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"SUPPORT TERRIBLE - Alienware (Dell) Censored My Review" on by RogueBarbarian
Pros: - Very fast - who said Windows 7 is slow, it screams on this beast !!!
- Best keyboard I have ever felt on a laptop.Cons: - Terrible Support
- Glossy screen very hard to keep lint and finger print free, scratches easily so be careful
- Battery life - even with minimal activity less than 2 hoursSummary: Dell support is terrible. I have a simple application error with their built-In AlienFX system configuration application when reconfiguring the Synaptic trackpad. The Maintenance link on the laptop start menu does not work, so I called Alienware. 10 hours on the phone over 2 days to get support from Aiienware. Alienware will not give you an account number for newer alienware products so forget about using their site for support. Dell live chat and tech support bounces you to the Alienware support line, Anyway, I finally got to a support person at Alienware they directed me back to the Dell driver support site for a driver update, requesting I backdate the driver. I did that and it did not fix the problem. I tried the Dell Live chat and was told my customer number was invalid and i did not have a valid Dell warranty. At Dell Customer support they told me I had to talk to Alienware customer support. I called alienware again, and after 4 hours listening to elevator music, I figured I could live with the problem until, hopefully, an update becomes available. How I get that update however is unknown ;(
I posted a tamer version of this review on the alienware.com website and it was never posted, apparently they censor non-favorable reviews. In the mail today, i received an extended warranty opportunity for 3 years, over $300, I laughed and threw it in the garbage. I would say this was a one of a kind problem but it seems be be a common theme in reading subsequent reviews, which i would have done first if the machine wasn't such a new product line when I bought it.
So buyer beware, if nothing is wrong, you got a great machine, if something goes wrong, you really have a problem.
This is almost comic. -
"Attractive design but bad service" on by betancourtc
Pros: Nice design and performance
Cons: My Alienware had some factory problems and the support that I have got has been really disappointing. I am trying to get my money back with no success, I guess I will have to wait until they found whats wrong with my laptop so they can fix it.
Summary: Too bad such a nice computer has a bad support service. Solving the problem is taking ages, by the time its fixed it won't be the top computer anymore.
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"Hope your's works" on by Arch_MJ
Pros: Blazing Fast (can give most desktops a run for their money) Great back-lit keyboard. Form makes its large size seem not so large.
Cons: Everyone I know including me that has it had to run a clean reinstall of the OS just to knock out all the preloaded bugs. Only 2, yes, TWO usb ports. Display port instead of HDMI. Expect to fix any problems yourself alienware support is usless.
Summary: Great gaming PC that can handle everyone from new games to 3d software. Heavy but worth the weight. Burdened by some of the worst customer support that can only compare to when I owned an Acer.
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"Love it for what i do. The workmanship is outstanding." on by fa18aq2
Pros: Everything
Cons: Ok the weight, but it just fine by me.
Summary: Don't judge this by everything you read bad about Dell and Alienware. Do your reseach and the buy one of the best deaktop replacement you can get.
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"Its a beast of a laptop with some dissapointments" on by Yelonde
Pros: Core i7 with multithreading, fast ram, SSD, decent graphics
Cons: Huge laptop, even for a 15 inch, battery life sucks, 64-bit windows7 drivers are not compatible
Summary: So, I got this laptop recently with the SSD, and with the Geforce 240 m graphics; I don't necessarily game on this thing, I just needed something that would be a productive machine for a couple years.
Heres what I liked:
The screen was great, it comes with 1080 p on a 15 inch screen, something a lot of computers, even the macbook pro 15 doesn't have
The 240 M is a good graphics card, not the best, but good. I bet you it will play crysis at least at high settings with at least 30 FPS +.
The SSD will probably last longer than a conventional hard-drive
The machine is simple on the inside, no flashy tags or covers, etc.
What I didn't like:
Motherboard and GPU failed. Im getting it replaced within the week.
Battery life is terrible, even with the best option, I am getting around 3 hours.
Windows 7 drivers are not there yet, and the upgrade disables a lot of programs, such as the facial recognition program.
The touchpad movement/transition to screen appears the be choppy, it makes me wonder if I have bad drivers for that as well.
For a $3000 computer, you'd think that they could go beyond plastic casings.
In conclusion, even for a 15 inch, it is very bulky, and I would consider it a desktop replacement that you would rarely walk around with. Its a powerful machine without a doubt, and the graphics/gaming/multimedia performance is top notch, but I would have to say that there are just a few things here and there that wouldn't make this product perfect either.
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