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"Very unsatisfied with this product" on by mbutler69
Pros: Cant think of any pros. Will never purchase another dell product.
Cons: They are very poorly put together, the plastic where the charger goes is cracked, and it only holds a charge for about 29 mins. Both screens have shattered just by closing them. Customer service hung up on us twice. Very disappointed.
Summary: My experience with Dell has been awful. Have had nothing but problems with both laptops. Customer service reps are very rude and uncooperative. I paid 250 bucks to replace a shattered screen that was not covered by the warranty and not even a week after I got the product back the screen shattered again simply by closing it. The screen on my husbands also shattered and the plastic on the side is cracked. Very poorly built. Neither of us have been rough with them, actually they never get moved and hardly get used. Customer service hung up on us after we spoke to several different people. We have had these for less then 6 months and have nothing but problems. We have also put over 1000 dollars into them and now one of them does not work at all. Awful product and awful service.
- 4 replies to this review
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I agree with mbutler69, I own this computer and I am very disappointed.
Battery life is awful, even when new it was never capable to work for more than 1.5 hrs, now it can't hold for more than 10 min.
Screen quality is poor and turn off as you touch or move your computer, even though I have had it mostly as a desktop replacement (don't move it a lot).
Plastic gets scratch easily and it started peeling itself in the side of the screen, I had to put tape to stop it and now it looks horrible.
Just to mention, the audio is very poor too.
I have so much cons against this computer that I could not write them all here, they only positive thing I find is the price, but I've learned that price never overcome quality... I would never buy a computer like this before, and Dell is not my brand anymore, I'm glad I changed to Sony Vaio. -
I talked to the Dell Chat on this product, The lied to me! They advertised many things that were not true and said it was a techincal problem. Liers
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Whoa. Some of this is true, and some of this is BS.
What are you, the incredible hulk? Get a tough book if you slam your computer shut everyday.
The charge on these computers is very poor, I agree.
Customer service is very poor, I agree as well.
Please don't use reviews as an excuse to bash the company. What you wrote wasn't libel it was just out of line. -
hi, I totally empathize with you regarding your experience with Dell.
I have had a same hardware replaced twice, incompatible with generic software such as Windows Media Player (hence unable to burn CD / DVD).
I emailed Michael Dell email:michael_dell@dell.com requesting a full refund - he tossed the email to an Indian chap based in India who was nothing but rude and as your mentioned uncooperative and talks over a consumer.
I live in Sydney, Australia, so I will contact Fair Tradins NSW which is a government organization which I will request an intervention to get my money back and return the product. If needed, I will contact the media and let them know the problem users are having as well...
Very very disappointing,,,what a disaster!
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