Seagate Replica multi-PC user reviews (500GB)

5.0 stars

"Got me out of a jam with my sons business laptop" on July 29, 2009 by connellyse

Pros: Back up is very simple, just plug in the drive and backup is automatic

Cons: A little slow, Vista does not recognize.

Summary: My son's business laptop was not booting correctly and I had just done the backup a couple of days before. I followed the procedure to restore the laptop from the replica drive and in 3 hours the 120GB drive was restored and the laptop was working perfectly. I have 5 Windows XP P.C.'s and 1 vista P.C. It backs up the XP P.C.'s very easily but the Vista does not recognize it. That is OK though since it fixed my son's Compaq laptop. It paid for itself.

2.0 stars

"easy to use but unreliable" on March 4, 2011 by DCK1950

Pros: It was easy to plug in and ran in the background regularly. Tech support was prompt, courteous, and helpful but couldn't solve the problem.

Cons: My desktop internal Seagate drive failed. It was backed up to Seagate Replica. When I tried to restore, the replica was corrupted. If the drive fails and email/chat tech support can't fix it, there's a charge for tech support. Really annoying.

Summary: When the email and chat tech support people couldn't get me access to the backed up files on the Replica, they referred me to telephone support. Catch --there's a charge for "premium" support unless the drive fails within 30 days, even if the chat/email tech support can't solve the problem.
This is not helpful -- if the drive fails in 30 days, I want a refund. If it fails in use, I need tech support especially when it looks like the failure of one Seagate drive corrupted the Seagate backup.
I have spent two days trying to recover critical files. I have 455 gig of a 500 gig drive occupied with business data and programs and can't access the data.
Bottom line -- my replacement drives will not have Seagate labels.

Updated on Mar 4, 2011

The problem was that the drive software had not run. Giving up on tech support, I clicked on "run". Now I can see the files, but I still can't restore them because Windows explorer crashes when I try to explore the Seagate drive.

4.5 stars

"Of date, is Replica functional Win 7?" on September 13, 2010 by maine75man

Pros: I am using in on a desk top XP sp3 and it installed and exectes with no problem.

Cons: IF it restores when required no cons at all.

0.5 stars

"Does not work with Win 7" on August 19, 2010 by ger_xxxx

Pros: NOTHING since it doesn't install or work...although it says that the install is correct, and that there are no compatibility issues.

Cons: Does not work with Win 7; Seagate support is outrageously behind. Tech wanted to take over my comp to fix the thing, but he didn't know what a Virtual Machine was....I have Virtual XP on my Win 7, and it took MSFT several hours to set it iup.

Summary: This thing simply does NOT work with Win 7, I downloaded 3 different drivers, none of which worked. It set itself up as an E drivie, when my E is a DVD...duh. I went up through 5, that's 5 levels of tech support to finally get someone who offered a Black Armor PS110 in exchange. Replica does not work with Win 7 unless Seagate support tinkers with it...or so they say. Frankly, I did not trust their tech support, and their warrantee allows only an exchange and NO REFUND unless purchased on their own site, and that within 30 days. Stay tuned for a report on how the PS110 does with Win 7..,I'm skeptical.