"Our worst IT purchase in 17 years - Stave yourself, stay away"1.0 starson by md5205
Pros: Nice looking
Cons: Defective, Onsite Dell Technician botched the repair. Unit is now unusable.
Summary: We purchased six of these units. One was defective out of the box. Dell sent an onsite tech to replace the motherboard, processor, fan and heat sink. He botched the re-assembly, press the power button and nothing... the unit wouldn't turn on. To make thing worse, in the process of re-assembly he stripped out screw(s), now the machine can't be opened to be fixed. The battery no longer fits properly. As I looked on, he seemed to be jamming components back in the unit (it look as though he couldn't get them to fit right).
Dell refuses to replace the unit, insisting they will only repair it since we had it 28 days (they replace only in first 21 days). Sadly I wasted 20 of the days trying to get it to work, no luck.
Summary: Nice looking unit. If yours is defective, be prepared for incompetent techs and to spend numerous hours with tech support trying to get something done.
What are the odds you'll get a defective unit? While one in six isn't a staticstically valid sample, I've seen indications pointing to widespread problems with the Dell and this machine:
1. Many reported problems on the net. Check around before you do a header in the XPS pool.
2. Dell's been in financial straights lately. Although they reported improved financial results Q3 2007, it seems they'll be short lived.
3. Dell's willing to sacrifice our company's busines (5 to 10 units per year) over the cost to replace this unit. Maybe they have buckets of bad M1330s. So many they can't replace them all.
HP should be smiling. Guess that's where I'll head next. No wonder HP is soaring and Dell is tanking.