"Where do I start..."1.0 starson by Hotmanaut
Pros: Worked great when it did work
Cons: Everything. Customer support, System reliability, Technical support
Summary: I ordered this computer after wanting an Alienware PC for 6 years. I finally had enough in the bank and decided to go for it. The order went smoothly; it took a couple of weeks to arrive. The website was very detailed in every step of the building process and updated regularly with the computer's status so waiting wasn't so bad. Once it showed up it was great, out of the box it worked like I had hoped it would, with the great graphics and fast processing.
After I had the computer for 24 days I lost power to the machine completely in the middle of use. I called Alienware tech support and spent a couple hours unplugging cables inside the computer. Eventually the tech rep. (horrible English) conceded that something was wrong and he said it sounded like the motherboard had shorted out. I sent the computer to Alienware; they paid for shipping and everything and had the machine back to me in a week and a half.
They had replaced the motherboard and hard drive, so all the information I had stored on my computer was lost completely. I didn't mind so much however because I supposedly had a functioning machine.
When I started the laptop I immediately noticed I wasn't getting a wireless connection so I called tech support again and spent several more hours detaching and re-connecting more cables inside the laptop. Nothing worked and they offered to send me a new wireless card. I was very under whelmed with the laptop I'd been dealt so I pushed to get a new machine altogether. After being talked in circles for an hour and a half they said there was no way they would replace my machine. So they agreed to send the wireless card via overnight mail. They sent the wrong wireless card for my machine, so they tried a second time. The card did not work. So they are now sending a third card, and will supposedly ask me to send the machine in for repairs next if that card is not working.
After receiving it back from Alienware for the motherboard repairs, the graphics driver on my computer would crash every few minutes exiting any games or other applications open at the time. I called tech support and downloaded the drivers, which didn't help the situation, they kept crashing. The problem hasn't been resolved so I can't use the computer at all.
I have had this computer for two months now and have been able to use it for less than half that time. Customer service is less than helpful and not willing to change their position to please the customer. I do not recommend this computer at all, if something goes wrong it seems impossible to fix.