vociferously about the often frustrating process in which applications are submitted and ultimately approved for or rejected from appearing for sale in the App Store.
Though the store has accepted app submissions for more than a year, it wasn't until August that Apple made its first public comments on the inner workings of its reviews process. At that time, the company tried to assure developers that 96 percent of all applications submitted were approved within 14 days. But with the 100,000 applications currently available in the App Store (Apple is receiving something like 8,500 new and updated submissions every day), many app makers felt lost in the shuffle with too little information.
A Mad Magazine contributor has been told by Apple that his iPhone app featuring drawings and contact information of members of the 111th Congress has been rejected because it depicts politicians in an objectionable light.
Richmond's iPhone app in action.
(Credit: Tom Richmond)According to Tom Richmond, who wrote about his app's rejection on his personal blog, his app--dubbed Bobble Rep-111th Congress Edition--in no way should have been construed as objectionable.
Richmond said that the focus of the app was to create a "database of all the members of the United States Congress which allowed the user to find the names and contact information of their senators and congressional representative either via Zip code or by using the iPhone's GPS location services." Rather than use the politicians' individual portraits, the app depicts each senator and representative in caricature form, which Richmond drew himself. All told, the app features 540 caricatures of the politicians.
... Read moreDon Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.
Apple has provided plenty of ways for users to discover new applications for the iPhone and iPod Touch, but on the sharing side the company has come up a bit short. Third-party blogs and social networks have done well to seize this opportunity, creating tools that help filter and sort apps old and new in ways Apple itself has not implemented.
One of those tools is Chorus, which is going live on the App Store early Tuesday. It's basically its own App Store meets social network, where users can share apps they've purchased with others, keep track of what their friends are buying, and discover new apps to buy either through the people they've befriended or from Chorus' hand-picked editors.
Chorus does one big thing the App Store doesn't, which is to allow each user to share their purchase history. Unlike the faceless reviews you see overflowing Apple's marketplace, reviews within Chorus' network are all attached to users you can befriend and follow to see what they've recently rated, reviewed, installed, or uninstalled.
As a new user, you can very quickly populate the service with all this information using a tool the company calls the Gobbler, an Adobe AIR-based application that scans your iTunes library and finds app purchases. You can then go through to check which apps you want to make public with your friends and the service's recommendation engine (note: by default, the Gobbler and Chorus apps are both smart enough to know that you probably don't want to share something that's rated 17 or over).
Chorus' content Gobbler scans your iTunes purchases so you can add them in bulk.
(Credit: CNET)Once you've shared your application history with Chorus, it helps fuel what the service recommends to you--just like Apple does with its own Genius service. This is where the app goes one step further though; it lets you see which of those apps your friends have used, if they've rated it, and whether they ended up removing it from their device. It also weights its recommendations higher if your friends have it installed.
To befriend other users you can cull your Facebook or Twitter contact list to find those who may already be using the service, or search by whatever username they've using on Chorus. The app also comes installed with a handful of subscriptions to the service's "AppMavens" who are bloggers that seed the network with their picks and reviews. Frankly, I found these the AppMaven's reviews less useful than the App Store's user review section, which--major faults aside, can shed light on things a single review can't, like how well it works on various devices, if there are any bugs, and what version the app was reviewed on.
Chorus recommends apps your friends have used and downloaded, as well as showing you how they reviewed them.
(Credit: CNET)The saving grace with the Chorus reviews system is that like other third-party app directories, all purchases still go through in the App Store app itself, which means you can still scope out those user reviews before making a purchase. On the downside, when it comes time to buy, you get kicked out of the Chorus app and sent into the App Store. This can be jarring but is made slightly less irritating by the fact that the app is smart enough to remember what you were doing the last time you were using it and bringing you back upon a relaunch.
All in all Chorus is a useful tool for discovering apps that should become increasingly useful if more people seed it with recommendations. Though there are a few things I'd like to see in future versions, the first of which is a way to manage purchases and do app discovery from the Web and not just on the device--something the company says will be coming at a later date. Another is a way to queue up apps you want to purchase, then e-mail yourself that list in the form of iTunes links. This would let you continue to use the tool without interruption, and facilitate batch purchasing.
I'd also like to see recommendations of people to follow based on my download and/or usage history since that would help me whittle down who I'd actually spend time paying attention to. This, or some sort of visual relevancy indicator about how much of a match any given app is to my buying habits would go a long way towards making me, and likely others feel better about clicking through to see more about that app.
See also: App Gems, App Connect and AppVee (all of which open up in iTunes), as well as site AppShopper.com.



