- Average user rating:
- My rating: 0 stars
Full user review
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4 out of 4 people found this review helpful
0.5 stars
"Worst Customer Service Ever"
Pros: Good Design
Cons: Worst when it reaches the 1 year point and after (worst customer service)
Summary: Having gone through several notebook computers, HP has by-far the worst customer service ever. Before 1 year is up, the internal wireless component fails to work. I send it for repair and it takes them 2 months to fix it and thus my warranty expires. What I realize when I get my computer back is the fact that they did not re-assemble the computer properly and hence, my monitor does not work. I call HP and they tell me that the warranty expired and they can't do anything about it. I explain my situation that they had my computer for 2 months during my warranty and also that my computer is mal-functioning because of their error. The people at the other end of the customer service tell me that they have elevated it to the higher manager in-charge and the manager will call me. I don't get a call back so I call HP again being patient and explaining the whole situation again. They tell me their sorry and once again it will be taken care of and someone will call me later. Once again, I get no call. So I call them again. Once again, I explain my situation all over again. And without fail, they fail to call me again and get my computer fixed. I call again and they tell me that they once again will call me. (Are you keeping count, this is the 4th time I am calling them.) I am right now looking at getting another computer now having wasted a lot of time and money on this issue. By far this is the worst experience ever. If you are using a HP, I wish you the best that it does not breakdown. If you do, you're facing the worst customer service ever.
- 2 replies to this review
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This sounds very similar to my experience. I'm sorry you had to go through this. I'm honestly glad I'm not alone, though. This confirms my position to boycott HP in the future. It's a shame because I really do like their products when they function properly.
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I have had my computer for now for 14 months. Within 3 months, I the motherboard crashed. I have sent it back twice now, and 8 months later, I have the SAME issue. I have called hp support more times than I can count on my hands and what I have learned is that they make a lot of broken promises.
