"Bad Tech Support and wrong hard drive"1.5 starson by HardDriveDoctor
Pros: High performance speed
Cons: Very short battery time
A bit heavy for its size
Summary: I ordered the Envy15-3040nr. It should come with a 750GB hard drive, However, it is shipped with a 700GB hard drive instead.
When I received the first unit, it had 2 bad USB ports, which caused blue screen of death on the first night when I started to set up the computer. I was using a USB mouse and a flash drive and the Windows was aborting twice while I was working. I eventually noticed that one of the 3 USB ports on the right side of the unit was working. By avoid using the other 2 ports, the systems stay up and running just fine.
Within the first week, I called the tech support twice and reported the wrong HD and bad USB ports. I was transferred both times to the sales without issuing a troubleshooting ticket. The two sales person both insisted that the computer had nothing wrong, because no technical issue was logged by the tech support. I requested to return the unit, but in the end agreed with a replacement. The sale rep sounded very nice and professional. She insisted that I should give HP a second chance for an exchange and I was promised to receive a "brand new, fully functioning laptop with a 750GB hard drive."
I did receive a replacement unit promptly. However, it still has a 700GB hard drive. Also, under the HP support Assistant - Warranty and Services screen, it reveals that this "new" unit was a return and was in service 6 weeks before it arrived on my desk. I have been using this unit for about a week now, and noticed that the sound indicator light does not work at all. Other than that, I did not notice any other problem with this laptop.
Upon receiving the replacement unit, I contacted the technical support again. I even asked to bring the HD issue to an upper level review. However, I was only repeatedly referred to the link of the specs indicating 750GB. I was told that this link tells you what HD you get; it is 750GB; HP does not make any 700GB hard drives.
I checked the HD info both inside the Windows and in bios. Again, you can view it in the attached photo yourself. HP or the Systems info, the two do NOT match. Which party is in fault? I think it is pretty clear.
I should add that when the laptop is working, it works very well. I really like its superb display quality and speed. I was excited to switch to HP for the first time after reading laptop reviews, including the high rating score from CNet. But my experience with the computer and the technical support have been disappointing. I would NOT recommend this unit.