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0.5 stars
"Worst notebook ever -fault after fault after fault etc"
Pros: It weighs quite a lot... so i guess a pro could be it has an alternate function as an anchor... or a doorstop... or a paperwieght
Cons: Upon arrival my shiny new HDX18 was great until i turned it on... The quick touch buttons didn't work and kept randomly turning the volume up and down and the wireless on and off. So i called HP for help... its been 3 months and counting. HP SUCKS!
Summary: As i said... faulty quick launch buttons kept randomly turning the volume up and down and the wireless on and off. Called HP within 2 days of owning the notebook, instead of declaring DOA and replacing it they sent it for repair... after a month of dealing with the sub-standard service center, no progress had been made, and after numerous calls to HP and hours on hold they agreed to replace it... BUT, they replaced it with a lesser model than what i purchased and would not exchange it again, they wouldn't even compensate me with an extended warranty or something as a show of good faith.
So I took the stupid replacement home, where I noticed the keyboard panel was loose and lifting up, so that whilst the notebook was shut it would mark the screen. So I called them HP yet again, and this time they also insisted on getting it repaired instead of replacing it (although if they replaced this one with a lesser model I'd have received two planks of wood with a hinge and a drawn on keyboard)
But the repair man never came... so i called HP again, they said they outsourced the repair to another company and to call them.... so i did, and they said that they had ALSO outsourced the repair, so i called this person who said they'd fix it within 2 days...
Its still not fixed, so F*** HP and their no existent customer service.
Just a WARNING... if you buy HP, you'd better pray that the damn thing works, because if it doesn't... being on hold for hours to a call center located somewhere in India, does not solve the problem. and you'll be permanently left with a dud notebook... or should i say doorstop.
You'd think buying a premium notebook, and paying a high price would ensure a good product and service but NOOOOOOOOOOOOOOOO it doesn't.
