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- Average user rating: 2.5 stars out of 17 reviews Back to product review
- My rating: 0 stars
Full user review
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6 out of 7 people found this review helpful
2.0 stars
"Beware of the Tarantula!"
Pros: Nice tactile feel to the keys.
Cons: Non existant tech support!
Summary: Well gang, broke down and bought a ?Razor Tarantula? Gaming keyboard.
Loved the tactile feel of the keys?.
Built in wrist support is a bit narrow for we gamers that use the lower keys?..
Has programmable keys, macro?s?? Pretty blue back light on some keys?..
So you?d think I?d be happy, right?
Think again?.. Ok there is a key (denoted by a note) to bring up your favorite music program. All the favorite programs are listed, well except those of us that use Music Match (back before it was loaded with tons of adds) Well keys are suppose to be programmable?. Well note this one, so the note key is useless to me and others that do not have their software pre-programmed into it.
I wrote tech support asking if there was a way to add Music Match to the note key.
I didn?t stop there. I saw there was a firmware update on their web site. So hoping maybe it added more music programs to the note key, downloaded & installed it?..
Nope! No new music programs.
Went into the game I?m currently playing and guess what? ?. I no longer have sound control (Vol, up/down or mute)
No problem I thought, went to the add/ remove programs and removed the firmware. Rebooted, and loaded the firmware that came with the keyboard?.. The update does not remove!........ I wrote tech support asking how I can remove the update as I can?t control sound in ANY game since the update??
Been 3 weeks since the first tech request and 2 since the last?.. No reply, nothing!
Wrote Razors customer support about the lack of tech support?.. They haven?t responded.
So here I sit with a $70.00 ?gaming? keyboard that does not fully function in games, no clue if there is anything I can do about it as the company, once it gets your money, ignores you.
Do I like my new Razor Tarantula?
I pulled out me old one?.....
At least it works!!!
- 1 reply to this review
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I personally have had this keyboard for years, so long now the keys are wearing off due to 15+ hours a day on the computer. I have never had an issue such as the one you are speaking, and personally feel that this is an outstanding keyboard in itself. All the buttons work for me, and even though your one media type doesnt work from the musical note button, doesnt mean the Keyboard itself isnt great. As for the volume or such, i have never encountered the problem yet, and that maybe more of an OS issue communicating to your volume control. You are rating the product, not the company. And personally this product is worth every penny I paid for it. Downranking an item due to the customer support alone is a waste of time.
