- Average user rating:
- My rating: 0 stars
Full user review
-
6 out of 7 people found this review helpful
1.0 stars
"Buyer Beware!"
Pros: I SENT THEM LAPTOP TO REPAIR AND SHIPPED BACK A LESSER LAPTOP. THEY NOW REFUSE TO HELP!!
Cons: I SENT THEM LAPTOP TO REPAIR AND SHIPPED BACK A LESSER LAPTOP. THEY NOW REFUSE TO HELP!!
Summary: HP Case #7500811799
On January 29th 2009 we shipped an HP DV2315nr laptop belonging to our customer to the HP Service Center in Houston TX (FedEx tracking 868012495621). The Unit was received at the service center on January 30th 2009 and signed for by O Barrios. When we called for status weeks later and spoke with Mitchell Burrell at 877-917-4380 we were told that they can no locate the laptop and it appears it has gone missing. We called again on 2/5/09 and were told that they still can?t find the item and ?it may have been stolen?. We demanded resolution after hours and hours of telephone conversation. Eventually they claimed they found the laptop and proceeded to ship back the unit. When we got the item back it was NOT the laptop we sent, rather a different laptop with different serial # and only 512mb of ram rather than the 1gb of ram we shipped.
Eventually case was escalated to April Pritchard. I must say, that April perhaps was the rudest most incoherent and foolish customer service rep I have ever had the displeasure of dealing with. She was constantly refusing to help. Even when I simply asked her to send me the additional 512mb of ram just to rectify the matter she refused to do so. I produced every document for original purchase invoice to digital photos of original box to tracking #?s and she refused to help. She never offered a solution and was constantly rude. When I asked to speak with her boss she refused to do so.
- 3 replies to this review
-
I think the review was good. Too often customers overlook the company that is supposed to stand behind their product. The comments ARE revelent to the laptop review. I need to know that the manufactuer is going to fix product issues if they occur and not hide behind a telephone. HP can have the best laptop on the market, but if they treat customers poorly I will go with someone else.
-
This was not a good review because the comments did not speak to the functionality of the laptop; but to customer service challenges. There was also no comments as to why the laptop was sent out for repair. I am looking to purchase a laptop and this review was not helpful.
-
I agree with you BUYER BEWARE. I purchased 2 HP laptops and have had connectivity issues(low wireless signal); MOTHERBOARD CRASH; keys falling off;OVERHEATING and hinge problems just to name a few. Apparently 1 year is to much to ask for from a trouble free HP computer. If you like having computer problems, being transferred and ignored by a non responsive HP repreentative and like being without your laptop for days while it is supposedly fixed than HP is for you.
