"AppleCare and Bootcamp for Windows TERRIBLE"0.5 starson by paulmespam
Pros: nice for just Mac OSX
Cons: Terrible when you try and use Bootcamp or Windows or AppleCare.
Summary: Here is my experience trying to get Windows running properly using Bootcamp... specifically trying to get the drivers for my Macbook Pro installed in my Windows installation after having lost the Mac OSX install CD that comes with the computer:
I have been waiting for 1 month to get an Apple installation disk sent to me in the mail, so I can install the MacBook Pro Drivers (trackpad, keyboard, wireless, videocard, iSight, etc.) on my Bootcamp Windows Installation. These are the steps I've had to go through so far, and still Apple has been UNABLE TO RESOLVE THE ISSUE for me.
1) I called AppleCare to find how to install drivers for my new Windows 7 installation on Bootcamp. I no longer have the Apple OSX Install DVD that came with my computer, so I was told to go pick one up from a Mac Store. (20 minutes)
2) I drive to the nearest Mac store, with my laptop, get there and am told that it is impossible for them to give me an installation DVD. It has to be sent from the factory and is custom to my laptop (what BS is that?), and so I have to order it from AppleCare. (1 hour and 30 minutes with driving and returning to my house)
3) I call AppleCare a 2nd time to order the installation disk. I tell them how I need these drivers ASAP and am told it should take between 3 and 5 days... most likely 3 days though. I ordered on a Friday or Thursday and they say expect it in the mail on the following Tuesday. (20 minutes on the phone)
4) 2 weeks pass an no Mac OSX Installation Disc. I call AppleCare to ask whats up. I speak to a representative, who says they are going to check and they end up hanging up on me. (15 minutes)
5) I call a second time? I speak with a representative. Am put on hold again and then am transferred to a more senior associate? Krista. And am told it is only just leaving the warehouse and to wait a few more days. (30 minutes)
6) Installation disc arrives 1 week later, I pop it in and the drivers are no where to be found on the disc. I call AppleCare. Hold for 15 minutes to speak with someone. I speak with someone, and he has to put me on hold to figure out how to install the drivers? 20 more minutes. He comes back and says Apple doesn't support anything related to Windows, and that all he can tell me to do is to put the Apple Mac OSX CD into my computer while Windows is running. DOESN'T WORK. I ask to speak with a supervisor. 10 minutes on hold, and then am disconnected. (45 minutes)
7) I try calling Krista with the extension she gave me, she isn't available. (5 minutes)
8) I call AppleCare again. Initial hold 10 minutes. Speak with Brittany, she has me put the disk in and out twice. Check all the folders multiple times. Restart the computer into Apple, check for software updates? I was completely up to date. Download a Bootcamp updater for windows? which is useless since I don't have the initial Windows Bootcamp for windows installed? because I'm supposed to get that from the MacOSX install CD which they sent me, but it isn't on there. She puts me on hold again for a Senior Advisor. I speak with the senior advisor, Eric, spend a half hour or so and he has no idea how to install the drivers. All anyone can say is that there should be a setup.exe on my MacOSX DVD that I waited a month for Apple to send to me. Finally hangs up saying he will do some research and will call me back. (1 hour and 20 minutes)
TOTAL TIME SPENT SO FAR? 5 HOURS and 5 MINUTES.
HOW LONG HAVE I WAITED TO GET THE ISSUE RESOLVED? 1 MONTH
IS THE ISSUE RESOLVED? NO!!!
I work as a consultant, and bill at $100 dollars an hour. So basically I'VE LOST $500 DEALING WITH APPLE CUSTOMER SUPPORT, and still no one can tell me how to get the drivers running properly for windows. All I'm told is that my MacOSX disc should have a setup.exe file, and because it doesn't all they can do is send me the identical disc again (Apple apparently makes it impossible to get the drivers for my computer at their Apple stores or over the internet)? so I can go on this Marry-Go-Round all over again.
A much better use of my time would have been to work those 5 hours, take my $500 and go buy a Windows PC.
If anyone from Apple reads this, they can contact me at firstname.lastname@example.org.