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2 out of 2 people found this review helpful
1.0 stars
"Hard Drive blew out in 48 hours"
Pros: Easy to understand set up instructions.
Cons: Hard drive blew out in 48 hours. Customer service helpful in the diagnosis but very frustrating when deciding whether I should replace the hard drive (you have to do this yourself) or return the laptop to the retailer.
Summary: Hopefully my experience was a fluke.
Updated on Jan 10, 2009Update - Received replacement hard drive, then found out in the enclosure that you need a system recovery disk to get Windows. I could not make a recovery disk because the original hard drive was defective. So I had to wait for HP to send me recovery disks, and they used regular mail, not Fed Ex. Three days after installing the recovery disk, the mute button got locked and would not disengage. Contacted HP, they referred me to three websites to download BIOS system updates, and now the entire machine is a black screen. I opened the PC on Christmas, it has been functional for 5 days (it is now Jan 10) and I have to wait another 7-10 days to ship the laptop back to HP so they can fix it. Oh, and after installing the system recovery disk, Microsoft Word will not register because the serial number does not match. This has been a fiasco.
- 1 reply to this review
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This just happened to me! I downloaded the BIOS just like HP told me and got a blank screen and had to send it back for repairs. Now I am just waiting to get it back only to worry about it happening again.
