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"Poor Customer Service" on by sufue
Pros: very lightweight and compact, 6 cell battery (NOT 3 cell) in this version gives good battery life (several hours), good screen brightness
Cons: POOR CUSTOMER SERVICE; also notebook is a bit slow with heavy duty computing - although why would you buy this for that anyway???
Summary: We bought this notebook for my husband to use for light computing and connecting to the Internet. He was very happy with it for those uses. However, a few weeks (less than two months) after he got it, it started having errors on boot-up and wouldn?t boot. I reinstalled the operating system and got the same error messages. So far, we were upset, but things do happen.
HOWEVER, when I called Acer Customer Support, they indicated that this was an unfixable problem (by me, anyway) and we would have to send it in for repair. Here?s the problem: We have to pack it up and pay ourselves for the shipping to their repair center in Texas, and it will take up to TWO WEEKS for repair.
I contrast this with my Sony laptop, which I use for work. It also had a problem a few weeks into its warranty period. Sony arranged with my local FedEx center for me to take the laptop in and that was all I had to do! FedEx packed it and shipped it 2-day air at Sony?s cost. Sony fixed it and had it back to me in 2 more days, for a four day total turnaround. ACER LOOKS PRETTY BAD IN COMPARISON!
Anyway, just be aware ? if you have problems with your Acer, YOU are going to have to pack it for shipment, and YOU will pay for the shipment, and it?s going to take a LONG time. If you can live with that possibility, my husband has been happy with the notebook otherwise.
Anyway, I?m giving this only two stars because of the cost and hassle with Acer?s Customer Support. I almost gave it one star, but it IS a nice little notebook when it's working. If Acer had stood behind their notebook (as Sony did) with quick no-cost-to-me customer support, I would have given them four stars out of five instead - a missed opportunity for them! -
"BEWARE- Horrible Customer Service-" on by spookilove
Pros: Its cute, easy conectability
Cons: Cheaply Madde, Delicate Parts, They wont uphold their warranty. Money Racket for repairs.
Summary: Ok, So I bought 2 of these acer Aspire ones. And After only a month, One of them wont charge, and its clear that the power port is dysfunctional. I called and of course I get some one in India, who I can barely understand. I explained the problem and that it had been over 15 days and walmart wont take it back. He said that is not covered in the warranty and wanted to charge me $199 to fix it!!! Since my ordeal, I have researched and have found that the power ports on these are very cheaply made and super delicate. Bottom line, if you have $300 to spend, save a few more bucks and get something decent from another company. Never again will I buy another Acer Product.
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"2 hard drive failures and zero support" on by treborsmada2
Pros: Cheap!!!!!!
Cons: 2 of us at work bought Acer Aspires, both suffered hard drive failures within about 3 months, Acer support is non existent, their 'warranty' is worthless
Summary: Cheap and no so cheerfull, avoid!
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"Amazing Very happy" on by Fire Balls
Pros: Light weight for a six cell battery netbook, runs fast for a netbook, usability, features are very full, Battery life is excellent 6-7 hours even under extreme conditions. (wifi on and heavy use) good buy as far netbooks go 10.1 in screen says it all
Cons: Mousepad is a bit touchy(not in a good way) and the mouse buttons could be a bit better. Doesn't have 802.11n or bluetooth
Summary: I was very impressed. surprised at the speed even with a slower processor. Liked the bigger screen. Battery life is a dream. Built in webcam and mic a plus but I will probably never use it (being as I got it for portable IT work) Some of the bad ratings from other members I feel have been a unjust to this neetbook. Some people may have gotten the bad apples. (also computers from Walmart are known to be mistreated during shipping and stocking) I have been very satisfied with this product and I HIGHLY recommend it!
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"Two Month Lifetime" on by acersux
Pros: It's really small.
Cons: Same problem as original poster, it lasted two months and now it's as if the right mouse button is continually pressed down. Cheap is what you get. There are better products out there, avoid Acer.
Summary: Cheap piece of offal.
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