"ThinkPad Buyers Beware of defective Thinkpad touchpad"0.5 starson by americanism
Pros: It was great for 15min until cursor went crazy. ThinkPad Support sent a postage-paid return box right away and I returned the defective ThinkPad to them for repair. ThinkPad Support speaks English well.
Cons: My new factory sealed ThinkPad was defective. ThinkPad Repair does not stock the parts required to make any repairs to defective ThinkPads. Board of Directors does not care about customer down-time. If you buy one you must spend time warning others
Summary: I purchased a new factory sealed ThinkPad on Tuesday. After fifteen minutes of use the touch-pad would not control the cursor. On Wednesday I called ThinkPad Support. They remotely controlled my defective ThinkPad but could not effect a repair. ThinkPad Support sent a next-day postage paid return box for my defective ThinkPad. I shipped the defective ThinkPad to them on Friday. They received the defective ThinkPad on Monday. It is now Wednesday and after not hearing from them regarding the defective ThinkPad, I called ThinkPad Support. I was informed that the replacement keyboard/pad needed to effect the repair might not arrive from their vendor for another week. And that I should expect to receive my then previously defective ThinkPad a week after that.
To say that I am extremely dissatisfied is an understatement. I would love to yell at and curse their board of directors for being unconcerned about the down-time customers suffer because ThinkPad Repair does not keep sufficient parts on hand to effect repairs of defective ThinkPads. The support staff does speak English well. That is good news for anyone who buys a defective ThinkPad. They are not, however, in a hurry to satisfy ThinkPad customers. ThinkPad buyer beware.