"Had to cancel order after multiple Dell delivery issues"1.0 starson by spanky322a
Pros: Wonderful product--had my heart set on it! Cancelled order for Dell-related reasons described below. The outsource center makes too many mistakes and Dell can no longer deliver products without major errors and delays.
Cons: Placed order on 4/7/09. Multiple calls to Dell to correct errors in my name, address, and customer number. Dell called to set delivery date on 4/ 21, then delivery delayed to 4/26, 4/30,and 5/6. Required 2 calls to Dell to cancel after final delay.
Summary: The outsourcing of Dell support to India has produced a dysfunctional delivery/technical support system.