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"ASUS/BestBuy won't acknowledge serious issues /w model"
0.5 starson by andthusPros: Cheap for it's on-paper specifications.
Cons: - The touchpad malfunctions on these laptops in warm or humid environments.
- Keystrokes don't all register when playing games.
- ASUS (and BestBuy) refuse to acknowledge these issues.Summary: I have your problems, plus the touchpad doesn't work, and both ASUS and BestBuy are doing NOTHING about it.
The problem: my built-in touchpad stops working due to either warmth or humidity from non-touching proximity of my hands. The pad worked fine during a trip to Tucson, Arizona, so I figure either the dryness or the coolness of the hotel room made the difference. But I need my computer to work IN MY HOME where I LIVE. But BestBuy says I need to have the touchpad "repaired" THREE TIMES before they'll consider a replacement, and even then it will be with another laptop of the SAME MODEL.
And get this: BestBuy (Harrison Street, San Francisco) had problems with the touchpad in their store display unit for that model AS WELL. After they repaired it, it still didn't work. On these grounds, I asked to skip the repair process and exchange the computer for a different model (ideally a Toshiba). They then claimed "not to be sure" anymore that their store unit had the same problems, and refused to check their records to confirm what I was talking about. I explained why that wasn't reasonable, and then they decided that "Even if there is a problem with all units of this model, it doesn't matter to us until ASUS tells us." So I am stuck with a piece of craptop until ASUS decides they care.
The business structure of the GeekSquad (BestBuy tech support dept) places no accountability on their employees to behave respectably toward their customers, because they operate as a "separate company" from the sales departments and the rest of the store... so they have no incentive to care about the customer.
DO NOT BUY A COMPUTER FROM BEST BUY. The company is *designed* to offer you poor customer support. And don't buy from ASUS, either.
- 1 reply to this review
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Excellent review! ASUS (like other builders Acer, MSI, Clevo et al) is the world's largest "Private Label" builder of laptops, like this unit built to Best Buy's specs. ASUS will contract with their private label customer (say HP, Dell, Acer, or in this case Best Buy) to produce X units at Y price of the customer's desired specs. The client will tell ASUS if they want these units branded under the ASUS Brand/Model Name ( like this Best Buy "ASUS G73JH RBBX 05") or if they want ASUS to mark the units - say Dell's the client - with whatever Dell Brand/Model Name that Dell specifies.Different clients have different requirements and specs for the basic "ASUS G73JH" unit. You and I - assuming we are standard retail shoppers - are encouraged to visit the ASUS Website in order to study the options ASUS makes available to their clients for every basic model (such as the G73JH) that ASUS manufactures. It's important to emphasize that ASUS has won many awards for the basic G73JH in particular.
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