- Average user rating:
- My rating: 0 stars
Full user review
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17 out of 20 people found this review helpful
0.5 stars
"good product, bad service"
Pros: small, effective office machine
Cons: service used to be great, now it stinks
Summary: my biggest reason for loving ibm laptops was the service. every laptop will break down at some point in its life, but with ibm i knew they would send a qualified technician to my door within 24 hours. but since lenovo took over the thinkpad business, the tech service stinks.
during the ibm-lenovo transition, the service department was outsourced to a third party (qualtech or something like that). this was supposed to be transparent, but the new techs are incompetent. my old ibm tech was like a ninja - he could take apart and reassemble my machine in five minutes, telling jokes the whole time, and when he snapped everything shut all the problems i had were fixed. a consummate professional.
by contrast, when the new qualtech guy show up the first thing he said was "oh this isn't a dell?" he then poked impotently at the machine, started sweating, and then said "sorry i can't handle this with the tools i brought". he was gone in 60 seconds. the next tech shows up dressed like a painter and he also had the "wrong tools" excuse. finally, three days later, they sent an old ibm tech to my place who got the job done right, but he was planning to switch jobs now that ibm sold him out. so where does that leave me if i need my laptop fixed?
without ibm service, i don't want an ibm laptop. i don't know what brand of machine to buy next, but it definitely won't be a thinkpad.
