"Great machine when it is working - impossible for Dell to fix."1.0 starson by leftinc
Pros: Styling, keyboard, screen
Cons: Dell doesn't repair this model or stock replacement parts
Summary: I have been using my M2010 for about 3 months now - until the motherboard gave out. At least that is what the telephone tech thought based on the blinking codes coming out of it during the test mode. Now Dell has been tracking down a replacement part and has not been able to do so yet. We are now going on week 2 of the parts search with them with no end in sight.
While this is a great machine to use when it is working, I wouldn’t recommend it to anyone that needs reliability. I understand that things do occasionally break down, but without the ability to supply spare parts, Dell doesn’t provide their customers with any option other than just wait it out. And the warranty that they sell for “Nights and Weekends” as well as the “Next Business Day” fix are only valid if they have the parts available, so the fine print on those contracts really makes them relatively useless.
I have learned my lesson here. I wanted the slick new machine, but I would have been better off purchasing a unit that Dell sells more of than they do of the M2010. That way when a repair is needed, they will have the parts available.