"Disappointed by Dell's Quality"1.5 starson by terrynconnct
Pros: Lightweight, new innovations, compact.
Cons: Prone to hardware failures
Summary: With over 20 years of direct IT experience in hardware and infrastructure, my Dell laptop has become a disappointing product. My initial experience within the first six months was very positive. Unfortunately, I began to experience hardware failures, beginning with the hardware drive. Dell's warranty response was very quick for home repair but the technician didn't have a solid experience in hardware repair, diagnosing the problem incorrectly. This resulted in having to ship the laptop back to Dell for a longer than expected turn around time. The second failure, still unresolved, was the Bluetooth. All attempts to date have failed to repair the problem which included a complete replacement of the system board and wireless and Bluetooth chip. My last option is a full system restore. I know Dell can do better and hope will see future quality improvements in their products.