"Lenovo has Worst Customer Service Ever"0.5 starson by JackieKCH
Pros: None currently. We'll see if I can think of any after I actually get it.
Cons: Everything. After the horrible experience of trying to purchase this computer I shutter to think of what is to come should techical support ever be needed.
Summary: I have never been made to feel so helpless or worthless. I was simply trying to correct a purchase. They cancelled my order without notifying me. Four days after my purchase I logged in to check my order status and found that it had been cancelled. Not even an email to let me know.
After calling, holding, being transferred, holding, being transferred, being disconnected while holding, etc... I found out that my order had been cancelled because my shipping address did not match my billing address. Apparently there was fine print about that not being allowed that I did not see. Fine. Maybe their system shouldn't allow people to make a purchase if their billing and shipping addresses don't match if they don't allow that.
Anyway, I was assured that I could duplicate my order for the same price. They duplicated my order three times with the wrong order details. The last time I tried to have it corrected I had to wait over an hour and a half to be called back. I finally get back in touch with my rep and he tells me that they cannot give me the same computer for the same price...
At this point I ask to speak to the manager and the rep tells me it is going to be a very long time and that she would probably tell me that I should be happy with the new price because it is still a discount even if it's not the same. It took me over 4.5 hours to try to repurchase a computer at the original price that I intended to buy it at and then they charged me more money. There wasn't even an ounce of sympathy for what I had been put through. I have never had a purchasing experience come close to this. It was absolutely horrible.
If this computer wasn't a gift for someone who was really looking forward to it I would have purchased a comparable computer from another company... even for more money! I am actually terrified of the experience the owner of this computer may face in the future should they need technical support. I will NEVER buy a Lenovo computer again and I WILL CAUTION ALL that I encounter with my experience.