"bad experience with the product and service"0.5 starson by jhuendo
Pros: when i bought is because i was told it is a good laptop but now....
Cons: less one year, both HD and fan were broken.
Summary: I bought Asus U35 laptop less than one year ago and it is still under the warranty. But the hard driver was failure two weeks ago, since I didn't have time to ship my laptop back to Asus service because it will take 14 business days, I had Best Buy to change the HD at my own money. Now I heard the laptop has click noise which is very annoying, I went to Best Buy again, I was told it may be caused by the broken fan. So I called Asus, since again I couldn't afford to take 14 days without laptop to work as Asus requested, I tried to request to buy a fan so I can have Best Buy to install it for me. You know what , Asus just cut off the phone and didn't want to talk to me. This was the experience with Asus product and service.