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- My rating: 0 stars
Full user review
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2 out of 3 people found this review helpful
0.5 stars
"Apple customer service is horrid."
Pros: The OS is possibly the best around.
Cons: Everything else.
Summary: I ordered a new powerbook G4 12" online directly from apple. On recieving it I noticed that the case was warped, and the screen damaged. I called apple immediatly (2 days after delivery) and informed them of the defective product, to my surprise, Apple refused to send me another item, and insisted that I drive an hour to the closest Apple repair center to get my new powerbook repaired. They shipped me a damaged product, and expect me to swallow it and settle for a repair. I opted to send everything back to them and ask for a refund, and they want to charge me a 10% return fee. This would have been my first Apple, but I think I will now stick to IBMs. If you care about the build quality of your hardware, and customer service, stay as far away from any Apple product that you can. It's a pitty, because OS X is the best OS out there, but as I have learned, Apple just plain sucks.
- 2 replies to this review
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I just bought a brand new 12.1" PowerBook (May 24, 2005) and it arrived with a warped bottom case. Apple Customer Service has been great in responding to my issue. However, the Apple dealer fails to acknowledge this problem. It pays to buy directly from Apple.
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Oh get over it, you had a Bad experience. They did the same with the iPod. Mate, give them another chance. I love my Powerbook, especially when I hated Apple after being converted to a Mac User last year, I will never go back. Such stable and fast Hardware
