Lenovo ThinkPad T420 (2nd-gen Core i5)

Pros: Fast performance

Cons: poor customer support
service breakdown
hardware malfunction
not what u pay for!

Summary: I am a university student and i bought this laptop as lenovo talked about reliability!
After my purchase, and only using the laptop for 15 mins. the Lenovo update utility asked me to install bios updates (along with many other updates). The bios update failed to install and the lenovo update centre asked me to reboot my laptop. - After this the laptop never booted!
so as a consumer who thought maybe they just had one bad apple in the whole bunch i decided to give lenovo the benefit of the doubt and called them for troubleshooting. They told me that i would need to send them the laptop and i will receive it in 7-10 business days. Happy with their service i sent them the laptop (keep in mind this was a local address). I received my laptop after 3 weeks and 3 days from the same LOCAL address - I DID NOT COMPLAIN!

2 weeks later for the first time when i needed to use the card reader, IT FAILED to recognize the mere existence of the card reader! so I called lenovo again and to my surprise they want me to send them the laptop BACK for another 4 weeks!!!
MY LAPTOP HAS BEEN WITH CUSTOMER CARE FOR LONGER THAN I HAVE BEEN ABLE TO USE IT, ON TOP OF THIS I AM JUST WASTING MY TIME ON WARRANTY WITH THIS LAPTOP NOW!!

Whats more the customer service confronts/shouts at me when I ask them i cannot send it back as i am handicapped without a computer and cant finish my assignments with a 4 week delay. -completely unsympathetic!
More they tell me to buy more service from them!!! -completely unsympathetic!

LENOVO DOES NOT CARE ABOUT THEIR CUSTOMERS, AND FORCES U TO BUY MORE PRODUCT FROM THEM - MAYBE EVEN ON PURPOSE!!!!