"Think twice before buying a Dell"0.5 starson by ykmd
Pros: Great way to waste time and money
Cons: Unreliable, basically a lemon, and Dell won't support product
Summary: I wanted to warn other consumers against buying Dell laptops. I purchased a $1500 Inspiron less than a year ago, and also paid several hundred dollars for the so-called extended service contract and "Home care." My computer has been a lemon from day one and five days ago, stopped working completely. Despite the extended service contract, I've had to spend over 8 hours on the phone to Dell technical support (in India) over several days and at various points been told over the phone to dismantle my computer- taking out my hard drive, memory chips, CD/DVD drive, etc. despite my service contract "Home Care" and my complete lack of computer expertise. Finally, it was determined to be a motherboard defect, and I was told a technician would come repair the computer finally. Now, almost a week later, I am still waiting for the technician to contact me. I can't contact him as they won't provide a number. I can't even complain to anyone about the poor care I've received because it takes me 30 minutes of waiting to finally get through to a live person (in India)and then this person will invariably refuse to allow me to speak to a supervisor. I've told everyone I like, and even those that I dislike to stay away from Dell.