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Full user review
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3 out of 5 people found this review helpful
2.5 stars
"Great computer, when it work..."
Pros: Great compputers, when they work.
However they have a lot of issues, ranging from mechanical failre (hinges) to total motherboard failureCons: Unreliable and probably not tested out before released to the market.
Summary: I have a 18 month old DV 9000 that I recieved as replacement after the hinges on my DV 8000 broke.
The fact of my case is that HP laptops in the serie range of DV 6000 to DV 9000 with AMD motherboards have extended warranty due to motherboard failure, however despite the fact that a lot of users having the same issues with Intel based motherboards have similar problems HP have no intention of extending the warranty on these laptops.
My Laptop is a HP DV 9023 with Intel Centrino Dual Core processor.
In my email exchange and phone conversations with HP I have recieved a variety of explanations and suggestions, I actually even had one "Case Manager" telling me my laptop was coverd under the extended warranty, but it is impossible to get an intelligent conversation when you are assigned a new "Case Manager" in each conversation or email (even when each of the casemanagers promise that they will handle my case until solved).
I am done with HP, unless they get the issue solved fast, I find it intolerable that a laptop costing close to $2000 should fail totally after 18 months.
It is also kinda funny that my daughters laptop, brand name Ewerex (a WalMart brand) and that costed a fraction is more reliable, run smoother and have a more efficient and personal support than a "quality" brand as HP
