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Full user review
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4 out of 4 people found this review helpful
2.0 stars
"Great computer - terrible support"
Pros: light, boots quickly, nice screen
Cons: If it does break (mine did) making an appointment for support can be almost impossible
Summary: I live in NJ and my 3 month old MacPro broke. After waiting 15 minute (literally) for a phone teck he told me to make an appointment at my local store where they would help me... i tried for 1.5 weeks and the appointments were booked each time i went online to make an appointment.
The store explained to me that although i had paid $249 for an extended care plan i was not a priority repair customer. I was only able to book an appointment 2 days in advance. People who had paid another $99/yr could book an appointment 14 days in advance. I was told that these premier customer were booking up all of the repair appointments before I could even get a chance at them... finally the store helped me to get an appointment but they told me that "they could only help me this one time"... I am not sure what i will do if it ever breaks again??
