- Average user rating:
- My rating: 0 stars
Full user review
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3 out of 4 people found this review helpful
0.5 stars
"Buyer BEWARE worst company ever."
Pros: Looks good on paper and thats about all
Cons: Super finger print magnet, customer service is a joke.
Summary: Tech support/Customer Service is a joke. 2 laptops later and waiting 2 months and still laptop doesnt work. Whats the answer "sorry, but your part is on backorder" and we dont have any timeline on how long it can take to get this part sent out. Then the other laptop was sent to me damaged. Customer service refused to send out another until they investigated the shipper. Needless to say three weeks later they said I will finally get a refund, almost 5 weeks later I get a partial refund because "we have the right to charge you a restocking fee". What the heck! I had to pay to restock a broken laptop. Check BBB.Org and look up the company complaints. This year alone its been rediculous. If I could ever go back to March 23rd I would never had purchased crap from them and stuck with Dell instead. Like I said, if you dont believe me then check out the BBB.Org for the company and see the results. They even lied on my company response, down right lied on it.
- 5 replies to this review
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I am having the same problem. I am about to be on my 3rd computer, and they don't make the computer any more so they think they are going to give me the next best thing, but I didn't pay this much money to settle. Don't buy from gateway, they are not what they used to be.
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Gateway is owned by Acer now so this review is pointless.
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Sorry xxicex9xx and Jerukoth, but my experience mimics that of KcMelt. (By the way, xxicex9xx there's no reason to flame another poster). Gateway support is far inferior to the likes of Dell in my experience. Never did I have to sit on hold listening to music for an hour with Dell. From a design/technical/reliability perspective, I won't say that my Dell or Thinkpad were flawless by any means. But they were much much better than my Gateway.
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Look...I highly doubt this was the case. This guy is clearly a Dell or XPS fan boy who's pissed off that another company can offer a gaming laptop that can stand up to dell for literally half the price. Dell couldn't even come close to the price of building this machine nor would they match it. They tried to sell me "oh well we consider Dell to be superior among all others and our support is the best" BS. Really?? wake up dude. Do not buy a Dell and if you already have....time to change.
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Read my review on this laptop, I had the BEST customer service from any PC company I have ever dealt with from Gateway. I'm hoping that this posters experience is the exception, and not the rule at Gateway...
