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- Average user rating:
- My rating: 0 stars
Full user review
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3 out of 3 people found this review helpful
1.0 stars
"Worst customer service I've ever encountered."
Pros: Have nothing good to say
Cons: Customer service could care less about the customer, seems more convenient to say they don't have the parts than to just build it and ship it
Summary: I really was hoping to write a good review about this product, however that isn't the case. I ordered this computer the day that I was able to. However, every month I receive an email saying that some part is unavailable and it won't be ready to ship for another month. When I try to make contact, Alienware customer service throws me on hold until I give up or just will not respond to my emails. I am cancelling my order after the weekend and going with a cheaper laptop from a company that cares.
