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"Don't buy. Not worth it." on by gmumford
Pros: light weight, widescreen, dvd burner, wireless
Cons: battery sucks!!
Summary: I just purchased this laptop, and have been pleased with it so far(a few hours), but after reading the user manual and calling Averatec support, I'm going to return it. The manual says the battery will only last 300 charges. I'm a student so I use my laptop everyday and charge it everyday. So in 300 days I'll need a new battery, but the warranty only covers the battery for 6 months(180 days). I called Averatec customer service and they confirmed this. Although this laptop looks like a good deal it's not. Who wants to have to buy a new battery every year?
Updated
After e-mailing Averatec customer support and talking to some other people, apparently this is pretty standard for a laptop battery, for it too loose some charge after 300 recharges. The guy on the phone from Averatec customer support mislead me and told me the battery would be useless after 300. I change my rating to an 8, because the only thing I don't like is there is a little flex in the keyboard. -
"Problems from the Start - Terrible Customer Support" on by David Saylor
Pros: Nice size, screen is good, great features for cost
Cons: Poor Touchpad
Summary: I purchased an Averatec 4200 series laptop in June. I have two other Averatec products and have been quite satisified. This one has been nothing but problems. I have now returned it twice for the same problem (it shuts off suddenly or will not turn on). Presently I still don't have the unit back and during this bout with customer support (it does feel like a boxing match) they have managed to arrange for the slowest shipping (7days each way), lost the computer in their repair facility, and generally display a lack of concern for me the customer.
I would not buy another computer from this company. -
"They are selling TOYS!!!" on by LarryHK
Pros: Looks good, light, I/O are good
Cons: Bad service, very slow
Summary: AVERATAC Laptop AV4265-EH1, It looks beautiful but with terrible service that dive me crazy.
I brought this laptop at Staples this July 4th (what an honest day!) and it cracked down after 18 days. Since more than 14 days, Staples won’t replace a new one and asked me sent the problem laptop to CA, the AVERATAC repair workshop. AVERATAC gave me the RMA#, I tried 100 times to check my RMA# on AVERATAC web side, but it said the # is not in the system! And no one could tell me what happen when I call their service, no one answer my e-mail questions!
Finally, they sent my laptop back and tell me when I call, that they replace with new motherboard for it.
But there are at lease 3 problem come back with it. First, the system runs very slow; second, there is one white dot on my screen; the third, my DVD/CD ROM can’t open and comes out 2 mm which can’t close fully; I can’t see the diver from the system device manager window! (I have photos to show)
This is a new machine, it only been used 4 or 5 times in 18 days, if I am bad luck to pick one with the problem motherboard, AVERATAC should just replace another new laptop to me, and sent the bad one back to the factory. I don’t know why AVERATAC wasting the money (replace motherboard) and the time (for my waiting) and drive the customer crazy (bring more problems after fix one).
I spend $1150 to buy this laptop and still can’t use it for 4 months; does any one want to be the next like me???
Don’t trust any company they don’t care the customers!
Don’t buy any product that keeps driving you crazy!Updated
9/21/2005, I call AVERATEC to tell the problem on my laptop, they gave me new RMA and said will call me back.
9/22/2005, I call AVERATEC; they say some one will call me to answer my complaint within 24 hours.
9/23, 24/2005, there were no call from AVERATEC.
9/26/2005, No one call me. I call AVERATEC, the girl promise that FedEx will pick up my Laptop for CA tomorrow, and will call me when coming.
9/27/2005, FedEx does not show up and no one call me. I call AVERATEC, they say tomorrow will come.
The first sentence in AVERATEC web side, service support is:
“Averatec is dedicated to enhancing customer satisfaction in every way that we can.” -
"great value" on by bliss53
Pros: good speed, 3 usbs, card reader
Cons: one bad pixel, bad fn keys for volume and mute
Summary: The function keys (funtion shift of the F8, F9 and F10 keys) do not work. Polite and responsive phone support. Will wait to do the recommended system restore. I really like the machine. I carried around a huge HP zd7000. I find that this machine provides enough so I do not miss any of the big machine features. The battery life has been excellent so far.
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"Good value numerous tech support problems" on by meistermark0
Pros: Light, full of features
Cons: bad customer service, parts break
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