"Worst customer service ever!"1.0 starson by bradad
Pros: its a computer
Cons: customer service/warranty
Summary: I purchased a V series computer from lenovo. I had an issue with the battery lock while it was still under warrenty. An internal peice of the battery locking mechanism broke and i called lenovo to inform them it had broken, they said it would be covered. A few days later they called to collect $187 for the entire plastic backing... the exterior of the computer is fine, it still is. It was an internal peice of the battery lock that broke and would fail to hold the battery in place. (zero damage due to user error, all internal!). I spoke with them for an hour and got nowhere. I called the next day and 30 min later the call center guy said i would be covered... then the next day i got another call where I was told that my claim was not going to be covered by their warranty. Then, they tried to get $90 extra for an upgrade in warranty. So now a few weeks later I finally have my computer back and they failed to fix the problem even though it was originally explained to me that it would be covered in the warranty. So in review, zero customer service, zero warranty coverage, and zero satisfation. DONT BUY A LENOVO.