"Avoid, avoid, avoid! Great looks terrible performance."1.0 starson by hhhbonilla
Pros: Great looks. Solid construction, it is a beautiful machine.
Cons: Computer freezes or reboots after closing the lid. It has happened with two computers. Dell wanted to send a technician to have the motherboard changed, on a three day old computer!!
Summary: I bought an XPS two weeks ago and from the start it froze or rebooted after closing the lid. So I spent 8 hours on the phone with Dell tech trying to work this out but it did not work. Finally a return tag was issued and I sent it back. I trust (or trusted) Dell so I immediately bought a new XPS assuming it had just been a one in a thousand situation.
The new XPS arrived three days ago and, surprise!, from the beginning it showed the same symptoms as the other one. So i have spent the better part of my morning talking to 9, yes nine, Dell people to try to figure this out. In the ed I was told that they were going to send a technician to have the motherboard replaced, on a brand new computer!!
When I said no they gave me the other option. A replacement that will arrive after filling out all the paperwork, in 10 to 15 business days! I am not kidding.
And their final words "thank you for choosing Dell". I really regret choosing Dell this time. Maybe, after many many years of fighting it I might had to switch to Mac.