Acer Aspire One D150

Pros: very lightweight and compact, 6 cell battery (NOT 3 cell) in this version gives good battery life (several hours), good screen brightness

Cons: POOR CUSTOMER SERVICE; also notebook is a bit slow with heavy duty computing - although why would you buy this for that anyway???

Summary: We bought this notebook for my husband to use for light computing and connecting to the Internet. He was very happy with it for those uses. However, a few weeks (less than two months) after he got it, it started having errors on boot-up and wouldn?t boot. I reinstalled the operating system and got the same error messages. So far, we were upset, but things do happen.

HOWEVER, when I called Acer Customer Support, they indicated that this was an unfixable problem (by me, anyway) and we would have to send it in for repair. Here?s the problem: We have to pack it up and pay ourselves for the shipping to their repair center in Texas, and it will take up to TWO WEEKS for repair.

I contrast this with my Sony laptop, which I use for work. It also had a problem a few weeks into its warranty period. Sony arranged with my local FedEx center for me to take the laptop in and that was all I had to do! FedEx packed it and shipped it 2-day air at Sony?s cost. Sony fixed it and had it back to me in 2 more days, for a four day total turnaround. ACER LOOKS PRETTY BAD IN COMPARISON!

Anyway, just be aware ? if you have problems with your Acer, YOU are going to have to pack it for shipment, and YOU will pay for the shipment, and it?s going to take a LONG time. If you can live with that possibility, my husband has been happy with the notebook otherwise.

Anyway, I?m giving this only two stars because of the cost and hassle with Acer?s Customer Support. I almost gave it one star, but it IS a nice little notebook when it's working. If Acer had stood behind their notebook (as Sony did) with quick no-cost-to-me customer support, I would have given them four stars out of five instead - a missed opportunity for them!