"performance issues still unresolved, they don't care!"2.0 starson by ziggyh
Pros: the STATS sound GREAT and you expect a killer machine, but the truth is I am not impressed with the 3DMARKS scores nor the performance of the general O/S and applications!
Cons: HORRIBLE Technical support. You get a new reason/suggestion each time you call. Nothing is consistent. Their "ON-SITE" support really doesn't stand true since they ask you to send your machine in for pretty much anything that needs to be fixed.
Summary: Their repair department is incompetent. They don't actually read the ticket for repair and just fix/replace whatever THEY fill like, which doesn't resolve the issue. Customer service is poor, if you email their feedback team all they say is Thanks for your suggestions/feedback, nothing comes of it. They don't even put DATES on their driver/software download section so you have no clue if a new driver/software is out for your machine in "MY HIVE". I've asked repeatedly and they ignore the request. My machine has general performance issues. Intermittently the system will LAG all around, mouse will get jumpy, if I'm playing music the music will stutter, sometimes it even happens right on boot when the VISTA opening sound is playing. Sent it in TWO times already in the past 3 weeks and they STILL don't even know what is causing it and even though they tell me on the phone they are going to replace this or that (for instance the CPU & MEMORY), I get it back and they decided to replace one of my two video cards. Unbelievable. When you talk to the tech support or even the supervisors, they have no clue what was done to the machine because they can't even decipher the notes from the repair group. It's just a big miss. ALIEN-B-WARE ! ! ! Not worth the $4,300 I paid, that's for SURE!