"Customer service killed a potentially good computer"2.5 starson by starjazz1
Pros: Size is great, speed is good, hard drive is substantial, aesthetics, display/monitor, USB ports, HDMI output.
Cons: Customer service/tech support is AWFUL, touchpad buttons and quirky features that happen unintentionally, power plug connection size, battery is good but not great, navigating the ASUS website is a nightmare as well.
Summary: I've read other reviews of products and companies that berade customer service, and said to myself, "well, hopefully it won't matter." In my case it did. I haven't seen my computer in over a month, been getting repaired for a faulty power plug unit on the motherboard. I guess they had to order the part from Taiwan which takes a while what with the ocean and all, but at least let me talk to someone in this country to find out when I might see it back. The power plug connection was so small, that the little metal pin broke off, render the computer useles.
I really liked it when I had it, good speed, functionality, price, size, looks, hard drive space, etc., but the customer service issue is such, that I'll never buy from ASUS again. Sad, because they appear to have a good product on the surface.