Version: 2008
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  • 5 out of 7 people found this review helpful

    2.5 stars

    "Good Brand, Bad Service"

    by jhong1 on July 19, 2005

    Pros: Good Brand Name

    Cons: Bad Service

    Summary: beware of the T43 - 2687DDU ...

    ... after the 38th day my T43 had blue screen then lost video ... so i called IBM ... they gave me a local authorized support ... APEX computer in Cerritos CA .. they replaced the motherboard and then when i tried to restore to factory default .... AccessIBM cannot update because the machine type is invalid ... on top of that APEX did not put the back the casing right, screws were loose ... there is something buldging at the top the on/off switch ...

    is lenovo using low class parts(motherboard dead in less than 2 months)?
    And why are they trusting poor authorized service centers? ...

    i called customer service then they told me that i should have sent it to the IBM depot where technicians are employed by IBM... ( are they blaming me for agreeing to go to an authorized service center? )

    I bought a thinkpad because they are known for their reliability. I guess I was wrong ...

    I hope you guys wont have the same frustrating experience that i had ...

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  • 2 replies to this review

  • reply by: antluk on June 8, 2006

    I'm one company technical support, I face many problem (Blue Screen, Damn Security Programs and Access Connection suck) on T43 and X60, What happen of the ThinkPad?? Is those problem make by Lenovo?? T42 have non-problem at all...

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  • reply by: jellinek on January 5, 2006

    I had a T40 notebook that required system-board replacement 6 times in 2 years (it would completely fail, not even turning on). I had some time on my hands after the most recent iteration, so I hassled IBM tech support relentlessly to replace the computer, finally found a connection to their upper-level managment, and secured a replacement--the t43. The new machine has worked well for me so far, but after that initial lemon and problems it caused, I don't intend to spend more money on a thinkpad in the future--planning instead to transition to apple.

    Again, I hope these incidents were relatively isolated!

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