- Average user rating:
- My rating: 0 stars
Full user review
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1.5 stars
"Use at your own risk"
Pros: The laptop is small and portable and the price was nice
Cons: HP's customer service is terrible and they replaced a failed part with another faulty part
Summary: I bought my laptop on 28 February 2008. By December 2008, the hard drive failed. I got my computer back in January 2009 with a replaced hard drive. The drive lasted for just over three months. I contacted HP to let them know it failed again and I was told that the warranty was up. I asked the representative if the hard drive normally fails after 3 months and was told that the drive must be faulty and it was not typical. He then proceeded to tell me that it would not be covered and that I would have to pay for parts and labor. A 650 dollar laptop from a seemingly reputable company only lasted 13 months while being used as a causal home computer; I am not a gamer and only 50% of the hard drive was used both times. Very disappointing.
I will not ever purchase another HP/Compaq product.
