"Worst customer service..."0.5 starson by reviewmaster2000
Pros: Potentially very powerful computers...
Cons: ...if you can get them before the next ice age
Summary: I must say, I do not understand how Lenovo can even sell a single computer. After placing an order, I was told it would take at least an additional 5 weeks to build the laptop that was advertised as available for shipment within the week. I called the customer service several times to get a firm date with no luck. At this point I realized, if their customer service is this bad when I am trying to buy how much worse would it be after the purchase. Therefore, I decided to cancel my order 4 weeks before it was supposed to be delivered. The customer service told me I was put in cue for cancellation(?) I did not even understand what that meant until unexpectedly I received my laptop 4 weeks later and was charged for the laptop. Of course, once again I was on the phone with the customer service trying to send the laptop back. I must have spent over 8 hours over 5 weeks with these guys, I got to know them really well. I belive their customer service is completely disconnected from the actual laptop building side of the company and neither knows what the other one is doing or capable of... I would not buy even a battery from Lenovo if my life dependent on it because I wouldn't be sure if it would ever show up.